New Poster
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2 Messages
JS/Packed.Agent.W
I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account.
Eset NOD32 Antivirus popup reads
Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com).
Access was blocked.
Is this a problem? Is my login to my Xfinity account compromised? How do I fix
user_fmktxx
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1 Message
13 hours ago
I get the same thing, but it's eset smart security premium and google chrome.
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user_6e4et3
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1 Message
10 hours ago
Hi there. I work for an MSP that uses ESET. The alert for JS/Packed.Agent.W usually refers to either an ad or popup chat bubble that is used to chat with support. The popup itself is run through Java (JS is javascript) and normally harmless. ESET is just robust and aggressive which is good! If you want to use the chat bubble for talks with xfinity support I would suggest adding an exception in ESET for the xfinity website. Other than that, ESET already blocked the suspicious application and no further action is needed.
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