Xfinity customer service number

When is my internet coming back up it has been out all day will I get a prorated bill because of this inconvenience?

Hi there, user_gwms9s! Thanks for reaching out about your service. I understand that it tough to get through and appreciate your patience while we continue to make repairs. As soon as we have an expected resolution timeframe, we will update our Status Page online at xfinity.com/support/status and our awesome Xfinity App. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well.

Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit this link and sign in. There are just a couple of questions to answer and the credit is applied right away.