phone not connected to network

Hey there, @droppingout! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)

Same problem here.  I have an A14.  I was on the phone with a rep yesterday for a good while and she claimed to have fixed the problem by activating certain features.  I don't know what she did but I'm still having the issue today.

Exact same problem.  I turned off the WiFi on the phone, waited a few seconds, and reconnected it, and amazingly, I can make calls again. Not a good solution if it keeps happening.

Hi there @kkdux.

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

So for anyone else who was seeing this problem documented everywhere but finding no info regarding the cause and/or solution, I finally got through to tech support and was told it's a problem with my SIM card. Evidently I need a SIM card upgrade which was immediately shipped and will arrive in about 4 days with a phone number of my next guide in my quest to connect with Xfinity Mobile's inner circle. In the meantime, I must remove the tainted card, wipe it with a clean cloth and pray the network will not once again reject my little phone's heart before the new organ will be received and the transplant completed! Woe! 

(...will update.)

The rep I talked to yesterday said she needed to activate some things that were never activated when I got my phone A14 last year.  But whatever she did didn't work as I'm having the same issues today.  Then it works for awhile once I restart my phone.  *sigh*

Hi, @user_6e3cf5. Thank you for reaching out. If you're still having trouble, tou can reach our mobile team by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile online. 

@user_u12e9f​ 

Did this work for you? Didn't for me. This is ridiculous,  xfinity you really dis-appoint!

@user_5kzmj2 Thanks for your feedback. Should you need help with your service please first start by submitting a new post. That way we can properly address your concern and provide you with the correct help. 

You and me both. My husband has the same problem. He has the Samsung Galaxy 23 and we’ve taken the phone back to Xfinity and they’ve changed the SIM card twice and still no luck.  As soon as I can leave them I am. So disappointed 

Hey there, thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our 

Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)

@user_68434m​ Wow so it sounds like a lot of the problem is the type of phone we have.  I have the A14 but my husband has a different model Samsung and doesn't have the problem.  I haven't had mine long enough to get a new one either without having to pay a high fee.  What a pain... 

They don't help.  They keep you on hold and tell you they are activating things on your account and whatever it is they did (or didn't do) doesn't fix the problem.

The store can't help. I've been having problems with my S22 since an update in January. Many hours on Xfinity phone calls and chat with no resolution.  Actually changed phones/SIM twice with Assurant.  And still get  Network error

Good afternoon @user_u12e9f. Are you still having issues connecting to the cell network? If so, please let us know so we can assist. Thanks!

Hey there user_6b5c4d thanks for brining this to our attention. Are you still having issues right now?

I had the problem again yesterday; as before, rebooting solved it.

Problem occurred again on 4/18. Rebooting solved it again.

@user_carrl7 I'm sorry to hear about the connection trouble after the update. I have had this hiccup after device updates and I find that simply toggling airplane mode on and off resolves the issue and allows the service to work again. Turning the device off and back on can also help as well. Have you tried either? Are you able to make or receive calls / texts now?

Hello meegs1

I hope you are having a great morning! Sorry to hear you are not able to call in. Is there a family member or friend that might be able to allow you to call? We do have multiple levels of support for our Xfinity Mobile service. I included the various methods of contact here below. 

SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

@user_k9p2fv Can you try resetting your network settings to see if that helps:

1. Open Settings and then tap General management.
2. Tap Reset, and then tap Reset network settings.
3. Tap Reset settings. You will prompted to enter your PIN or password to continue if you have one set.
4. Finally, tap Reset. You can now test your mobile connection.

And what else will I have to do if I do this?

@XfinityTony​ this does NOT work so stop telling people to do this. Figure out the problem.

@user_5kzmj2, I'd like to look further into your issue. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Yes it's been going on for a month or 2.  My hubby got a call on his phone from friends who said they'd been trying to call my phone (A14) and it was going straight to voicemail.  It had worked earlier in the day because I'd gotten a call.  Rebooted my phone and was able to call out.  I don't know that after this much time there will be a fix.

So far , the one thing that has worked for me was reinserting my sim card and pushing down a little harder into its sim card holder. It felt like it snapped into place more securely, I guess..., and for two weeks it's been working.