Legacy DCX3400/3500 constantly rebooting - FIXED
I have had 2 of these now-legacy DCX3400/3500 series DVR’s for close to a decade. One of them started rebooting nonstop on 9/2/21. I figured I would resolve it with a replacement. Not so much.
Short story: after 4 replacement DVR’s and a tech visit to resolve “signal quality in the home” (no changes to our wiring in 10+ years) - all DVR’s continued to exhibit the SAME PROBLEM: after working normally for 2-4 days,
constant reboots (88:88) immediately after starting to update/download (sync activity indicator) and reset to the current time - BOOM - reboot.
I have lost every recording on each of these DVR’s and not had use of my media room’s DVR in over a MONTH! While a 2nd DVR in a different room kept humming normally, as did our Extreme Internet service, and a digital receiver at the same location reported good signal strength (even on a splitter!)
I’m told that I have a level 4 support ticket that has elevated priority - but no call in a week, with a stated 24-48 hour callback window.
I hope to save others some pain by sharing this link to the DVR CLEAR procedure that I used to finally STOP the reboots (stability day 6).
While I am grateful to be able to keep using this legacy DVR equipment (past bad experience with IPTV), something has to change with the quality of the updates - or tell customers that you are no longer supporting the old DVR’s so we can make the decision to find another option for stable service.
Thanks for reading.