Xfinity rewards not working

@XfinityDemitrius​ I’m trying to redeem the free movie for pride month and it won’t show up on the app or the website. 

Thanks for reaching out. We’re aware some customers are having an issue activating their Peacock Premium plan. We are actively working with Peacock and their technology partners to resolve the issue as quickly as possible. Thank you for your patience. 

Not fast enough....4 days since this post!

Hello @brpete we would love to review this further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@Indigo41 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Xfinity Rewards, and bringing your obstacles to our attention. We have been working diligently to resolve the issue. With this instance, not all of our customers have experienced this issue; so having our customers that are experiencing this report the issue has been helpful. So that I may access your account services, can you please DM your name, and service address? 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Hi there! We are sorry to hear you are having issues with your online account. Have you already tried clearing your cache and cookies? 

Yes, I've done all of that, more than once.  Tried different browsers too and the app.  I've been on the phone with Xfinity 3 times for almost 3 hours without any resolution.  Your IT department needs to fix this issue.

@user_b769c4, It sounds like there may be more than one thing happening here, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@englishteechur We’re aware some customers are having an issue with Rewards. Is there a particular reward you are trying to activate? 

The Peacock Premium at no extra cost

Thanks for sharing! We'd be happy to take a look. Could you please send our team a private message with your name and service address? 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_157e15, Please send us a DM, so we can take a closer look. Send your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

*UPDATE: posting a comment loaded the DM option.

I do not have the Direct Message icon in the top right of the screen to send a DM, but I'm having the same rewards loading issue. Tried all the suggestions given about cache, different browser, different device etc.  

Mine has been working and I have claimed free and $1 movies, and free ticket from Fantango.

I did nothing different,  so I still claim the problem is with Xfinity. 

Hey there, @user_aps0mj, thanks for reaching out through Xfinity Forums regarding this ongoing issue with the site. We would be happy to help with troubleshooting your account to ensure you are able to get logged in! 

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.