Email not syncing on my Samsung phone

Almost three days later and your team of engineers still has not resolved this issue. Why are we paying xfinity for a service that does not work?

Good evening @user_2w4p6e, we apologize for any inconvenience caused by this issue and understand your frustrations. Our engineering team is continuing to work on a permanent resolution as quickly as possible but in the meantime they have come up with some temporary solutions. 

You can use the comcast.net website or follow the steps below on your Samsung phone:

Please delete your email account on Android using the steps below:

1. Open your Email app. If you are having trouble finding it, swipe upward from your Home screen, then tap inside the search bar and type "Email."

2. If prompted, enter your login information. If this happens, you may stop here as the issue should be clear now. If you are not prompted for your password, continue.

3. Once you can view your Inbox, tap on the three horizontal lines in the upper left corner of the screen to open a menu.

4. Tap on the icon resembling a gear, located in the upper right corner of the menu.

5. The email accounts associated with your Email app will appear at the top of the Accounts list. Tap on the email account you wish to remove.

6. Tap "Remove," located in the upper right corner of the screen.

7. Tap "Remove" in the pop-up window to confirm that you want to remove the account.

8. Your customer may now recreate the email account using the normal methods.

How is this a temporary solution possible?

I have a Samsung S23+ and have Samsung email app running. I have two (2) comcast emails setup on that phone. Only 1 of the 2 emails are not syncing. This does not make sense. Logically both accounts should not sync, yet 1 is without any issues. 

Is anyone reading this who can resolve this issue!! We are in the year 2023 and cannot believe this can take 4 days to resolve. But wait, this happened back in August and again in November. Hello?  And by the way......why would I remove the email and set it up again when 1 of 2 are working?  This is obviously a Comcast issue - again.

@XfinityJeniece​ please give us an update on this issue.  It now has been 3 days and still no update from your company. 

@thumpermal, our engineers are still working hard to fix this across the board for everyone experiencing the issue. We do not have any updates or expected resolution time just yet. We appreciate your continued patience while we work to get this resolved as soon as possible. Our apologies for any inconvenience or frustration caused. As a temporary solution please continue to use our website.

@user_nr7lqq, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution. We appreciate your patience. 

Hello there @llshearm ! We are still working on a fix for this issue, but you can find our email server settings here : https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

One other thing to point out is that you can also access your email on our site here 
: https://connect.xfinity.com/appsuite while this situation gets ironed out. Thanks!

@user_u120hb, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible.

Thank you for reaching out to us @Brakechute! This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.

To delete you Xfinity Email account, please:

Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."

Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.

Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.

Tap on the gear icon (Settings) in the upper right corner.

Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.

Tap "Remove" located in the upper right corner.

Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.

The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.

If you’re prompted to Set up email, please:

Choose “Other”.

Type in your Xfinity Email address and password.

Follow the prompts to authenticate through Xfinity.

You can also find instructions on adding email accounts at Samsung.com.

Hey there, susanVL! To confirm, are you following the instructions outlined in our Official Solution, here, and still unable to set up your email at this time?

As stated above, I can't follow your instructions because I've already removed my email account from my phone and am trying to set it up again.  It is still giving me the "couldn't verify account" message.  Also, my email on my PC has not been able to send all day, as stated above.  Both issues still a problem now.

Thank you for the clarification. You mentioned having issues on your PC, were you using a third party app like Outlook or were you logging into your email via the XFINITY website? 

User RobM117 has been posting on this subject.  He suggested clearing the cache in the Samsung mail app.  I did that and was able to reset up my comcast email account on my Samsung S22.  Still not sure why my comcast account on my computer is not sending.  This has been broken all day and has been an intermittent problem for several weeks now.

And now my email account on my PC is working again.  Is this a traffic issue with Comcast during the day?  It seems to clear up in the evenings and go out around 10 in the morning...

Hey @JSanders3608,

Thank you for visiting our official Xfinity Community Forums support page. Thank you for sharing your experience with us regarding your third-party email. What troubleshooting steps have you tried to perform? Have you attempted to power cycle the modem by unplugging the device for 20-30 seconds and plug the device back in? Are you able to access your email successfully by visiting the online web portal versus using an application? Please let us know what steps you have performed so we may best assist. 

Thank you so much for sharing those details with us @JSanders3608! Have you attempted to delete/remove the email address from the Android App and add it back? That from time to time can sync everything back up and help work out any bugs. 

HI there @georgefuz!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are most certainly glad to hear from you and want to help in any way that we can.  Can you tell us what happens when you tryto access your email on your device?