Xfinity new customer $30 off/per month internet

My fiance and I just moved to Tally and became new Xfinity customers. When we signed up, it stated we could get $30 off/per month from our internet bill and a visa gift card if we also switched to Xfinity Mobile. Since we weren't able to signup for mobile on that day (needed to be verified Xfinity customers with our xFi gateway setup first I believe) are we still able to qualify for this deal if we switch our two mobile services over to Xfinity Mobile?

Responses

CCSean1

New Problem Solver

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318 Messages

3 years ago

Hello @ustropics, thank you for taking the time to reach out to us on the forums I hope you are doing well. I can certainly understand wanting to get the deal you were offered as well as the gift card and I would be more than happy to look over your account and see if we can make this happen for you today!

Can you send us a direct message with your first and last name and address to get started?

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user_f69a59

Visitor

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1 Message

I also signed up for this deal on Monday through a xfinity rep on chat. I documented the chat and once I activated my xfinity mobile (which I did yesterday) I would get an email saying I would get $30/month off my internet bill and $100 visa gift card. Never got the email yet either and don't see the promotion anywhere. I called this morning and the rep said that he is confident I will get this promotion and perhaps its delayed so wondering if anyone has actually gotten it since there's no paper trail of it anywhere except this forum.

I've been a customer since 1987 so appreciate xfinity's help with the matter. Thank you!

3 years ago

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XfinityJaxie

Official Employee

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292 Messages

Hello, @user_f69a59, thank you so much for letting us know you are also experiencing this. It would be our pleasure to confirm what the chat rep had spoken with you about regarding the promotion! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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ustropics

Visitor

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3 Messages

3 years ago

@XfinitySean Thanks for the quick reply! I just DMed Xfinity Support if that is the correct account to DM.

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user_d48fa7

Visitor

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1 Message

3 years ago

I also had this deal when I signed up, but it is not reflected on my bill and when I call customer service, they don’t acknowledge that the deal every existed. Can you resolve that?

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CCHeather

Problem Solver

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1.1K Messages

@user_d48fa7 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

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user_3378fc

Visitor

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1 Message

3 years ago

Yep. The same is happening to me. I got both the 50$ promo for 600mbs download AND the 30$ off internet per month for signing on to xfinity mobile as well. But none of these deals are being honored nor has my gift card shown up within the month... Starting to feel like I've been scammed. Not a great experience... Been with them for four year but I'm honestly thinking of leaving their company now. PLEASE help me resolve this.

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CCTimothyA

Problem Solver

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785 Messages

@user_3378fc I am sorry to hear about the frustration this has caused. We will be more than happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

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user_467e6e

Visitor

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1 Message

@user_3378fc I also signed up for this promotion back in January and I don't see $30 off my internet bill the previous statements. I signed up for xfinity mobile to get the discount but it is not showing up. Seems like fraudulent advertising.

3 years ago

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CCZachary1

Problem Solver

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672 Messages

@user_467e6e Thank you for reaching out and for bringing this to our attention. I would like to take a look at your account and see why the discount was not added.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

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user_68a49c

Visitor

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2 Messages

3 years ago

Hello,

I had a salesperson call me and offer me the same deal. I told him I needed to get my phone unlocked and to call me back and he hasn't. Is there any documentation of this happening or can I still get this deal? Thank you.

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user_25decd

Visitor

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3 Messages

3 years ago

Hello,

I had the same problem with Xfinity. I bought a new house so I shopped around an internet service for my new house and then I saw Xfinity had the promotion - save $30/mo with Xfinity Mobile for the internet Superfast $50/mo for 12 months - includes $10/mo automatic payments and paperless billing discount. I contacted an Xfinity assistant online on Jan 7 and he helped me order Xfinity internet and Xfinity mobile as well. He confirmed with me that I can get $30 off my next bill ( $64 - $30 = $34 with $14 rental modem), meaning that I only pay $34/mo. But I haven't received this discount until now Mar 8.

1 - Feb 6: I received the bill of $64( without $30 off)

2 - Feb 7: I called customer services. The rep said he will help me adjust the bill and asked me to wait for 7-10 days

3 - Feb 14: I called customer services to ask about my case's status. The rep said she did not see any ticket case in my account. Then she opened a ticket for me to adjust my bill( $30 off) and asked me to wait for 7-10 days

4 - Feb 21: I called customer services to check about my ticket's status. The rep asked me to go to the store because she did not see any updates.

