Xfinity lost hundreds of emails....again
I opened my email yesterday to discover that my Inbox is missing everything before 10/24/2022 and everything between 10/27/2022 and 7/11/2023. My Sent box is missing everything from 6/8/2023-7/6/2023 and there is nothing in my Sent box after 7/8/2023. My Spam folder is also nearly empty.
I contacted support who informed me that the emails would be recovered and someone would call me within 2 hours. Neither of those happened. After 7 hours, I contacted support again who informed me that they couldn't find the CR ticket number that I provided and I had to go through the whole explanation again. I was again told that it would be resolved within 2 hours. At 9 hours I was still missing a similar number of emails.
This exact problem occurred 1 month ago. After contacting support that time, approximately 24 hours later everything just magically was restored. This is absolutely unacceptable for a major service provider to not be able to confidently store emails.
I directly messaged Support who created a Restore folder which was able to recover a small portion of the missing emails. However, I was just informed by them that if the emails are not recovered within 2 hours then they have been deleted from the servers.
I am getting mixed messages from support and am uncertain if there is anything else that I can do to recover the missing emails but also is there something that I can do for the future when, without much doubt, Xfinity will do this again.