Cannot Reset Password
My wife tried to access her email this afternoon and was directed to reset her password. She was directed to a screen that only says:
"Need help resetting your password?
You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help, give us a call at 1-800-XFINITY."
Going through that password web page, she was directed back to the above, with no way to reset her password. I tried going through the online assistant, which is useless. Calling the xfinity phone number I was unable to get the system to recognize the problem and could not get through to a live person.
So, she has no access to her email and no way to resey the password to get access. HELP.