5 - Feb 22: I went to an Xfinity store and showed them the screenshot of the promotion and the conversation chat between me and the assistant online. A rep confirmed with me that he knew this discount and updated my Xfinity account to request the adjustment ($30 off) and he asked me to wait 5-7 days. I told him that my bill due day is Feb 25. He advised me to pay $34 only because $30 will be adjusted.

6 - Feb 25: I called customer services about my ticket and the rep promised will assign my ticket to someone.

7 - Mar 1: I called customer services again because of no updating

8 - Mar 5: My bill is $30 (previous balance) + $10 late fee + $74 internet bill = $114 . I was shocked and did not know what is going on.

9 - Mar 6: I went to the Xfinity store and met the guy who helped me before. He opened a new ticket for me again and promised he will keep his eye on this issue and asked me to wait again.

10 - Mar 8: today my bill is still $104 ( Xfinity credit $10 late bill only). I went to the store again. They said that WHAT THE ASSISTANT ONLINE SAID WAS THE WRONG THING. Xfinity did not give a $30 discount. They only can help me get $20 off instead of $30 off and asked me to wait for a few days to see the adjustment.

I really do not know what is wrong with Xfinity nowadays. There are a lot of people getting the same problems as me. Please... Xfinity, I am really tired and disappointed with the Xfinity customer services and the Xfinity assistant online said the wrong thing to me. I just want to know when my case is done.

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XfinityJeniece

Official Employee

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3K Messages

Hey there, thanks for reaching out through Xfinity Forums! I apologize for the ongoing issues you have had with your billing details. We would be happy to help you with ensuring that the credits were issued. I can understand how these ongoing issues would be frustrating. You have reached the right place!

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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Again

Expert

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31.4K Messages

@user_25decd

Are you sure the rep wasn't referring to the Affordable Connectivity Program? If you qualify that program pays $30 of your bill. It sounds as though that is what is being referred to with the $30 discount.

You can find information about this here and here.

Also, was your modem at $14 a month included in your package, or is that a separate charge? When you were given the contract to look over, did you read it before agreeing to it?

And just an FYI, always pay your bill in full by your due date. It is always easier to have the late fee removed and a refund or credit given.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

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user_25decd

Visitor

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3 Messages

Thank you for your reply.

1 - At the beginning Jan 7, the Xfinity assistant online did not tell me about ACP and the promotion on Xfinity.com did not mention about this. The motion said that I can get $30 off if I activate a Xfinity mobile line.

2 - I did not concern about $14 rental modem in my previous pot. What I concerned is Xfinity assistant online said the wrong thing and Xfinity customer service did not help me to get the discount $30.

3 - The rep at Xfinity store advised me to pay $34 first and $30 discount can be adjusted.

I only did what Xfinity rep advised to do:

- called Xfinity customer service

- waited for the adjustment

- went to the store to show my proof. I wish on this forum I can share the screenshots of the promotion. You can see it clearly. It did not mention about ACP.

How can I share it to you Again? I want to share here, so everyone can see this situation.

Thank you very much.

3 years ago

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Again

Expert

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31.4K Messages

@user_25decd I'm not an employee, just a customer like yourself. You need to share that information with @XfinityJeniece as she requested. I was just asking as a clarification, which you gave.

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

[Permission from and credit given to BruceW]

[edited]

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

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user_dc300b

Visitor

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1 Message

@user_25decd Hi, we are having a similar problem and have been going back and forth with Xfinity for months. Can you share a screenshot of that promotion if I give you my email address?

3 years ago

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user_e6e108

Visitor

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1 Message

3 years ago

I have Qualified for the ACP $30 dollars off but I can not get through to find out or what I am suppose to do to let Xfinity know I have qualified Any suggestions please!!.

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CCKyla

Problem Solver

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411 Messages

Can you please reach out privately so I can look into this for you? -Kyla

I no longer work for Comcast.

3 years ago

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user_def7e8

Visitor

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3 Messages

3 years ago

Has anyone ever gotten the $30 discount on their internet for signing up for mobile? Lot's of complaints, but the reps aren't acknowledging the promo, just telling customers to contact support individually.

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