U

Visitor

 • 

4 Messages

Fri, Dec 17, 2021 8:42 PM

YouTube TV app

After watching YouTube TV for a couple of hours, the app will crash and send me back to the Flex home screen.  I am then unable to enter the YouTube TV app for a number of hours, sometimes even overnight.  I've tried a number of fixes (restart, unplug, reboot modem, etc...) but nothing seems to solve this problem. What do I need to do differently?

Visitor

 • 

2 Messages

1 m ago

I am having same issue I have restarted and refreshed over send over works for 5 or 10 min and then crash and won't restart 

Official Employee

 • 

498 Messages

Hello, @user_5d94c8. I can do my best to help you troubleshoot as well. You can send me direct message when ready. You can also start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Days later and no fix for me... same issue over and over... sometimes last 5 min but never more than 20min and app crashes and won't work till box is reset... YouTube tv works fine on all my fire sticks and Samsung TV ect... only time it crashed is with flex box

Official Employee

 • 

650 Messages

1 m ago

Hey there, @user_mscro, thanks for reaching out through Xfinity Forums! We would be happy to help with the Youtube TV app and we definitely want you to be able to stream your favorite shows! Are you getting any error messages at all or is it just crashing? Are you only having issues with the app on the Flex box?

Visitor

 • 

4 Messages

@XfinityJeniece 

No issues when I stream Youtube TV using Chromecast on other tv's in the house, so it's definitely a Flex issue. One time I briefly saw an APP..... error code on a black screen when it crashed, but it was just a flash and then gone to black screen. Can you help?

Official Employee

 • 

3K Messages

We can! You're in the right place for support. We will continue to ask questions to work through everything and help you get this fixed. We appreciate you trying the troubleshooting steps you've attempted so far. Those are all good things to do, but I want to ask if you specifically have attempted a system refresh? Just for reference: https://www.xfinity.com/support/articles/x1-system-refresh. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

I tried the refresh (again). The Youtube TV app came back, but only for about 15 minutes. Then I received an Xfinity error message that "we're working on it...APPS-04154" What should I try next? (because this is getting frustrating).

Official Employee

 • 

498 Messages

Next, I ask that you reach out privately, so I can review your Flex device and network on my end. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

Just fyi, for those following this thread. While multiple attempts have been made by xfinity to fix this problem, so far, nothing has worked in keeping the youtube tv app from crashing.  I was asked to contact a customer care rep, as this forum direct messaging isn't real time and there is much lag in response time. It is very frustrating.

Visitor

 • 

10 Messages

1 m ago

I'm also having this issue regularly while using the YouTube TV app on Flex. The only way to fix it for me is to restart the Flex device but this is happening numerous times a day. I've contacted Xfinity support. They will restart the Flex and tell me diagnostics look good against my device. I'm not having this same issue with any other streaming device just Flex. I need help please.

Visitor

 • 

10 Messages

@user_mntneerwv I'm receiving a error message that flashes on the screen before I'm left with a blank screen or taken back to home. It indicates "sorry this is not working..... APPS-04154

Visitor

 • 

6 Messages

1 m ago

I have same problem with the YouTube app. It never fixes itself, but I can get it going again be unplugging and replugging the flex and going through the entire start up sequence.

Visitor

 • 

3 Messages

1 m ago

I am having same issue

Official Employee

 • 

316 Messages

If anyone at all is ever having any concerns with their services, you are free to go ahead and send us a message right here! You can do a DM with your name and your address to look into this for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

I have the same problem.

Official Employee

 • 

200 Messages

Hello @thfc_stig! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your Flex Box, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

1 m ago

I may have accidentally discovered a fix. I originally placed my flex very close to both the TV on/off button and a sound bar. Yesterday I tried moving the flex several feet away from both. Since then there have been no crashes. I don't know why - maybe there was some sort of interference between the devices - but for now I'm very happy. Will update if the improvement doesn't last.

