Visitor
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1 Message
XB10 Availability
Dear Board -
I have spoken now to about 20 different people (online, on the phone, technicians in the home, people in the store) in Xfinity to ask a relatively simple question. I have X-class internet, and am in Rockville - where the XB10 was announced to be rolled out. Here are the answers I get - including after having a sub-contracted technician come out to install an XB10 and having been sent an upgrade for home installation which turned out to be a second XB8. This is now an ongoing saga of over two months while being told in the App to upgrade and being bombarded by advertisements about the infamos XB10.
The XB10 is only in Alexandria and the Beltway
The XB10 is not available anywhere
Your account will get an XB10 but just not yet
You have the XB10 in the system
Your XB10 request is in the system
The question: When will the XB10 be available for Rockville, MD and for what kinds of accounts?
EG
Expert
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110.7K Messages
30 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.2K Messages
30 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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ScottTP1
Visitor
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2 Messages
11 days ago
I too have a need for the new XB10 router and my address is [Edit: Personal Information] and I have maxed out 1.2 gigabit service and I am not necessarily looking for the X2 service if its not ready yet in my area but I wanted the router if it was possible to have it with the X2 Service rolled out in my area.
(edited)
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