YouTube TV app

Hello, @user_5d94c8. I can do my best to help you troubleshoot as well. You can send me direct message when ready. You can also start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

Days later and no fix for me... same issue over and over... sometimes last 5 min but never more than 20min and app crashes and won't work till box is reset... YouTube tv works fine on all my fire sticks and Samsung TV ect... only time it crashed is with flex box

@XfinityJeniece 

No issues when I stream Youtube TV using Chromecast on other tv's in the house, so it's definitely a Flex issue. One time I briefly saw an APP..... error code on a black screen when it crashed, but it was just a flash and then gone to black screen. Can you help?

We can! You're in the right place for support. We will continue to ask questions to work through everything and help you get this fixed. We appreciate you trying the troubleshooting steps you've attempted so far. Those are all good things to do, but I want to ask if you specifically have attempted a system refresh? Just for reference: https://www.xfinity.com/support/articles/x1-system-refresh. 

I tried the refresh (again). The Youtube TV app came back, but only for about 15 minutes. Then I received an Xfinity error message that "we're working on it...APPS-04154" What should I try next? (because this is getting frustrating).

Next, I ask that you reach out privately, so I can review your Flex device and network on my end. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

Just fyi, for those following this thread. While multiple attempts have been made by xfinity to fix this problem, so far, nothing has worked in keeping the youtube tv app from crashing.  I was asked to contact a customer care rep, as this forum direct messaging isn't real time and there is much lag in response time. It is very frustrating.

@user_mntneerwv I'm receiving a error message that flashes on the screen before I'm left with a blank screen or taken back to home. It indicates "sorry this is not working..... APPS-04154

If anyone at all is ever having any concerns with their services, you are free to go ahead and send us a message right here! You can do a DM with your name and your address to look into this for you. 

Hello @thfc_stig! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your Flex Box, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Hey @user_8bf4c4, thank you for reaching out on our forums and letting us you're experiencing it too. How long has it been going on? I'm wondering if it may have been an issue with the update for Youtube TV.

@user_14bd87 

You need to unplug the flex, wait a few seconds, plug it back in, and wait for it to go through its startup process.

@user_5c57f7

I think you are right, but I don't have a smart tv interface. 

@KDelp Good morning! Thank you for reaching out to our Community Social Media Team! I know how frustrating it can be when your services aren't working as designed. I would be happy to take a closer look into your box and services, and get you in the right direction today today. Can you please send us a Direct Message, so that I may take a look for you. I have included the steps below. I look forward to hearing from you! 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityKassie What is the "Peer to peer chat" icon?

I have the exact same problem.  With all due respect to all the Xfinity employees chiming in, in case you haven't figured out, you have a broader problem with this app that needs to be addressed.  Trying to address individual concerns won't accomplish anything.  Troubleshoot the broader problem and please fix it otherwise the "Flex" is of little or no use to me

Hi, @Navy_87. I can understand your view and what helps you with this issue. Our incident team wants us to work with each individual and put in tickets and that is what helps us. The more tickets we get makes a huge difference. We are aware there seems to be a wider problem and agents are doing exactly what they need to do. I advise anybody with this issue to let us work with your account to put in a ticket and it would be greatly appreciated. 

Joining the thread here.   I'm having the same exact issues as everyone else for YouTube Tv.    Works for 1 hour,  3 hours or sometimes 10 minutes, then crashes, on the Flex box.    ALL other apps in the Flex box included YouTube (not YouTube TV) work fine and do not crash.   Clearly this is an issue with the Flexbox, YouTube TV compabitlity.    This is not an individual issue.   It's much broader than that.    Anything I can do to help, let me know but the issue needs to be fixed sooner than later.