Skip to main content

    Support

    Offers

U
user_lhr7gb
1st Topic

2 Messages

Thursday, April 17th, 2025 7:45 PM

Tivo cable card

Hello - 

I use TiVo boxes with cable cards to access my Xfinity cable tv channels.  A few days ago I made a change to the channel package I receive.  I declined the offer of a year of free X1 box because I had 3 working TiVo boxes.  Later that day, all three stopped being able to access channels, giving me the error message Channel not authorized (V58).  After several hours on chat and even more on the phone with Xfinity I’m being told my cable cards have reached their “end of life”. (Even though one is only 6 months old.) Neither Xfinity or TiVo will provide replacement cable cards and I have been unable to find any new ones for sale online.  Anyone have a solution to access the cable channels I’m still paying for?  Thanks for any advice.

Question

 • 

Updated 

2 days ago

35

3

0

westwayneguy88888

Contributor

 • 

232 Messages

6 days ago

the moral of this story to everyone here is to NOT change your package if you have a cable card, because it will disconnect the cable card from your account and they will not (or cannot) re-connect them

(edited)

0

0

westwayneguy88888

Contributor

 • 

232 Messages

6 days ago

....instead of "getting new cards", did you ask them to re-pair the existing ones you have?

1

0

user_lhr7gb

2 Messages

Since they are determined to be at “end of life”, no repair option.  Thanks for the suggestion though.

Like

Reply

6 days ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

4 days ago

user_lhr7gb thank you for using the Xfinity Community Forums page to reach out. At this time, cable cards are unable to have new pairings due to the end of life status as you have indicated. Making a change to your video package eliminates them from continuing to perform as they previously did, but you can still access your video services using the Xfinity Stream application if you have a smart TV or device connected to your TV with internet access, such as a gaming system or Roku device. 

8

0

westwayneguy88888

Contributor

 • 

232 Messages

@XfinityMarcus​ what would be a change to a video package?

adding a cable box/equipment?

are are you talking video package in regard to what channels I receive?

I want to do everything in my power NOT to lose my cablecard functionality

Like

Reply

4 days ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

westwayneguy88888 Great question. To clarify, as long as you keep your Cable Card active on your account and do not replace it, you can continue using it without any issues. However, if your current Cable Card needs to be replaced, we won't be able to add a new Cable Card to your account. You can add new equipment, change your plan all of that will not impact your current active Cable Card. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

westwayneguy88888

Contributor

 • 

232 Messages

@XfinityPeterH :

By reading other responses on the topic, you answer does not appear to be valid.

There seems to be a lot of posts on this forum that state if you "change your base video plan" your cable cards will become non functional, and as they are end of life, cannot be replaced, or repaired.

I want to be very careful about this as I wish you keep the functionality intact.

scroll up in this thread and look at what @XfinityMarcus said:

Making a change to your video package eliminates them from continuing to perform as they previously did

Maybe this Marcus needs to answer my question, or the 2 of you need to collaborate and answer with one singular voice.

It's frustrating when you get 2 different answers from 2 people here

(edited)

Like

Reply

3 days ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

westwayneguy88888 There is a big difference from the scenario being provided. We'll try our best to clear this up.

1. If you remove TV services completely or remove the cable cards, we cannot place them back on the account.
2. Normally, if you change your package but the cablecards remain on the account, the change you made does not negatively impact them. 

We are moving away from supporting cable cards as technology has moved on from them. We understand that a good amount of our customers still use them, so we will accommodate their use. If any change is made to the account that will impact the cable cards from operating as they do now, we will let you know that and recommend using X1 TV Boxes so that you still have the ability to watch TV in additional rooms if necessary.

We are also required to send an order summary any time a change is made, and within that summary it will indicate what equipment (if any) will no longer be on the account to serve as a safeguard to avoid any unnecessary or unintended changes from taking place.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

westwayneguy88888

Contributor

 • 

232 Messages

@XfinityBenjaminM 

now *THIS* is a great response. - well thought out and well presented, THANK YOU

I can go to a service center and perhaps ask for a new plan or such.... and they can definitively tell me that my cable cards will remain active with the new package (or not, but it will be stated ahead of time)

Here is the big question,- because you used the term "Normally" in option #2. If I am promised in the store that my cable cards *WILL* remain active and then I go home and they aren't, what will be my recourse? - manually re-pair the devices? - roll back to previous plan?

I want to know if I do all the things you mention above..... and I lose functionality, I'll be able to get that functionality back.

(edited)

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here