Contributor
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49 Messages
Xfinity Community username
How do I change my username from the generic to a specified username (teachsac). When I go into my profile it is grayed out.
Thanks
Contributor
•
49 Messages
How do I change my username from the generic to a specified username (teachsac). When I go into my profile it is grayed out.
Thanks
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
1 year ago
@user_a71d30
Thank you for posting this question. We are happy to change your username for you. You are welcome to share your requested new username here, or you can send it to me directly via direct message. Whatever you prefer, we are happy to make that change for you.
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teachsac
Contributor
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49 Messages
1 year ago
Marked official solution but it hasn’t been accomplished?
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zephmarie
Visitor
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26 Messages
11 months ago
Agree with @teachsac - it should not be this difficult to change our username. There is no way to change the auto-generated generic username. Very impersonal when "talking" with other people.
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Andyross
Gold Problem Solver
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7.9K Messages
10 months ago
I also wonder what is going on with usernames. Mine seems to have changed to some generic userxxxx format. Not sure when it happened. I have been on here for years, and I just noticed the change recently.
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BruceW
Gold Problem Solver
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25.8K Messages
10 months ago
That's especially odd because it's not quite in the generic format, which seems to be "user"+underscore+6 hex digits. Puzzling!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Andyross
Gold Problem Solver
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7.9K Messages
10 months ago
The Xfinity.com settings are for the Xfinity account, not the community. It only has my real name and email. The ID seen on the community is, and always has been, separate, even if the community account is tied to an Xfinity account. It was "Andyross" for a long time, and only appears to have changed a month or so ago.
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zephmarie
Visitor
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26 Messages
10 months ago
So then it makes sense not to bother trying to change username here since you had a name ("Andyross") then it changed back to the generic "user9840" on it's own. From now on when I post at the forum I will just sign off at the end of my post.
-zephmarie
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BruceW
Gold Problem Solver
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25.8K Messages
10 months ago
You might want to remove your real name from your profile. A bug in the Forum software leaks it under certain conditions. This was reported to the Forum Administrator many months ago but was never corrected.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Andyross
Gold Problem Solver
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7.9K Messages
10 months ago
The real name and email are only in the Xfinity profile. They are not visible to other users.
I do want mine changed back to the original "Andyross" if possible.
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