New Poster
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14 Messages
phone not connected to network
Over the past several weeks I try to make a call and get the same message "Your phone is not registered on a network so yo can only make emergency calls". I have to restart my phone each time this happens. The bigger problem is if someone is trying to call or message me and I'm unaware the problem exists. I've been told it goes directly into voicemail .
I have the Network Operators set to Select Automatically which it has always been since I got my Samsung s23. I recently change it to Xfinity Network Operators. Should I leave setting on Select Automatically or Xfinity Network Operators?
Has anyone else been experiencing this problem?
Thanks
XfinityMichaelC
Official Employee
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4.1K Messages
9 months ago
Hey, @ellemike! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with your phone staying connected to the network. Can you let us know what the signal strength looks like when you get this error? Does it improve when you select Xfinity network vs auto network operators?
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droppingout
Visitor
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1 Message
8 months ago
I have the same problem. we have 2 phones in the house that have this problem and 2 that dont. My phone is a new a54 the other phone is an a14. Before we switched to new phones we never had the problem. Is this a 5g problem, a new model issue, a faulty copy from the old phone. We fix the problem temporarily by going airplane mode for 20 seconds. That is a band aid and not an appropriate fix. I have people that need to be in touch with me and the only way I know whether I can receive calls is try to call out. I also have a 86 year mother in law on a walker and she needs to be able call if she falls down. This not cool and needs to be fixed forthwith.
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user_u12e9f
6 Messages
8 months ago
I guess I'm not the only one then. This has been happening sporadically over the last 2 weeks but CONSTANTLY over the past 2 days. And I cannot get past the [Edited: "Language"] chat assistant to get help. I'm not getting calls, not getting texts and having to reboot my phone every couple of hours. Someone at Xfinity must know what's going on with this and how to fix it. It would be great if ya'll could clue in your customers.
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user_l0qsqb
1 Message
8 months ago
All my phone lines do this often. I have called several times to fix the problem. Xfinity cell service is not reliable and I'm just waiting until I can cancel this [Edit: Language] service.
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user_68434m
1 Message
8 months ago
We are having the same exact issue with our Samsung A14s. We keep getting the message "Your phone is not registered on a network so you can only make emergency calls". We are not getting calls, not getting texts, we are not able to make calls or send texts. We need to constantly reboot our phones. I have been on the phone with over 20 representatives, I got a new SIM card, went to the store several times. One representative said the issue is with Android phones. So I finally decided to buy an iPhone but Xfinity is telling me I need to pay $150 if I switch phones. The store couldn't fix the problem either. Xfinity wants us to send the phones in and be without a phone for up to 2 weeks. We are paying for the service but don't have a reliable service. This is so unfair.
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user_u12e9f
6 Messages
8 months ago
Yeah. Not sure if they deleted my last comment but after installing a new SIM card, I was still having the issue. Called again and the tech told me, " Oh you were on the 4g network, you need 5g. I fixed it for you." Seriously.
Not even 24 hours later, of course I'm booted off the network. For the record I too have an A14. This is unacceptable. I have not seen an issue with this phone posted in relation to other networks. I'm very disappointed with how Xfinity is gaslighting and dismissing this problem rather than address it head on and I plan on moving to another network.
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user_6b5c4d
Visitor
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4 Messages
8 months ago
This is a huge problem. I'm in the middle of trying to sell a house. I have missed calls, because I had no idea I was not connected to a network. You are costing people money. Will you be refunding any of it?
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falsedawn3
Contributor
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69 Messages
8 months ago
I had the same problem with my Samsung A52 5G a month ago and then again today. I don't know what triggers it but rebooting my phone has solved the problem each time.
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user_carrl7
1 Message
8 months ago
I'm having the same problem with my A52 5G. Started this morning after an auto-update to the phone. Can't make or receive calls or texts from anyone other than the other person on my family plan.
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user_sa9n50
3 Messages
8 months ago
Same problem here with my S22 Ultra. The problem isn't the phone it's the 5G network. Started after the latest pushed system update. When putting the same SIM card in my old Note 9, no issues what so ever. It's great I have a back up but I also have a $1000 phone that's useless outside of wifi range.
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meegs1
Visitor
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1 Message
7 months ago
Same problem for a few months now with my Galaxy A53...no luck with xfinity chat...and of course, Ironically, I can't CALL xfinity's helpline...since I can't get on the network to do so.
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user_k9p2fv
2 Messages
7 months ago
I have the same problem about once a week. Very annoying and has messed up planning. Sometimes I restart my phone twice to get it working properly when I figure out what is going on. It never happened with Verizon or ATT. The signal strength seems to be about 3 bars and the radar thing looks full force.
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user_g24cqy
2 Messages
7 months ago
Same problem here. I have a Samsung galaxy s22 ultra. Started after the last update about two weeks ago. I can't make phone calls or search the internet unless I'm on wifi. Went to the store and they changed Sim card and it worked for about 20 minutes. They store associates were baffled after that and said I needed to get a new phone.... About 2 days later it miraculously worked again for about a week and now it's out again.. I keep getting Selected Network(Xfinity Mobile) not available. Then sometimes I don't see the error message and I have LTE with 2or 3 bars but it still doesn't work. Then occasionally it will work for one call and stop working again. I've tried changing apn, restarting phone, deleting apps, turning on airplane mode. So far nothing seems to be the right answer.
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user_9s56pj
1 Message
7 months ago
Same issue here. Will randomly not be registered on the network and won't receive call or texts and not even know I'm missing them. Then when restart phone it doesn't even show the missed calls, so I have no idea. Only way I find out is having people tell me in person my phone has been going straight to voice-mail. I have a s21+ and having been having the issue for over a month now, and it's completely random. Xfinity needs to acknowledge there is a issue and get it resolved or I'm switching carriers.
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user_5kzmj2
3 Messages
7 months ago
I have this problem as well and VERY fed up to the point I am about to cancel both phones and Internet. I have tries so many things suggested by both phone and messenger and NOTHING works. Changed sims card....still happening.
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