tg21's profile

Visitor

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2 Messages

Sun, Jun 13, 2021 12:59 PM

DVR RNG200N lost info.

DVR RNG200N lost season and episode info and description of programs saved before June 1, 2021. Only shows title, date recorded and program length.

Responses

Official Employee

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343 Messages

2 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that your recordings are missing the description. I would be super frustrated myself. I would love to look into this further. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

Visitor

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2 Messages

1 m ago

Just got an email to mark this as an accepted answer. Comcast tech comes tomorrow. Problem still exists. Will get back to you if problem is resolved. Other issue was the favorites list on all 3 DVRs changed to channels that I did not program in and dropped some that I did. I locked the favorites lists and it still happens. Comcast has no clue how this happens. 3 DVRs with same issues at the same time.

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