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user_c01b8a
1st Topic
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Visitor

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3 Messages

Monday, November 27th, 2023 7:24 PM

Closed

Issue Receiving Emails

I have had several people tell me that they sent me emails today, but I never received them. I even sent one to myself from another email account and never received it. It isn't a specific domain or user. Some emails that are not getting to me are from: tyk.jp, msn.com, aol.com. Is there somewhere I can go for support?

Question

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Updated 

1 year ago

5.8K

6

erika412

New Poster

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14 Messages

1 year ago

Same.  I thought it was just my kids school but sending myself an email from gmail also didn’t go through   

7

triciadeer

Regular Visitor

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10 Messages

1 year ago

i am having the same problem today.

0

0

SpPJ20

Contributor

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149 Messages

1 year ago

I am having the same issue, I am aware of not receiving emails from gmail or yahoo users

4

0

triciadeer

Regular Visitor

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10 Messages

yes, i am getting some emails but not ones from gmail

1 year ago

0

user_66hxhl

2 Messages

I am having same issues.  Not receiving GMail sent emails to my Comcast account.

1 year ago

0

pbw56

Regular Visitor

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15 Messages

I am having same issue.  Started November 2023.

1 year ago

0

XfinityChristy

Official Employee

 • 

1.9K Messages

@pbw56 Thank you for reaching out here on our Xfinity Forums for support for your email. I hope you are doing well and had a great weekend. I would be happy to assistance with this email concern. Are you having issues with the online Xfinity email portal or using a third-party program or application such as Outlook or a native application on a mobile device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_eths3o

1 Message

1 year ago

Having trouble with email all day. Not receiving very important emails. No one from comcast has been able to help. I wish someone could just tell us what is going on and when problem will be resolved.

1

0

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_eths3o,

Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance with receiving e-mails. Are you having issues with the online Xfinity email portal or using a third-party program or application such as Outlook or a native application on a mobile device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityPaula

Official Employee

 • 

1.4K Messages

1 year ago

Hello @user_c01b8a Thank you for sharing the trouble you are having with receiving email from the different domain. I'm sorry that we are having this trouble. I would love to help out. A few things to check to start are your email filters and to make sure that the email safe list option is not enabled. Are you able to send out from the email address?

3

0

erika412

New Poster

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14 Messages

@XfinityPaula​  Where were you or your counterparts two days ago when this was actually happening? SMH

1 year ago

0

CCJessie1

Retired Employee

 • 

5.9K Messages

@erika412​ we apologize for the delayed response. If you are ever in need of immediate assistance with your comcast.net email or any questions you have, feel free to reach out to us via the of the contact methods found here: https://forums.xfinity.com/conversations/my-account/answered-how-to-contact-comcast/602da756c5375f08cde54dd6. Please let us know if you need any additional assistance. 

1 year ago

0

SpPJ20

Contributor

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149 Messages

I got all the emails the following morning. It was a Gmail to comcast issue, gmail to gmail worked fine. Maybe gmail is more stable?

1 year ago

0

rgianf

Visitor

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1 Message

1 year ago

Same , I have been having issues with my emails off and on for the last few weeks

3

0

pbw56

Regular Visitor

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15 Messages

Ditto.  No filters on account and not receiving email I normally receive.

1 year ago

0

XfinityChristy

Official Employee

 • 

1.9K Messages

@pbw56 Thank you for reaching out via our Xfinity Forums regarding your missing emails. I would be happy to troubleshoot this with you. Are you using an email client or are you logged into your email account at Xfinity.com? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAlex

Official Employee

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902 Messages

@pbw56 @rgianf 

Hey, I'm going to close this thread as it's kind of a generic topic/subject.  Could both of you please send me a DM with some details about the issues you're seeing?  Click on my name, and then there's a "three-dot" menu on the right side of the area.  Click in that and click "Send a Message".  We can take a look and see what might be going on.  Useful information includes your email address, and then the domains/emails of the messages you believe you're not receiving.

1 year ago

0

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