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teachsac
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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26 Messages

Friday, August 11th, 2023 4:45 PM

Xfinity Community username

How do I change my username from the generic to a specified username (teachsac). When I go into my profile it is grayed out.

Thanks

Question

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Updated 

2 months ago

31

2

0

Official Solution

XfinityJessie

Administrator

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5.4K Messages

2 months ago

@user_a71d30 

Thank you for posting this question. We are happy to change your username for you. You are welcome to share your requested new username here, or you can send it to me directly via direct message. Whatever you prefer, we are happy to make that change for you.

5

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teachsac

Visitor

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26 Messages

@XfinityJessie​ It's in the first post. Please change my username to teachsac

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Reply

2 months ago

0

teachsac

Visitor

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26 Messages

@XfinityJessie​ You've marked it as official solution. Are you going to change it? Thank you.

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2 months ago

0

XfinityKrista

Official Employee

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216 Messages

Thanks for taking the time to reach out. We're still working on the issue and hope to have a resolution available for you soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

teachsac

Visitor

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26 Messages

@XfinityKrista​ What issue? It should not be difficult to change a username. In fact we should be able to change our own username.

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2 months ago

0

XfinitySara

Official Employee

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661 Messages

@teachsac - Sorry for the confusion! And for the delay. I've gone ahead and updated your username. Regarding the other issue, your ticket is still open, and we will follow up with you in our Direct Messages once we have an update :) Thank you very much for your patience throughout this process!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

teachsac

Visitor

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26 Messages

2 months ago

Marked official solution but it hasn’t been accomplished?

1

0

Again

Expert

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29.7K Messages

@teachsac​ 

Looks like it has!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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