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user_proqm0
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Friday, May 17th, 2024 11:02 PM

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Young Sheldon S7E13 On Demand

Why is S7E13 of "Young Sheldon" only seven minutes??  It's the series finale.  [Edit: Language] That's just WRONG.

Question

 • 

Updated 

6 months ago

 • Edited

1.3K

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lmarief2008

Contributor

 • 

37 Messages

6 months ago

I just went to watch it and I was really ticked off that it stopped after 7 minutes.

2

user_v6uhdx

1 Message

Yep, what's the deal with that?

6 months ago

user_r025w0

2 Messages

Metronet is looking better and better.

6 months ago

0

user_xbm6eo

2 Messages

6 months ago

I am having the same problem. It says 30 minutes but cuts out after only 7 minutes in the middle of a commercial and tried to get you to watch the 14 episode. Can Comcast fix this please? 

6

XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_xbm6eo, Hi there! Thanks for taking the time to visit XFINITY and for your patience while waiting for a response. I definitely understand how important it is to enjoy your entertainment without interruptions. I am sorry to learn about this experience. We can help. Are you still experiencing issues with this at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

0

user_xbm6eo

2 Messages

Yes. The problem is still not fixed as of 7 AM Central time.

(edited)

6 months ago

0

XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_xbm6eo, Thanks for confirming this and for letting us know. After researching this further, I have confirmed that our engineering team is still working towards a solution. In the meantime, we have a temporary solution which is the option to purchase the HD version if you want to watch it today. How does this sound?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

0

user_r025w0

2 Messages

So you’re holding the episode hostage for money?

6 months ago

0

user_ykm0su

8 Messages

I'm already paying $200/month!

6 months ago

0

just_nia

New Poster

 • 

2 Messages

6 months ago

I'm having the same issue with Young Sheldon S7E13. Needs to be fixed pronto. 

(edited)

0

iht

New Poster

 • 

6 Messages

6 months ago

I thought that streaming it would be different but still 7 minutes.   This is ridiculous not happy with Comcast at all lately and customer service is a joke

0

Tcalg

Gold Problem Solver

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271 Messages

6 months ago

I can also confirm that Young Sheldon s07e13 "Funeral" is only 7 minutes long, and the video ends abruptly in the middle of a commercial.

Xfinity Support will try to tell us that this is CBS's problem.  But that doesn't mean that Xfinity Support can't work with CBS to solve this issue.  I would encourage them to do so.

0

user_ykm0su

8 Messages

6 months ago

Not glad it's happening, but glad yo know it's not just me.

2

user_1ujcpm

1 Message

Same problem here. Don't want to watch 14 until I see 13. Hope they fix it.

6 months ago

0

user_ygywa4

1 Message

14 has little to do with 13. go ahead a watch it

6 months ago

0

user_izndbg

1 Message

6 months ago

Yes, stops during commercial 7 minutes in.

0

0

XFraBal-2024

1 Message

6 months ago

As of 7:13pm PT, the issue persists. 
Gotta say, the commercials are getting their money’s worth. 

0

0

user_5tf3z6

1 Message

6 months ago

Apparently we have to pay to see it and it wasn't supposed to be on demand at all.... thanks CBS.

2

0

XfinityDilary

Official Employee

 • 

1.8K Messages

 

user_5tf3z6 Thanks for your comment. Our records indicate this is a known issue and our engineer team is working on this. Have you seen any changes? Where did you get this information? 

 

I am an Official Xfinity Employee.
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6 months ago

0

user_ykm0su

8 Messages

Still waiting! 7pm 5/21

6 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

6 months ago

 

user_proqm0 Thanks for reaching out! We do apologize for the issue on this episode. Our engineering team is aware, and working toward a solution. Thank you for your patience. 

 

1

0

user_ykm0su

8 Messages

Still waiting! 7pm 5/21

6 months ago

0

user_nw161n

1 Message

6 months ago

Has anyone actually watched it on Paramount + ?

3

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi @user_nw161n Thanks for reaching out! We do apologize for the issue on this episode. Our engineering team is aware, and working toward a solution. Thank you for your patience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

0

nuzimom

New Poster

 • 

2 Messages

@user_nw161n​ I tried both and it still cuts off.

6 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @nuzimom, thank you for taking the time to reach out on social media.  I understand your concern with the recording, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

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  • Click the "Direct Message” icon (upper right corner of this page)
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  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_ykm0su

8 Messages

6 months ago

9pm 5/19 - not fixed, yet.

0

0

user_c372mc

2 Messages

6 months ago

9pm 5/19, tried multiple times on Xfinity On Demand, season 7 ep 13 ends during a commercial break at about 7 mins.  Trying Paramount+ now, we’ll see.  

2

0

user_c372mc

2 Messages

Got past the 7 min mark on Paramount+, which you can get as a free add on with a paid Walmart+ sub.

6 months ago

0

reggie77

Contributor

 • 

197 Messages

The CBS app has the full episode.

6 months ago

0

Tcalg

Gold Problem Solver

 • 

271 Messages

6 months ago

This episode is available in full on the CBS website at https://www.cbs.com/shows/young-sheldon.

CBS also has an app for some smart tv's and streaming devices, and the episode is available there, no Paramount + required.  Be advised that the app is absolutely terrible-- at least the Google TV version is, anyway-- but if you can actually get the app to work, the episode is there.

This problem should resolve itself on Friday.  On that day, CBS is scheduled to replace this video of the episode with a different version of the epsiode.  It will be the same episode but with different commercials.  Hopefully, the new video will be more than 7 minutes long.

(edited)

0

0

user_7cuyqc

1 Message

6 months ago

Tried this evening May 20 '24 but isn't working.

1

0

XfinityShawn

Official Employee

 • 

1.1K Messages

 

user_7cuyqc Our engineering team is still working on getting this resolved. There is currently no timeframe to provide at this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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