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Disabling xfi advanced security - no settings to do so available in xfinity app

I want to disable advanced security, or at the very least verify that it's off because I cannot tell either way; the app is so unclear. I suspect it's on and do not want it that way, never asked for it to be, would've never wanted it to be... The instructions in this post https://forums.xfinity.com/

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Disabling xfi advanced security - no settings to do so available in xfinity app

I want to disable advanced security, or at the very least verify that it's off because I cannot tell either way; the app is so unclear. I suspect it's on and do not want it that way, never asked for it to be, would've never wanted it to be... The instructions in this post https://forums.xfinity.com/

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We're having issues with these settings as well, should we call fcc also? I been trying to turn on the VPN (advanced security on the go ) since January and have been unable and customer service just goes in circles and have cost us hours and hours of

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