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user_5nbx79
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4 Messages

Monday, November 25th, 2024 6:20 AM

Xfinity customer service number

Is [Edited: Incorrect Number] a real Xfinity customer service? Or 800-934-6489

a correct number?

Question

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Updated 

2 days ago

 • Edited

10.8K

4

XfinityBillie

Official Employee

 • 

3.2K Messages

4 months ago

@user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. Can you tell us a little about why you are reaching out today?

2

user_gwms9s

1 Message

When is my internet coming back up it has been out all day will I get a prorated bill because of this inconvenience?

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4 months ago

0

XfinityRay

Official Employee

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2.7K Messages

Hi there, user_gwms9s! Thanks for reaching out about your service. I understand that it tough to get through and appreciate your patience while we continue to make repairs. As soon as we have an expected resolution timeframe, we will update our Status Page online at xfinity.com/support/status and our awesome Xfinity App. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well.

Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit this link and sign in. There are just a couple of questions to answer and the credit is applied right away. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_v4i83u

5 Messages

1 month ago

just talked to a customer service agent. if you want a real live person, as soon as you get connected into the automated service, press 12.  according to the agent I talked to that should get you to a live agent immediately.

1

0

Again

Expert

 • 

31.4K Messages

@user_v4i83u​ 

just talked to a customer service agent. if you want a real live person, as soon as you get connected into the automated service, press 12.  according to the agent I talked to that should get you to a live agent immediately.

Did you try that before posting about it?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

0

user_bwpc3w

1 Message

22 days ago

You can Finally get a live agent but you way of getting on is a pain [Edited: "Language"]. i finally gave up on chat. i hope you read the chat conversation. i was very close to cancelling both accounts i have with you.

i

(edited)

2

0

user_228gk6

1 Message

Live agent I need to talk to a live person they sent wrong equipment 

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14 days ago

0

XfinityDilary

Official Employee

 • 

2K Messages

 

user_228gk6 Thanks for reaching out through our Community Forums for assistance with your equipment. We can help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

0

user_y4rf03

1 Message

2 days ago

Why do you have the customer service number and you can't speak to anyone take the njmber down. [Edited: "All Caps"]

(edited)

1

0

XfinityDena

Official Employee

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3K Messages

@user_y4rf03 I am sorry you are having issues reaching out and speaking with us. How may we assist you? If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

0

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