Hi there, @user_wgd8ia! Thanks for reaching out to us here on the Community Forum! We can help with just about any issue you have right here, and would be more than happy to if you would like to work with us! If you prefer to call in, the number is :
capayer, We would be happy to assist you here at Xfinity Support.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_456323 Our team can discuss billing with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_wvm6tu What sort of cable issues are you having? We will attempt to resolve your issue remotely and in this public space before we jump right into setting up a technician appointment. Please provide us with some additional context and details about the cable issues you're experiencing.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have NEVER seen such [Edited: "Language"] and rude customer service as that stupid computer [Edited: "Language"] you have answering the phone! Since you are not paying a service representative to do the job correctly I assume that your prices will be coming down sharply as she is a total mess! [Edited: "Inflammatory"]. but they are a prize compared ton the utter [Edited: "Language"] that you have created with your online [Edited: "Language"] and phone [Edited: "Language"] that DOES NOT WORK!! When I want to speak with an agent, I want to speak with an agent. Now I just want to speak with your CEO and tell him what a [Edited: "Language"] show he is running!! All I wanted to do was to pay my bill, and set up some sort of an arrangement, but no... I got little messages saying this site isnt working right now. After the [Edited: "Language"] I have been through I can tell you. I want you to pay me!!! This was [Edited: "Language"]!!!
@user_0y16bj I’m sorry to hear about your current experience and all the frustration it caused you. Rude behavior is not tolerated here, and I can also report that conversation for you.
I am happy to help you with reviewing payment arrangements for your account and taking down your feedback.
If you're not familiar with our Xfinity App it has a space where you can always share as much feedback as you like.
Can you please direct message me your first and last name along with your full service address so that I can assist Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1K Messages
1 month ago
Hi there, @user_wgd8ia! Thanks for reaching out to us here on the Community Forum! We can help with just about any issue you have right here, and would be more than happy to if you would like to work with us! If you prefer to call in, the number is :
1-800-COMCAST (1-800-266-2278)
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user_wvm6tu
1 Message
1 month ago
I need to have a tech come out to help with cable issues
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