Colorado_Cool's profile

Visitor

 • 

6 Messages

Friday, March 22nd, 2024 3:37 PM

cannot access my Xfinity (Comcast.com) email

I can no longer access my Xfinity (Comcast.com) email from my Windows computer or from any of my other devices, using either Outlook or Thunderbird email apps. Both mail apps have been working with my Comcast email just fine for years, but all of them quit working early this week. The error message I get is: "Can't find IMAP server"

Official Employee

 • 

1.1K Messages

4 months ago

@Colorado_Cool Good morning! Thank you for reaching out to our Community Forums Team for assistance. I would be delighted to assist you with your email. I know it can be frustrating when your services are working properly. Have you had a chance to check your settings? 

 

 

https://www.xfinity.com/support/articles/pop-imap-microsoft-outlook

Visitor

 • 

6 Messages

XfinityKassie:

Yes, I have checked the email setup many times, it remains as it always has been:

Incoming Mail Server Name: imap.comcast.net
Incoming Mail Server Port Number: 993 with STARTTLS.
Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number: 587 (SMTP)

When I try to access my Xfinity email from either of my mail apps on any of my devices, I always get the error message:

"Unable to locate IMAP server"

 

Official Employee

 • 

793 Messages

Thanks for letting us know. Please follow these directions

Select File and then Account Settings.
Select your Comcast.net email account and then click Change....
Microsoft Outlook Account Settings screen.

Confirm that the account type is POP and then click More Settings.
Change Account screen in Microsoft Outlook.

Click the Advanced tab and check the Leave a copy of messages on the server checkbox. Then, click OK.
Microsoft Outlook Internet E-Mail Settings screen, Advanced tab.
Back to Top
Switch from POP to IMAP
Select File and then Add Accounts.
In the Add Account window, enter your Comcast.net email address and password. Then, click Next.
Add Account screen in Microsoft Outlook.

By default, the account will be configured via IMAP. Click Finish.
Microsoft Outlook Add Account screen confirms account setup.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

Tried this, but I have the 2019 offline edition of Outlook, and the current setup of the Comcast email is IMAP, and it would not let me switch the account from IMAP to POP.  If I try to set up the account as IMAP manually, I still get the same result - after entering password and "Connect", the dialog stops with error  "Can't find IMAP server".  The server settings in Outlook are as they have always been:

Incoming Mail Server Name: imap.comcast.net
Incoming Mail Server Port Number: 993 with STARTTLS.
Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number: 587 (SMTP)

I even tried creating a whole new email account using the Thunderbird app on my other desktop machine - entered my login & password, and it found the config information a database somewhere and applied it and tried to connect but errored out with "Cannot locate the mail server".

I even tried opening a command window and pinging "imap.comcast.net" and "smtp.comcast.net" - both timed out after 4 attempts.   

Could my Xfinity email have been locked out for some reason?  I can still access it by logging in to the Xfinity website, but would like to be able to have it available on my email apps.

Thanks! 

Official Employee

 • 

363 Messages

Thanks for getting those settings over to us. If you can access the email through the XFINITY account, your email should be fine, but we can always double check on our end to make sure. Have you tried deleting the email account from Outlook and setting it back up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

@XfinityRaf​ Yes, and I got the same result.  Just to make sure that there was not an issue with my computers, ISP or router, I grabed my Samsung tablet and went to a restaurant that I knew has guest WiFi.  The Thunderbird email app on the tablet, which has worked with my Comcast email for years, was not able to access my Comcast email, either at the restaurant or at home. 

In addition, as you suggested I also tried using my other desktop Windows machine at home to create a new email account in Outlook, but it could not do so either.  At the last step of creating the account I got the same old error message "Cannot locate email server".

Visitor

 • 

2 Messages

4 months ago

good luck getting any actual help none of my emails I have had since Comcast was new connect over IMAP

1 Message

23 days ago

Why can't I get my comcast email anymore??? Please quit making this so difficult!!!

