The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are primarily here to help with things that other users (customers) may not be able to help with.
Although our users and Official Employees work very hard to answer questions in a timely fashion, forum employee supportis not real-time.Employee response time varies by staffing and workloads. We ask, please don't send private messages directly to any user including employees, moderators or Experts asking for help. We will not be able to provide assistance in this manner.Rather, ask for help in the proper public forum.
When posting please let us know what your exact problem is and what you would like for a solution.
We understand that you may be frustrated, and we want to help.Clear and concise information is imperative to getting a solution as quickly as possible. If we need to ask for clarification, it can increase the time it takes to resolve your issue.
Threats, name-calling, and abusive behavior is unhelpful and contrary to the forum guidelines. Remember, your written words are read by real people, all deserving of respectful communication. Before you press "post" ask yourself, "Would I be okay with this if someone else had written it?"
If you need immediate assistance you can always contact us directly the following ways: