Get rid of thank you for being our loyal customer message

I need to get rid of the “Thank you for being our loyal customer” message on my screen every hour or so. I have tried everything I can think of to get rid of it but it keeps coming back.

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U

user_uc2tjs

1 Message

15 days ago

The message is very annoying, why isn’t Comcast/Xfinity responding?

1

U

user_79qdc5

8 Messages

That is a very good question

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15 days ago

0

stuman2236

Visitor

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5 Messages

14 days ago

I can’t get rid of it either

4

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U

I think I fixed it, thanks to a suggestion by another poster. If you have a Samsung TV, go to your network connections for your tv (not your cable box). Disconnect your tv from your network. Wait a minute or two and reconnect to the network(be sure you know or can retrieve your network password). My TV requested it to reconnect to my network. This worked for me. I hope it works for you.

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14 days ago

0

U

user_79qdc5

8 Messages

Update…after a much longer time than usual, the message popped up again. Maybe they will be less often, maybe not. I really wish somebody from Xfinity would chime in here and help!!

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14 days ago

0

XfinityRay

Official Employee

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2.6K Messages

Hi there, user_79qdc5! Thanks for the steps you took to try and resolve this issue. I apologize the message keeps popping up. Are you seeing this in the Xfinity Stream app? Where is the message popping up at such as the bottom of the screen?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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XfinityThomasA

Official Employee

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2.1K Messages

stuman2236 - Thank you for letting us know! Where is this message populating?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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BruceW

Gold Problem Solver

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26.2K Messages

12 days ago

I need to get rid of the “Thank you for being our loyal customer” message on my screen ...

If TV is a Samsung and the message mentions "Smart Hub Privacy Notice" it's coming from Samsung, not Comcast/Xfinity. See https://forums.xfinity.com/conversations/x1/pop-up-messages-on-x1/67bfaf7b04f4cf33962fa9af. You'll need to work with Samsung to find out how to eliminate it.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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U

user_79qdc5

8 Messages

12 days ago

Thanks for the replies. The message pops up in the upper right corner of the screen. After a few actions suggested here, I’m seeing it much less often. I haven’t seen it at all today. If it returns, I guess a message to Samsung is in order. Thanks for the help.

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XfinityChelseaB

Official Employee

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1.5K Messages

@user_79qdc5, thanks for the update and letting us know, we appreciate it. If there is anything else we could assist you with, please feel free to make another post, and we would be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 days ago

0

Non-X1 Service

user_79qdc5

Get rid of thank you for being our loyal customer message

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user_uc2tjs

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XfinityRay

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Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_79qdc5

XfinityChelseaB

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