U

Visitor

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9 Messages

Sat, Jul 31, 2021 8:48 AM

Movie Listing Wrong

Hi, I am trying to watch the movie "Atitude". The movie was made in 2010 by Anchor Bay Productions. However, when I play the movie on Xfinity on Demand, it plays a different movie by the same name. There is another movie called "Altitude" that was made in 2017 by Lionsgate Productions. This is a totally different movie than the one that I am trying to watch.

Somebody from XFinity obviously made a mistake and linked the wrong movie to the wrong title. Could you please fix this issue so that I can watch the movie that I am trying to watch?

Thanks

Responses

Official Solution

Administrator

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4.4K Messages

1 m ago

@user_c8f8b9 

We apologize for the confusion that you are experiencing when attempting to watch the movie Altitude. As you are aware, there are many movies that share the same title as other movies. At Comcast we are unable to make updates to movie titles to make them easier to identify. As mentioned by other user, we recommend that you review the description of the movie and the cast to ensure that you are viewing the exact movie you would like to watch. Since we simply pass along the descriptions provided by the channel provider, we are unable to make changes to descriptions to make them easier for customers to identify. 

Please let us know if  you have any other questions or need anything more from us.

Additionally, we ask that you please refrain from starting multiple threads related to the same topic. We ask that if an issue continues that you continue responding on the original thread. Duplicate posting and bumping are violations of our Xfinity Forum Guidelines. Thank you in advance for your review of those guidelines and adherence to them. 

Visitor

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9 Messages

@XfinityJessie Hello. There are two separate movies named "Altitude" when I do a search on Xfinity on Demand. As I stated before, they are both two completely different movies. When I do a search, it clearly shows two different movies as well. Each movie has a different cover picture, a different plot description, a different year that it was made etc.

However, BOTH movies link to the same movie (The "Altitude" movie made in 2017).

The movie that was made in 2010 is a different movie. When I try to watch that one on Demand, it plays the 2017 "Altitude" movie instead. That is not the movie that I am trying to watch.

Is it that hard for you guys to believe that the mistake is on your end? You keep blaming me like it's my fault or I'm too stupid to figure out one movie from another? Can you guys please stop blaming the customer and go check it out for yourself. Other people have also tried watching the 2010 movie "Altitude" and are having the same issue. IT'S NOT JUST ME!!!!

Can you guys please go into the movie title for the 2010 "Altitude" and fix the link so that it links to the right movie? Is that too much to ask Comcast?? Please. Thank you in advance.

andyross

Gold Problem Solver

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7K Messages

2 m ago

Do you mean "Altitude"? When I do a search, I see 2 listings. One for 2010 and one for 2017. Both are rent/buy from Lionsgate. It's mainly up to Lionsgate to give the correct info.

https://www.xfinity.com/stream/search?q=altitude

Visitor

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9 Messages

@andyross Hi, they actually both link to the same movie. The one labeled "2010" is actually a different movie. That movie was put out by Anchor Bay productions. Not lionsgate. I hope a Comcast employee sees this and fixes the issue. I already called tech support several days ago to report the problem but they still haven't fixed it.

BruceW

Gold Problem Solver

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22.9K Messages

2 m ago

@user_c8f8b9 wrote: "... That movie was put out by Anchor Bay productions. Not lionsgate. ..."

Note that according to https://en.wikipedia.org/wiki/Anchor_Bay_Entertainment:

... in 2016 ... Anchor Bay Entertainment was folded into Lionsgate Home Entertainment.

Visitor

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9 Messages

1 m ago

Xfinity,  It's unbelievable that you guys can't fix an issue as simple as this. Is your policy to always assume the problem is with the client and never on your end?

The problem started over a month ago. I was trying to watch the movie "Altitude". The movie was put out in 2010 by Anchor Bay productions. It is a horror movie about a group of teenagers on a plane. However when I try to watch it on Xfinity on Demand, it plays a totally different movie with the same title. It plays the movie that as made in 2017 also called "Altitude" however that one as put out by Lionsgate and has a totally different cast and plot.

In the past many weeks, I have wasted countless hours explaining the problem to tech support only for them to assume the problem was on my end. I know this problem is not just on my end because, I have had other people try to watch it from other locations on their own account and they experience the exact same issue. I've also posted previously on this forum and still, Xfinity has not fixed the issue.

This is very unprofessional, Xfinity! Could you guys please update the link on your end to link to the right movie? Thanks.

Note: This comment was created from a merged conversation originally titled Movie Title incorrectly linked - Need an Xfinity Rep to update on your end

Visitor

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9 Messages

Just to drive home my point that it is 2 separate movies, here is the links to both. The first one is the one that I'm trying to watch. The second one is the other movie of the same name which the Xfinity On Demand listing incorrectly links to.

This movie: https://www.imdb.com/title/tt1407049/ incorrectly links to this one: https://www.imdb.com/title/tt4556370/

NoNoBadPuppy

Contributor

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151 Messages

The movies have the same title.  How is that Comcast's fault?  Comcast cannot change the name of either movie.

BruceW

Gold Problem Solver

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22.9K Messages

@NoNoBadPuppy wrote: "The movies have the same title.  How is that Comcast's fault? ..."

It isn't, but it isn't rare for two movies to have the same name. They can and should be distinguished from one another, which is easily done by comparing the production dates and descriptions. Companies that charge you for viewing a movie have an obligation to ensure that they movie they show you is the one you paid for.

In this case, one point of confusion may be the acquisition of Anchor Bay by LionsGate. According to https://en.wikipedia.org/wiki/Anchor_Bay_Entertainment:

... in 2016 ... Anchor Bay Entertainment was folded into Lionsgate Home Entertainment.

https://www.xfinity.com/stream/search?q=Altitude returns two different movies with that title, "Altitude" 2010 and "Altitude" 2017, but I'm unwilling to spend $3.99 + $3.99 to see if those listings are linked to the correct films.

Visitor

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9 Messages

@NoNoBadPuppy I understand that they have the same name. What I'm guessing is that whatever employee put the movie title on demand in the first place got confused and linked it to the wrong movie. I understand that people make mistakes. That's not why I'm frustrated. The reason that I'm frustrated is because I have told Comcast about this issue numerous times over the past couple months and they still have not fixed it. In fact, I keep getting blamed like it's my fault or they feel that I'm too stupid to figure out how to watch a movie (Even though I've watched on Demand movies thousands of times). The problem is not on my end. Please try watching it for yourself and see what I mean. Watch the trailer to the 2010 "Altitude" and then watch the actual movie and you'll see that the movie it plays is not the movie that matches the listing.

Visitor

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9 Messages

@BruceW Hi Bruce, The acquisition happened in 2016 but the movie that I'm trying to watch was made in 2010, so it had nothing to do with Lionsgate when it was made anyway. That movie is actually a free listing for me. However when I try to watch it, it goes to the other movie called "Altitude" that was made in 2017.

I also decided to check the other "Altitude" and see if that one was properly linked. The Comcast Support Rep I talked to on the phone told me to purchase that one and see if it links to the right movie. The Rep said that Comcast would reimburse me the $3.99. Of course, it showed up on my bill with no reimbursement but that's another story entirely.

However, to make a long story short, BOTH movies named "Altitude" link to the same movie. The one made in 2017. This is clearly a mistake on the part of Comcast which is why I'm trying so hard to bring it to their attention and get it resolved.

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