HBO Max requires verification every time

Whenever I want to watch something on HBO Max, I have to verify my subscription. The only subscription I have is through Xfinity. Why does this keep happening?

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Responses

XfinityArmand

Official Employee

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2.2K Messages

4 years ago

Hi there! Thanks so much for taking the time to reach out to Comcast here on our Community Forum. We are so glad to hear from you and ready to assist you in any way that we can today. No worries! We are going to get you squared away. Can you tell me how you are accessing the HBO Max app? Have you been using it on the same device consistently or have you been using a different device?

2

0

Anon1469768

Frequent Visitor

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13 Messages

I access the app through my cable box and only my cable box. The model of my cable box is CXD01ANI.

4 years ago

0

CCJoseph

Problem Solver

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729 Messages

@Anon1469768

If I could get you to send me a private message we can take a closer look at what might be going on! I am so sorry that this is happening!

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

4 years ago

0

Non-X1 Service

Anon1469768

HBO Max requires verification every time

XfinityArmand

Anon1469768

CCJoseph

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