Visitor
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1 Message
Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products
Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app.
After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:
- This only happens on Apple Products (my iPhone or Apple TV). If I open Xfinity Stream on a FireTV, no issues.
- I've re-started, re-installed, updated, upgraded, and done every other step-by-step issue with the Xfinity team, with no solution.
- I explained that EVERY other app on my devices is working fine. The only app that has this issue is Xfinity Stream.
Every forum I've read is nothing but other customers saying they're experiencing the same issue, but no resolutions are being posted.
Can someone at Xfinity please take a look at the coding of the app?
If I was the only one experiencing this situation, I would think it could be user error (we're all human), but after seeing the exact same issue echoed by many, it's pretty obvious Apple & Xfinity aren't playing nice together right now. While a credit has been offered for the down days, I don't want to have to run out and purchase a FireTV stick simply to be able to watch the morning news. I pay for Xfinity, and was gently forced onto the stream app because the free basic cable boxes (that never had an issue) were no longer free, and I was insured that the Stream App would work exactly like the box. That is certainly not the case.
If ANYONE could offer a reasonable solution to this, it'd be greatly appreciated.
user_5agyta
Visitor
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1 Message
3 days ago
I have the same issue.
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user_tnrso5
Visitor
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1 Message
3 days ago
I am also having the same issue with the Xfinity App only on my Apple TV.
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user_1jlvmj
Visitor
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1 Message
3 days ago
Me too, same problem here all of a sudden
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user_sn0a2d
2 Messages
3 days ago
Same problem here as well, both Apple TV and iPad.
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user_9e00c8
Visitor
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1 Message
3 days ago
same problem on ipad and iphone
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user_26by1q
Visitor
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5 Messages
3 days ago
I am having the exact same issue with the X app and tried everything to no avail. I updated my Apple iOS last week so will go to see if they have any fixes
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user_qnvefo
Visitor
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2 Messages
3 days ago
Same issue here too with my an Apple IPad and Xfinity Streaming app! I have uninstalled , reinstalled, refreshed, restarted, etc multiple times. Nothing works to fix it. Hoping they get this figured out, since I can no longer watch any Xfinity tv on my iPad! Annoying!
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user_gpnox3
Visitor
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1 Message
3 days ago
Same issue here on all my apple products
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user_8ed822
Visitor
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1 Message
3 days ago
Same issue that just started tonight on my iPhone and iPad, but just with Xfinity Stream. Amazon Music and other apps working fine. I swear it is that 18.4.1 update I installed a few days ago.
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user_zay765
Visitor
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1 Message
3 days ago
Same issue here. Started on May 6th. Both iPad and iPhone
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user_26by1q
Visitor
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5 Messages
3 days ago
I went to Apple Home app and updated that which seemed to fix the issue…so far, fingers crossed
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bh48025
New Poster
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2 Messages
3 days ago
Same issue just started on Apple products.
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user_y5mj4d
Visitor
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1 Message
3 days ago
Same issue. I am frustrated!
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XfinityFrank
Official Employee
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1.3K Messages
1 day ago
Hi there, @bbcnyg! Sorry to hear about the trouble with audio on the app! Is this still happening? If so, is it on any channels in particular or all?
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user_26by1q
Visitor
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5 Messages
23 hours ago
No, the issue seemed to stop when I ran an update to the Apple Home app that would, if I had it set up, allow control thru the app of all of my”smart” appliances. When it was happening it was not only on one station in Xfinity Stream, it was all of them. I rebooted my phone, removed the X Stream app and downloaded it again, which did not fix it. The Apple Home app update seems to have worked as no issues since then.
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