jiminnm's profile

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Tuesday, November 21st, 2023 12:09 AM

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Cannot Reset Password

My wife tried to access her email this afternoon and was directed to reset her password.  She was directed to a screen that only says:

"Need help resetting your password?

You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help, give us a call at 1-800-XFINITY."

Going through that password web page, she was directed back to the above, with no way to reset her password.  I tried going through the online assistant, which is useless.  Calling the xfinity phone number I was unable to get the system to recognize the problem and could not get through to a live person.

So, she has no access to her email and no way to resey the password to get access.  HELP.

This conversation has been merged. Please refer the main conversation:

Xfinity Password Guidance for Account and Information Security

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