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gcto1
Rousing Reactor
Much Appreciation
Expressive Exchange

Contributor

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57 Messages

Monday, January 29th, 2024 2:28 AM

Closed

slow cable box

Have a flex box on my primary TV and it works fine, but the secondary (not flex box) in another room is terribly slow. For example when choosing an app (MAX), it takes over 3 minutes for it to load and even respond. Is this box outdated or what could be the problem. 

Question

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Updated 

10 months ago

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XfinityMarcus

Official Employee

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996 Messages

10 months ago

@gcto1, thank you for using the Community Forums page to reach out. We would be more than happy to be your one-stop shop resolving all Xfinity related concerns. Let's dive right into this issue with your video equipment together. Have you already attempted any troubleshooting steps using our Xfinity Support site?

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gcto1

Contributor

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57 Messages

yes, tried to reset it...etc.... no difference. 

10 months ago

0

XfinityKatie

Official Employee

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744 Messages

Thank you for the update on this @gcto1 we'll ensure we get this figured out for you! Can you confirm what model TV box you are having issues with running slower? There should be a sticker on the back of the box that has the model number, or you can also view your equipment information on your account online. This helps us determine the next best steps for troubleshooting. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

0

gcto1

Contributor

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57 Messages

it's and XG2v2-S  secondary box.  Flex box on main TV works fine

10 months ago

0

XfinityJanelle

Official Employee

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1.3K Messages

@gcto1 There are updated boxes that can replace the current Xg2 that you currently have. It would depend on preference and whether your need 2 physical DVR boxes. I would recommend if you have not done so, completely power down the box by unplugging the power from the wall outlet for about a minute. Once powered back on see if it is running better for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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