Xfinity Community username

@teachsac​ 

Looks like it has!

@user9840​ 

This is "telcodad." Let's see if that's the same for me.

Looks like I'm OK. :-)

Hi, @user9840! Thanks for taking the time to reach out to XFINITY over our forums page. I would definitely have the same concern. We can help. When you go to change it out like in the following link, is the username grayed out for you as well?

Ah, okay. My sincere apologies for the confusion and inconvenience @user9840. Would you like to have us change your communities username back to "Andyross" today? 

@user9840​ - just logged in to the Community to whine about my internet/phone/tv being down AGAIN (third time in two weeks), and I notice my Forum username is different than it has been for almost 10 years. Whaddup with that?!

@pamm2,

Thank you for your posted question, we have responded to your original post on this same topic found here: https://forums.xfinity.com/conversations/getting-started/community-username-was-changed/6538b2768dcccb444e096552

We ask that you please refrain from posting the same question/concern more than once. Duplicate posting is considered a violation to our posted Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. We appreciate your review and continued adherence to those posted policies. 

@user9840 

Thank you for posting your forum username change question here. As mentioned by our Expert @Again, changes to Xfinity Forum usernames is done only when they directly violate our Xfinity Forum Guidelines and/or our Xfinity Forum Acceptable Use Policy. This could include the use of any personal information such as last names, phone numbers, account numbers etc.. As only our Xfinity Forum Administrators have the ability to edit usernames, if you are unhappy with the change in your username you are welcome to share here or with me privately via direct message what your preferred username is, as long as it does not violate those above mentioned policies, we are happy to change it for you. 

I hope this addresses your concerns. Please let us know if you have any other questions or comments related to the Xfinity Forum or your username here. 

@user_b8d106​ 

If you want to change your username to "zephmarie", as long as that is not your real name the forum administrator @XfinityJessie can change it for you.

@user9840 

Not sure why your name reverted to this, but it may be because we now have to maintain more privacy, so first and last names can no longer be used.  You might want to tap Jessie as well.

@zephmarie​ 

Thank you for sharing your Xfinity Forum username feedback here. Usernames can be 100% customized by users upon registering in the Xfinity Forum for the first time. If you do not choose a username at that time, our system will provide you a default username. After registration is complete, the only people who can edit usernames are our Xfinity Forum Administrators. This means if you are ever unhappy about your username you simply need to make a post about it (such as you did here). I have reviewed your request and your account and see no violation to our Xfinity Forum Guidelines and/or our Xfinity Forum Acceptable Use Policy so your requested username change has been complete. 

Please let us know if you have any other questions related to the Xfinity Forum or your username here. 

BruceW- thank you for clarifying the difference in replying vs commenting. It’s very helpful! Seriously, it didn’t occur to me there might be a difference. I appreciate the pearl of wisdom.

No problem, @Andyross! How is everything now looking on your end?