What is Xfinity’s customer service number to speak to a live person

I need help with changing my payment method

@capa1, We would be happy to assist you here at Xfinity Support. 

@XfinityFrank​ I  want to speak to an agent in billing

@user_456323 Our team can discuss billing with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

@capa1 I million times tried to talk to live agent, I couldn't pass to Automated system.
What a shame for Giant Corporation. 

@user_wvm6tu What sort of cable issues are you having? We will attempt to resolve your issue remotely and in this public space before we jump right into setting up a technician appointment. Please provide us with some additional context and details about the cable issues you're experiencing. 

I have NEVER seen such [Edited: "Language"] and rude customer service as that stupid computer [Edited: "Language"] you have answering the phone!  Since you are not paying a service representative to do the job correctly I assume that your prices will be coming down sharply as she is a total mess! [Edited: "Inflammatory"]. but they are a prize compared ton the utter [Edited: "Language"]
that you have created with your online [Edited: "Language"] and phone [Edited: "Language"] that DOES NOT WORK!!  When I want to speak with an agent,  I want to speak with an agent.  Now I just want to speak with your CEO and tell him what a [Edited: "Language"] show he is running!!  All I wanted to do was to pay my bill, and set up some sort of an arrangement, but no... I got little messages saying this site isnt working right now.  After the [Edited: "Language"] I have been through I can tell you.  I want you to pay me!!! This was [Edited: "Language"]!!!

@user_0y16bj I’m sorry to hear about your current experience and all the frustration it caused you. Rude behavior is not tolerated here, and I can also report that conversation for you.  

I am happy to help you with reviewing payment arrangements for your account and taking down your feedback. 

If you're not familiar with our Xfinity App it has a space where you can always share as much feedback as you like. 

Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

this really [Edited: "Language"] that you cant talk to someone  in person

Name: <Edited: "Personal Information">

Address :<Edited: "Personal Information">

Auestion:  What is the ost of my telephone service per month?

I would like to talk to a live person if 

@user_cl6bt0​ I feel the same way. Xfinity/comcast has been overcharging me for months but I’m never able to talk to a live person here in America. It’s either Egypt or another country. Do not use auto pay they have taken $100’s of dollars from my account 

This is not the feeling we want for anyone, user_st6pil. Our Digital Care Team is here to assist, and we'd appreciate the opportunity to help in every way we can. Let's take a closer look at your bill together and work towards a resolutoin. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to help. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I need a technician to come to my home, all of my tv’s are having issues on a daily basis 

Thank you for reaching out to us @user_fe2739! Here on the forums, you are connected to Comcast’s Digital and Social Media Care team. We’d love to assist you! Could you please create your own post detailing your concern?

I had the same problem spent an hour trying to get to a live agent, with no luck, xfinity need to redo their website to be more user friendly, and if you do get thru have people you can understand, and talk slow, they lots of their people that is old and some hard of hearing, and not computer knowledgeable,  my too cents. 

@user_yyzj4y​  Would like to highlight that this user "...spent an hour trying to get to a live agent, with no luck".

Xfinity will be losing my business due to their inability to provide a simple "live person" capability...let alone a phone number....or a form to submit...or anything other than this extremely useless "Assistant" with zero depth.  It seems they've decided to configure the Xfinity Assistant to run you in circles with only 3 options (that rarely - if ever - fit what your issue is (because lets be honest, we're all here because there weren't enough options that didn't send you into a circle that brought you back to the start of the "Assistant's" (for lack of a better word) logic loop).

I don't know if this is a really poor customer retention tactic or a "we can't afford to hire call center technicians, so we leaned heavily on a resource that is ill-equipped to replace call center techs or even help our customers". Either way, the logic isn't there.  This situation actually helped me make the decision to leave Xfinity (was on the fence this morning and thought maybe customer service could change my mind, but seeing as they don't have that....my mind is made up lol). I will be moving to a new provider who has ZERO data caps and WAY BETTER pricing ASAP. 

@user_4hgjkm Thank you for sharing your concerns on your recent experience when trying to contact our team over the phone. I'm sorry to hear you were not successful in reaching anyone, and decided to move to a new provider. Our Community would be more than happy help you with any concern you have. Please create your own post, and provide a summary of your service needs, so the Community can have an understanding of your concerns. 

Hello @user_42ld8e, To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received

@user_yczpeq Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are experiencing an issue with YouTube. Can you please provide us a little more detail regarding the issue? How are you accessing YouTube, are there any error messages? What type of troubleshooting have you already tried, such as using the Xfinity app to troubleshoot and send signals to your equipment? The more information you can provide, the better we will be able to assist you. 

@user_de883e I appreciate you making us aware of the cable and internet service issues you're experiencing. I would be more than happy to review your account to see what we need to do to get the cable wire from outside your home replaced.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

No, I'm still having issues. Why dont you please call me or email like I mentioned before at [Edited: "Personal Information"].  Didn't you read the beginning of my email I said to send to the account I listed?

I guess the best time for you to call me would be about 2-4 pm tomorrow because I have doc appts otherwise anytime Thurs or Friday.

Regards

Mike

@user_de883e First and foremost, I want to express our gratitude and appreciation for you taking the time to reach out and update us on your experience with service. We absolutely want to resolve your service related concerns as quickly as possible and permanently at that. Because you have reached out via Community Forums, you are connected with our Digital Care social media team, and we work using digital platforms to connect with customers. We can get a private interaction going through the use of a direct message. If you could send one over to me with your full name and complete service address we can dive into your account together. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Howdy user_jf26hm Setting up autopay is very easy, here are those steps

user_f3geqv thank you for taking the time to reach out today and using the Community Forums. I understand you are having an issue with your email that we can definitely help resolve. Can you elaborate on what you are referring to when mentioning that the email is dropping?

I need to talk to a representative

I need to talk to a representative

@user_82i2zr We can help. To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.