Frequent Visitor
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28 Messages
Storm ready wifi
Hello, how and when storm ready wifi will be available for my account and does it cost extra?
Frequent Visitor
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28 Messages
Hello, how and when storm ready wifi will be available for my account and does it cost extra?
CCStephanieK
Problem Solver
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909 Messages
1 year ago
Hello, and thank you for reaching out about our exciting Storm Ready Wi-Fi.
Storm-Ready WiFi is currently available to select Xfinity Rewards Diamond customers as part of an early access preview. National availability coming July 2023.
EPON Fiber-to-the-Unit customers are excluded. For more information, please visit here.
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bobby963
New Poster
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5 Messages
1 year ago
I received my storm ready wifi device. Cannot activate per instructions. Called customer service, they cannot, advised to have retail store scan device into network They could not either. Is this device ready yet?
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UnfairCompetition
Regular Visitor
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4 Messages
1 year ago
Hello, I am in the same boat as the others on this thread. I received the storm-ready wifi device as part of the early access period for diamond reward members. However, I have been unsuccessful with activating the device. I would be grateful for any assistance.
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Lionking20
New Poster
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7 Messages
1 year ago
I am having issues too. When device is ON, near by devices can’t get internet and also xfinity app shows that storm wifi needs attention.
troubleshooting fails to connect to device
i can’t even reset or remove from account to try again
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user_4052db
Visitor
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2 Messages
1 year ago
I contacted Xfinity to order storm ready WiFi. They did not knew what it was. After a lot of chats and phone discussions I was getting different answers from different reps. Eventually one rep told me it’s not available to me, even though I qualify.
So far no luck in ordering and still
waiting to know when I can order one.
it seems they did lot of marketing about this but are not ready to roll out to everyone
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user_300aeb
Visitor
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6 Messages
1 year ago
Good day! I successfully added the Storm-Ready WiFi to my network and the initial testing was good. However, Xfinity, sent an engineer to my home the next day to upgrade my main Modem. The engineer did NOT remove the Storm-Ready WiFi from my account before doing the upgrade, as the instructions indicate is the process. Now my Storm-Ready device will not allow LTE or the Backup Battery to be active. The option to remove the Storm-Ready WiFi from my account via the Xfinity app is no longer available, and Xfinity has not been able to determine how they can remove the Storm-Ready WiFi from their end. The Storm-Ready WiFi will not let me reactivate until it has first been removed. Please help!
Thanks
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user_9b3533
2 Messages
1 year ago
I got an email in June with an offer of Storm-Ready WiFi as a gift through the Xfinity Rewards program HOWEVER the "click here" response option didn't work. I searched the Rewards program for several days and could not find it. I finally initiated a telephone call from an Xfinity associate who could not find anything about the Storm-Ready reward and said I should check back in July. I did check back repeatedly in the Rewards page in July, August & September but it never did show up.
Any idea if the Storm-Ready WiFi is ever going to be a part of the Xfinity Rewards program?
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redcon1
Contributor
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20 Messages
11 months ago
I have been seeing commercials about storm-ready WiFi and searched here to find out more. Now I see it was available earlier this year as a reward? Why did it never show up for me? Diamond Level.
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