Contributor
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31 Messages
Xumo stream box shuts itself off
After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new stream box from XUMO. I went to my local Xfinity store, took in my old cable box and came home with the new Xumo. I was able to get it set up and configured and add in credentials for the various streaming service I use outside of Comcast. Everything seemed to be working fine. After a few hours I came back to watch TV and noticed that when I turn the TV on after a few seconds the power light on the Xumo went out. Now I can't make it work at all! If I remove the power supply and plug it back in, the box works for a few seconds then the power light begins to flash, then it shuts off. I tried moving it to different outlets, I reset my cable modem just for fun, but the behavior continues. So while it seemed like a promising new piece of technology, it's frustrating that it can't work. After doing some searching on the internet I saw a forum post on the spectrum cable forums. Dozens of people are reporting the same issue, basically the zumo powering off after a certain period of time! I also spoke with Xfinity support they went through some basic troubleshooting but couldn't resolve the issue. I have an appointment scheduled for a Comcast tech to come to my home and troubleshoot. in meantime I was thinking of just going back to the Xfinity store and getting a replacement stream box. But in reading the spectrum cable forum, people are saying that a replacement Xumo box did exactly the same thing! I was also told that this device is new for Xfinity and had only been out about a month according to the tech I spoke with on the phone. After all of this my question is are other people having the same issue and have you been able to resolve it?
Andrerollguitar
1 Message
7 months ago
Exactly same story. Disappointing
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user_xc5o1h
7 Messages
7 months ago
Exact same problem. At my wits' end this morning after eleven tries. Last tech I spoke to on the phone had such a thick accent, had a baby screaming in the background and kept laughing at my frustration. Xfinity is so bad and this Xumo box made everything so much worse.
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user_mfdrgl
1 Message
7 months ago
The problem with mine is that it randomly switches to xfinity stream. They sent e tech, he replaced it, same thing. Xumo box is a nightmare.
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user_3df08c
Visitor
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6 Messages
7 months ago
I have the same issue this is my fifth xumo box. Customer service is nonexistent for reseting the box.
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user_xc5o1h
7 Messages
7 months ago
Xumo took 37 times to unplug and replug today before it stayed on. Now, at 4 in the afternoon, it is playing audio from one channel with video from another. It just flips back and forth, often playing two completely different audios simultaneously. It's SO frustrating.
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user_3df08c
Visitor
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6 Messages
7 months ago
If you have to reset your box and the remote is no longer working just hold it next to the xumo box and you should get instructions to reset the remote other wise you may have to scroll down to settings and do it there while the remote is held near the box
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Kathy8183
New Poster
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13 Messages
7 months ago
I too have the same behavior from a xumo box I just got 3 days ago via Xfinity. I'm thinking about going to Roku. I'm so fed up with xfinity garbage.
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ELZBTX
2 Messages
7 months ago
Super happy to find this thread—I’m at my wits end. I’m on my second xumo box and I can’t get the thing to turn on and stay on. Every time I call for support there is no solution except “we can send a technician,” followed by, “you should switch to our cell service.” You‘re joking.
I don’t want to unplug/reset the box every time I want to watch tv or fiddle around with the “button under the box and the home button”—I simply want to turn on the power and seamlessly (and immediately) watch something. This is not a huge ask. Never had this problem with the flex box—which I miss terribly (didn’t think I could get attached to inanimate tech, but here we are). What to do now?????
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Kathy8183
New Poster
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13 Messages
7 months ago
Try this. So far after I took these exact steps, my box has stayed on a full week. Be careful turning your tv on while the xumo box is on. First, unplug xumo box AND your modem. Let sit 30 seconds. FIRST plug the modem back in. Give it a minute to activate. THEN plug the xumo box in. In a few minutes, USING THE XUMO REMOTE click the on button. BOTH XUMO AND TV SHOULD COME ON. Give them a minute to sync. Xumo should start at the main screen. From then on, start and stop both xumo and TV using the XUMO remote. I find if I do this and not turn on and off separately there have been no issues. But I have no need to turn my TV on and off separately . So as long as I turn both on and off together with the xumo remote only, they work seamlessly.
If you use your TV for other things, it gets out of sync with xumo. You have to go through the steps to sync them again. I put my Xfinity remote away because I only have xumo, so I don't want it messing with my setup. I've had XUMO working perfectly for me ever since.
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user_3kkoq5
1 Message
6 months ago
Similar to other fixes regarding the remotes being out of sync with the TV… I found a solution using my TV’s remote and the XUMO remote “together”.
Note: I have a Hisense Roku TV
My steps after my TV is on, but the XUMO box keeps crashing:
1) Turned my TV off with its own remote
2) Turned TV back on with its own remote
3)Turned my TV off by pressing power button on the XUMO remote
4)Turned my TV on with its own remote.
5) Switched to the correct input for the Xumo box (HDMI 1 for me) using the TV remote
After switching to the HDMI input on the TV connected to the Xumo box, everything worked again. I’m still watching a show so I have not turned the TV or XUMO off again to see if this is a “long term” fix. If I don’t reply to this, that means it has kept working and I didn’t have to go through the process again.
Hope this works for y’all!
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Mz.Eliano
1 Message
6 months ago
ALL OF MINE THAT I BROUGHT HOME SHUT OFF [Edited: Language].
(edited)
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Ssills2
4 Messages
6 months ago
I am having the same issue, especially when trying to power the box on. It's a piece of junk. I am so tired of dealing with the xumo box.
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user_3df08c
Visitor
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6 Messages
6 months ago
The exact same problem no fix as of this time.
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Burgie1963
2 Messages
6 months ago
Without doubt the worst customer service I have every experienced. Same issues as everyone else on this thread and the responses from the "official employees" are a complete JOKE...
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Ssills2
4 Messages
6 months ago
And please stop asking me to switch my cell carrier! I have enough issues with Xfinity. I am definitely not adding more.
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