Anon1469768's profile

Frequent Visitor

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9 Messages

Fri, Jun 11, 2021 1:52 PM

HBO Max requires verification every time

Whenever I want to watch something on HBO Max, I have to verify my subscription. The only subscription I have is through Xfinity. Why does this keep happening?

Responses

Official Employee

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74 Messages

2 m ago

Hi there!  Thanks so much for taking the time to reach out to Comcast here on our Community Forum.  We are so glad to hear from you and ready to assist you in any way that we can today.  No worries!  We are going to get you squared away.  Can you tell me how you are accessing the HBO Max app? Have you been using it on the same device consistently or have you been using a different device?

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