Oops, looks like I spoke too soon - it just crashed a few minutes ago. 

On the bright side, it has not crashed again since then.

(edited)

Visitor

 • 

1 Message

1 m ago

I have the same problem as well. Only fix is to restart the box. But it only works temporarily and crashes again after a couple of hours. 

Official Employee

 • 

197 Messages

Hey @user_8bf4c4, thank you for reaching out on our forums and letting us you're experiencing it too. How long has it been going on? I'm wondering if it may have been an issue with the update for Youtube TV.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

1 m ago

Try relocating your flex box a few feet away from your TV or any sound bar you may be using. I have had only one crash since doing that a few days ago. Can't be sure, but it seems like there can be some sort of interference between the flex box and other devices.

Visitor

 • 

1 Message

1 m ago

I can't load the app.  After clicking on it the screen goes dark.  Has Xfinity blocked it now?

Visitor

 • 

6 Messages

@user_14bd87 

You need to unplug the flex, wait a few seconds, plug it back in, and wait for it to go through its startup process.

Visitor

 • 

1 Message

1 m ago

I came to this thread because I had the same random error freeze while streaming the YouTube TV app on a flex box.  This same dropout freeze happened yesterday as I was running the YouTube app through my cable tv box.


I now don’t think it has to do with interference or proximity to the tv.  But I do think it just a signaling issue.

Why?  I tried watching YouTube TV using an app on my smart TV (Vizio) — not the flex box.  After 15 minutes, an unexpected app signal refresh 🔄 appeared on my tv screen, then YouTube TV resumed my viewing and brought me back to what I was watching — without dropping me or having me to refresh the flex box.

My guess is that the flex box just freezes whenever a random signal refresh happens in the background.  The freeze creates a resource conflict.  The flex box doesn’t know how to resolve the conflict — then displays an error message.

If you can, I recommend launching the YouTube TV app using your smart tv interface — not the flex box.

Visitor

 • 

6 Messages

@user_5c57f7

I think you are right, but I don't have a smart tv interface. 

Visitor

 • 

1 Message

25 d ago

I also have Xfinity Flex using YouTube TV app, experiencing  exact same error messages and bouncing out to blank screen. I unplug  several minutes, YouTube TV then comes back. I don't get bumped out when on HP Chromebook, or accessing through Chromecast with Google TV. Peacock and Netflix do not bounce me out on Flex. Xfinity needs to fix.

Visitor

 • 

1 Message

25 d ago

This keeps happening to me too

Visitor

 • 

3 Messages

24 d ago

Apparently xfinity just doesn’t have a fix for this. Keeps happening

New Poster

 • 

4 Messages

23 d ago

Xfinity Flex box using YouTube TV keeps sending back to Home Screen after a few minutes. Is there a fix for this yet?

Official Employee

 • 

68 Messages

@KDelp Good morning! Thank you for reaching out to our Community Social Media Team! I know how frustrating it can be when your services aren't working as designed. I would be happy to take a closer look into your box and services, and get you in the right direction today today. Can you please send us a Direct Message, so that I may take a look for you. I have included the steps below. I look forward to hearing from you! 

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

@XfinityKassie What is the "Peer to peer chat" icon?

Visitor

 • 

1 Message

I have the exact same problem.  With all due respect to all the Xfinity employees chiming in, in case you haven't figured out, you have a broader problem with this app that needs to be addressed.  Trying to address individual concerns won't accomplish anything.  Troubleshoot the broader problem and please fix it otherwise the "Flex" is of little or no use to me

XfinityEthan

Official Employee

 • 

668 Messages

Hi, @Navy_87. I can understand your view and what helps you with this issue. Our incident team wants us to work with each individual and put in tickets and that is what helps us. The more tickets we get makes a huge difference. We are aware there seems to be a wider problem and agents are doing exactly what they need to do. I advise anybody with this issue to let us work with your account to put in a ticket and it would be greatly appreciated. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here