5 Messages
Temporarily blacklisted IP Address
I cannot reliably access my Comcast email via Gmail. When I go to Gmail Settings/Accounts and Import/Check Mail from other accounts, I get a message:
Authentication error. Mail from this account has not been retrieved since <time stamp>
When I look at the details for this I see:
Authentication error.
Server returned error "[AUTH] Temporarily blacklisted IP Address - try again later"
This problem occurs intermittently.
Any idea how to fix this problem?
Again
Expert
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31K Messages
2 months ago
@user_wcbl78
Have you tried logging in to https://connect.xifinity.com/appsuite to check your email?
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user_my1x6e
1 Message
2 months ago
I have the same problem. Deleting the account in Gmail did not help. Now, when I try to add my Xfinity account back to the "Check mail from other accounts" list I get this message:
"Server denied POP3 access for the given username and password." Credentials are correct, and all was working fine until I got the initial blacklisted message.
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ben2025
New Poster
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3 Messages
20 days ago
Having the same issue. This is ridiculous. I delete the account from Gmail and re-configured it. It worked for a day, now back to the same message and not getting my emails.
Stop asking if we can get our email on your site, we can. But we don't want to cause it [Edited: "Language"]. Its a web interface and we have to log in ever [Edited: "Language"] time and then it doesn't even take us to our email. We have to click on our account then click email. It take a [Edited: "Language"] day. I wish I could get rid of your account and just have gone to Gmail. YOU need to fix this!!!
(edited)
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JG987
Visitor
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1 Message
19 days ago
I get the same blacklisted IP address error message on my iPhone mail app that's connected to my comcast email account. I can SEND email but not receive them. Email works fine on webmail, which is very inconvenient. Complete pain! Never had this problem previously.
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ShellShocked
Regular Visitor
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6 Messages
13 days ago
Same issue, since iOS 18.1 was released a couple of days ago, this issue has been happening to me, on my iPhone 14 Pro Max. I can't even log into e-mail using the xFinity app on the iPhone. Only way for me to check e-mail is by going to the www.xfinity.com site and accessing e-mail from my account via the web. With the Xfinity app on my phone, it just spins forever. I've tried resetting my password, but nothing changed. On the Apple mail client on my phone (iOS 18.1), I get the attached error. I've tried the disable/re-enabling of the 3rd party mail option, I've deleted and recreated the account on my phone, and all of these things only solve the issue for a very short while, and then the error comes back. My carrier is AT&T
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user_r6ve6x
1 Message
3 days ago
My wife & I both also have this problem. We have missed many emails from friends and family because of it. Why is this happening? We each have had our 'comcast' email addresses for years. Now we are, unfortunately, looking at having to transition over to Gmail addresses, solely This is a huge hassle. WTF?
I totally agree with Ben2025's comment above. When I open Gmail, Gmail opens. When I 'open' Xfinity email it is multiple steps to finally get to my email.
I open and close email multiple times a day. Xfinity makes this a real chore.
This is your doing, your issue, and it is up to you folks to make a fix for it.
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