Xfinity customer service number

When is my internet coming back up it has been out all day will I get a prorated bill because of this inconvenience?

Hi there, user_gwms9s! Thanks for reaching out about your service. I understand that it tough to get through and appreciate your patience while we continue to make repairs. As soon as we have an expected resolution timeframe, we will update our Status Page online at xfinity.com/support/status and our awesome Xfinity App. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well.

Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit this link and sign in. There are just a couple of questions to answer and the credit is applied right away. 

@XfinityBillie​ the problem with automated is that the wrong word sends you into a serious commonly asked questions 

how do I speak to a LIVE technical person 

very frustrating 

I can never reach customer service Internet is always out. It’s been out now for six hours. I am too done. How come you can never talk to anyone.

@user_v4i83u​ 

just talked to a customer service agent. if you want a real live person, as soon as you get connected into the automated service, press 12.  according to the agent I talked to that should get you to a live agent immediately.

Did you try that before posting about it?

@user_v4i83u​ do you press 12 just curious. 

How do you press 12? As soon as you hit the 1 it’s onto 1

Live agent I need to talk to a live person they sent wrong equipment 

@user_y4rf03 I am sorry you are having issues reaching out and speaking with us. How may we assist you? If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. 

Hello user_foexgq there are several options you can use to get in touch with our amazing Comcast/Xfinity Service Professionals: 

By Phone: 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278). Our amazing Xfinity Assistant can handle basic billing information inquiries, payments, and troubleshooting. 

We have chat agents available via xfinity.com to help with almost any need.

Our Social Platforms: You've discovered us here via our Xfinity Residential Forums, but we are also available via Facebook and X @XfinitySupport,  and we have a great following via our r/Comcast_Xfinity SubReddit

Greetings @user_nsgt4h thanks for reaching out to Xfinity Forums. I can definitely understand your frustration, I would probably feel the same.

The return payment fee does not only happen with reoccurring payments. This can actually happen with any payments made to Xfinity that fails. When a payment fails, the balance is returned to the account and the bank charges Xfinity for the reversal of the payment.

Customers can always view your payments and payment settings through the Xfinity App.

Hope this clears up any confusion about returned payment fees.

@user_eade79

Thank you for reaching out. Do you by chance have our Flex or Xumo streaming services? 

Per lowering your speeds you can lower your tier, but that would be a repackage which you may not want to do. We do have seasonal convenience plans that you can check out with the link: https://comcastseasonal.com/ Xfinity's Seasonal Convenience Plan allows you to temporarily pause your Xfinity services (TV, Internet, Voice) while you're away, at a reduced rate. This plan is suitable for customers who will be away for an extended period (typically 60-270 days). You can manage and enroll in the plan through the Xfinity website. 

Good afternoon @user_fi4eom. If you could send our team a direct message with your full name and full address, we can check to see what happened with your bill. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Greetings, @user_90ckx5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_5g3axx I'm sorry to hear you're having an issue with logging into your account and your address. 
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Hello @user_ct7mx5. Thank you for reaching out on our Community Forum. I am sorry that you are having trouble with that automated phone system. Please create a public post in our Community forum, and that will generate a ticket where we can assist you further.