Official Employee

 • 

2.1K Messages

I am sorry to hear of the email troubles @user_5ll8zs May I ask the nature of the issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

13 days ago

I have 5 email Comcast accounts.  4 work perfectly and one does not.   I am unable to access one account for any Apple device. Why?

Official Employee

 • 

716 Messages

@kats_578  Are you receiving any error messages or codes?

  

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

6 days ago

I am having similar issues.  Email was working fine up until yesterday.  Suddenly no access to new email on Thunderbird,  or on my ipad mail app, or on my android mail app.  Something about Blacklisted ip.  Was on chat, then on the phone with them for hours.  I'm thinking they just have no idea what their problem is.  

Official Employee

 • 

1.3K Messages

@musical2 Thank you for reaching out via our Xfinity Community Forums. Please reach out to our Security Assurance team at 888-565-4329 for assistance with the Blacklisted message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

5 days ago

I'm having a similar experience.  My email is fine but my mother's is not (I have 5 as well).  It will not let her on facebook until she authenticates.   Can't seem to get to customer service through their stupid system regardless of how much i ask for customer service.  So frustrating.    

Official Employee

 • 

1.3K Messages

Hello there @user_e1rihf thank you so much for using our Forums to contact us. You came to the right place for help and it is our pleasure to help your mom with her email if she is still having issues. Please let us know! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

5 days ago

I have Samsung email and Comcast made me change my password at the end of June. I was unable to change the pass word on the Samsung email. Whenever I clicked on the password field it would open up an Xfinity page telling me to log in but there was no where to log in. All you could do was click on Terms link or Privacy Policy link. I tried going directly to settings and changing the password. It would then tell me there was no POP/IMAP service on the account and check my accounts settings. Allow 3rd party email was checked when I logged into my Comcast account on the web.

How did I get it working?

1. Delete email account.

2. Start setting up a new account. 

3. When it got to username/password if I typed in the username it would again take me to that Xfinity page where I could do nothing but click policy links. So I entered the password FIRST then went back and entered the username. 

4. Voila! Works perfectly now.

New Poster

 • 

8 Messages

4 days ago

This just happened today with my second comcast.net email account.    Logged in and no access to my emails in that account.   Where are my emails for this account.   No warning!   Nothing.   Disabled and no access.   

At least move them to my primary email in a separate Folder so that I have access to these emails.

Please help me recover these emails.

(edited)

Official Employee

 • 

1.2K Messages

Hello, @evak47 our team will always do all we can to help. It can be challenging or impossible to get deleted emails back if you're using a 3rd party email client for multiple reasons. To make sure we understand your experience are you able to confirm if you can log into www.Xfinity.com? This will tell us if your email address is active. Also are you using our webmail or an email client such as Apple Mail, Outlook, Thunderbird? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

4 days ago

This just happened to me this am. Last email that came in went to junk @ 3:25 am EST. Then when I checked mail @ 6oo am EST it asks for PW. I've been going round and round. Can't get my email at the xfinity online either - not there. We have multiple emails and mine is the only one affected. I'm using Apple products. All worked fine before today. Something was definitely changed on their end.

Official Employee

 • 

1K Messages

Hey @user_3gzsm6, Thank you for visiting our official Xfinity Forums Community support page. Are you experiencing issues signing in to the Xfinity Email web portal to view emails? This would be the first step we take in troubleshooting to determine if there are any issues such as sign in and password issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

3 days ago

Help!!! I cannot access my comcast email from my laptop or phone (both apple). This has been going on for 4 days. I go to the web based xfinity email login and click each link that says it will take me to my email box but none of them work. It’s a continuous loop and so frustrating! 

Official Employee

 • 

1K Messages

Hi there, @user_wmrhyk I'm very sorry for the trouble you are having trying to log into your Comcast email, I understand how frustrating that can be. Since it's been a few days since you posted, are you still having trouble logging into your Comcast email?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here