Would like to return back to xfinity email from Yahoo email

Hello user_kistm2, thank you for making us aware of this issue. I would like to get some more information so we can further investigate. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

@user_wls4pm Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. For concerns with email after the transition to Yahoo mail, you would need to reach out to Yahoo support. 

What are they going to do?? 

@Laurah28​

What are they going to do?? 

What are who going to do about what?  If you have migrated your comcast.net email to Yahoo! Mail you would go to https://login.yahoo.com or https://mail.yahoo.com and login with your comcast.net credentials.  If you are having a problem with your email after you have migrated you would need to contact Yahoo for support.

Hello @Laurah28 and thanks for posting your question on our Xfinity Community forums. 

Support for emails post migration would be handled by Yahoo! and if you've not yet migrated, your comcast.net email can still be accessed the same way it always has (as @Again pointed out in his reply to you.)  

If you have more specific questions regarding the transition, please let us know.

@user_j787xh​

How do I retrieve my Xfinity emails?  I have several things saved. 

If you haven't migrated to Yahoo! Mail you go here: https://connect.xfinity.com/appsuite  

If you have migrated to Yahoo! Mail you go here https://mail.yahoo.com or https://login.yahoo.com and sign in with your comcast.net credentials.

Hi there, @user_j787xh. It looks like @Again covered it with their response. Were you able to get your mail?

If you find a way... please let us know!!!

@Mr-DJ​

Xfinity / Yahoo better get their Edit: language] together BEFORE sending me the final notice to switch. I have extensive email folders/files that CANNOT, and I repeat CANNOT be lost and/or messed up in the transition.

You'll be happy to learn that migrating is optional at this point.  You do not have to migrate if you don't want to.

So you are saying that we were given an option that if we migrated to Yahoo we lost our right to go back to Xfinity? Where was that stated because clearly I missed it.

@Mr-DJ​ I was not given an option. Yahoo [Edited: "Language"], I am not paying to have ads removed

@vzf386123​

So you are saying that we were given an option that if we migrated to Yahoo we lost our right to go back to Xfinity? Where was that stated because clearly I missed it.

I don't think that was an option when migrating; it was more like information from here.  Definitely a failure on Comcast's part.

@Laurah28​

How can we get our Comcast email back?? Yahoo wants monthly payment to stop the ads! This is not right. Is there anywhere we can start a petition to get our comcast email back?? How do we start one? Any help on this subject is needed!

There is no going back.  Once you've migrated to Yahoo you're pretty much stuck there, unfortunately.  As far as the ads go, you can see if there is an ad block extension for yahoo email for your browser, or you can use a third party email app.

@user_dfwq1n​

Warning do not go to Yahoo mail it [Edited: Language"] and there is no way to go back

And at the moment, migration is optional.

@LakeTahoe222  I’m sorry to hear this.  Our apologies as we do not have a way to switch the email back. What issues are you experiencing and have you contacted Yahoo support?

@user_wqhhl1​

This experience is really disappointing. The ads are intrusive and feel inappropriate, and it’s frustrating that a company already charging high prices to "loyal" customers for internet services are now adding advertising to platforms like Yahoo—even when we’re paying for access. Especially considering we can all have Yahoo email accounts for free, it just comes across as an unnecessary money grab.

The "money grab" is all Yahoo, not Comcast.

Again, do you honestly believe that Comcast gave Yahoo all of these email accounts for free?  Do you really think Comcast execs would just say to Yahoo, here you go, enjoy the ad revenue?

The money grab is happening both at Comcast and Yahoo. 

Comcast cuts their bottom line and doesn't have to support an email service, but will still charge the same fees to their customer - money grab.

Yahoo gets a bunch of new users they can blitz with ad after ad unless they kick in $5 to their new Yahoo service they did not ask for - double money grab.

All this was billed as an upgrade by Comcast to entice customers to switch, when clearly this is a MASSIVE DOWNGRADE.  Some customers were even mercilessly switch without their consent.  That is abhorrent!  The money grab is NOT "all Yahoo".  Stop distorting the truth.