Email from Gmail

user_33f1a4 thank you for using the Community Forums to reach out today. Have you already touched base with our Customer Security Assurance (CSA) team regarding this issue?

Last week no comcast mail was received by my iPhone mail client. I was told many had this issue and it was fixed in a day or 2. I assume that this is also a system wide failure at Comcast and will also be fixed by Monday. Mail is received at the Gmail Internet site.

Hi @ChasVA Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with Gmail?

Thanks for reaching out, user_5j9u53! Have you already checked your filters to make sure Gmail emails aren't blocked?

Yes, I checked my filters - there are no blocks and I'm not receiving Gmails.

@user_mxsjk4, are you still experiencing a problem at this time? 

Started at 5:43 EST….

I'm experiencing the same problem - Comcast is blocking any email coming from Gmail. Hopefully the block will be lifted soon.

I spent a total of 4 hours over 2 days on the phone with comcast because I was receiving no mail at my comcast email addresses. None of all the reps with whom I spoke knew it was a system wide issue until the last one. Most said it had to be an Apple problem or a Verizon (my ISP) problem. Finally, the last representative with whom I spoke escalated the issue and it was fix immediately! Hopefully, you are not an ER doc and your mail can wait. 

@Zanghia​ so typical of Comcast now Xfinity support for years and years. Sad that the left hand doesn't communicate with the right hand.

@TomFromNH Thanks for meeting us here about the trouble with your email. We are happy to help if you are still experiencing the blocked emails, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

@Jrazz6​ What do you mean upgraded to Level 2?

I was with Live Chat and they were only able to "resync" something.  Now my issue has ben escalated to Tier 2 support.  

However, there us even more "noise" on the Gmail help site:

https://support.google.com/mail/thread/6074078/my-friend-at-comcast-net-does-not-receive-my-gmail-but-does-receive-my-centurylink-emails-why?hl=en

 DM000001 :: Mail to Comcast is rejected and is returned with an error message containing the code DM000001. What does this mean?

This message has been rejected by the Comcast mail servers due to the sending domain's published DMARC policy. The sending domain has published a DMARC reject policy and this message has not passed either DKIM or SPF authentication for the domain. For more information on DMARC, visit DMARC.org.

This is what I’m getting too.

Good afternoon @CT6502, and happy Monday. Thank you for reaching out on our Community Forums with your email issues, rest assured you've reached the right team to help. Are you still receiving an error when sending emails from Gmail to comcast? How long has this issue been happening? Are you using a third party client server such as Outlook?

@user_03kgzk Thank you for reaching out on the Xfinity Community Forums. We are sorry to hear you are having email issues.  Are you still seeing an issue with Gmail?

well, it looks like comcast is playing games again. i tried the online help... useless but i think it did point in the right direction. a LONG time ago i had gmail listed as my personal email address... always hated that. so i changed it to a disposable email that i have. when i was going thru the help(?) process this address kept showing up. so i changed it back to my gmail addy. working now. there should also be some way to "white list" the offending email addy.

Thanks for sharing this. Hope it gets fixed soon. Already had three people contact me asking what is going on. Not cool. Do I contact comcast or hope they fix it soon?

Hey @Kathysp,

Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience with us. I reviewed a few things and am not showing any known issue with the Xfinity Email service or features. Are you still experincing sending an email to an Xfinity user? Please let us know at your next available convenience. 

I also confirm that email from gmail is being received in comcast account.  Thank you for working with support to get it fixed in a timely manner.