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Wednesday, January 24th, 2024 3:18 AM

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All creatures great and small

Why can’t I see all of season 4? I purchased the entire season for $19.99 but cannot see all the episodes.

Official Employee

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1.3K Messages

10 months ago

Hey @user_1hl39s,

 

Thank you for reaching out on our Xfinity Community Forums support page. We will be more than happy to look into the issues you are experiencing with the 'All Creatures Great & Small' Season 4 OnDemand purchase. Reviewing the shows season 4, there were only 7 episodes from October 2023 to December 2023. What specific episodes are you encountering issues viewing, so we can look into the matter further? 

1 Message

me too.  episodes 3&4 were skipped in my screen recording and xfinity wants me to pat $2.99 each to see them even though it’s part of our package

Official Employee

 • 

1.8K Messages

Hello @user_a7tfil, thank you for reaching out to our forum for support with your issues viewing these episodes. Did you make a separate purchase for this series the same as the original post indicated? Did you set these episodes to record, and they failed to? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 Messages

10 months ago

We bought the entire season but can only view the first 3 episodes.

Official Employee

 • 

744 Messages

@user_1hl39s we want to ensure you can enjoy all the episodes purchased, so we'd love to work with you to get this working! If you were to search for the 4-7 episodes individually, do they show up for you? If so, is it requiring you to rent/purchase them again? Have you exited out of On Demand and then launched it again, or completely restarted your cable box, to see if they are now showing in your purchases content?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

10 months ago

We have exited and come back in. We bought the season and cannot see episodes 4-7.

Official Employee

 • 

1.3K Messages

@user_1hl39s Can you please restart your cable box by unplugging it for 30 seconds, and restarting? Will you please recheck the missing episodes after? Thanks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

We have turned the box off and on multiple times and no luck. We can only view episodes 1-4 which have already been shown on PBS. We cannot get any future episodes. Trying to figure out why we spent $19.99 if we cannot see the entire season. Thanks for your help.

Official Employee

 • 

1.8K Messages

We are glad to take a closer look at this @user_1hl39s.  Please feel free to shoot us a private message so that we can get started.   

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

Please give me a refund of the $19.99 that we paid. That will be the easiest approach.

Official Employee

 • 

1.8K Messages

We are glad to assist in any way that we can.  Please feel free to shoot us a private message when you are ready @user_1hl39s.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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