S

Contributor

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131 Messages

Thursday, August 26th, 2021 5:23 AM

Closed

New A32 software on older Legacy boxes DCX

I have a DCX3400 DVR and two DCX3200 boxes since they first came out. The last firmware software on them was A28 for several years. Last night the boxes were down for over an hour. Today I noticed a few changes, the Program with  Highlighted Yellow is Much Brighter, and smaller text/font size of program listings (also in DVR Schedule and Recordings) is a smaller text. I checked the software and it now shows A32 (Main Menu, Setup, Cable Box Setup, Configuration/Select to display).

S/W Ver: A32.2103.r-2 (98.42)

This is a new March 2021 software.

Several years ago, there was a thread, now gone I guess, about the DCX software, and ComcastTeds or ComcastBill said that A32 got cancelled because they were focusing on X1.

Years later, I guess they decided to push it out.

I'm not sure if there are any "fixes/improvements" over the A28 software, but like I said, the Yellow Program Highlight is too bright, and the program name text is smaller. On my 43" plasma it's not a big deal, but on the 32" bedroom tvs, the text size was better before being larger...wish there was a setting to change the text size in the menu.

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Official Employee

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2.1K Messages

4 years ago

I appreciate you reaching out to to our community forum, @SammyFL! I have to look at a screen all day so I know it can be difficult if it's too bright or the text is too small. I'd like to explore some options to see if they help.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

Contributor

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131 Messages

4 years ago

The only options in the menu is to change the Menu Color theme, but it does not effect how bright the Yellow Program Highlight is now. And there are no settings to adjust the Font Size of the Text used in the menus. I've had these DCX boxes for 10+ years, and this A32 software that got on them last week was the first time I've seen these visual changes to the Menus. Where the Font Text has gotten smaller, and the yellow highlighting of programs is much brighter that it hurts your eyes. 

I'm amazed that anyone would say "let's update the software with smaller text to make it harder to read on TVs that aren't 50" or bigger, and make the yellow highlight 10x brighter".

Problem Solver

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954 Messages

Thank you for providing more details on the situation. I would love to get your account pulled up so that I can take a deeper look into this and find you a solution. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I no longer work for Comcast.

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