U

Visitor

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2 Messages

Wednesday, August 16th, 2023 2:36 AM

Closed

Storm Ready WiFi help

I contacted Xfinity to order storm ready WiFi. They did not knew what it was. After a lot of chats and phone discussions I was getting different answers from different reps. Eventually one rep told me it’s not available to me, even though I qualify.

 So far no luck in ordering and still

waiting to know when I can order one. 
it seems they did lot of marketing about this but are not ready to roll out to everyone

This post was created from this comment on different post

Official Employee

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1.1K Messages

10 months ago

@user_4052db Thank you so much for reaching out for help with our New Storm-ready Wi-Fi device. This is a great option to help keep you all connected especially with the storm season getting worse but was just fully launched today! If you check out here: https://www.xfinity.com/support/articles/storm-ready  this page has the basic requirements listed for your speed, gateway, and area since we do use cellular services as the backup option if you are not in the LTE service area we use that would make you un eligible. With that, I would be happy to check to confirm your eligibility for you! 

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

2 Messages

https://www.xfinity.com/support/articles/storm

Visitor

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5 Messages

10 months ago

I would love to know if ANYONE in Comcast/xFi support knows how get my Storm Ready device activated?  Yes, I have the specs to activate it ( XB8, 1.2 Gbps, Bridge mode deactivate) and have tried to activate it myself with the xFi app many times and can only get to Step 7 of 8 before it returns an error message.  Reddit techs have tried, Comcast techs were sent out but they don’t know anything about it.  Can ANY tech figure out why it won’t activate?  There is a ticket in to Advance Tech Support and I’m waiting for a contact  but I have my doubts.  

I thought this would be the solution for Comcast outages without the need to worry about automatic reboot and continuous WiFi but so far I have been wrong.  If I can’t get it activated, then I’m going to return it.  

Official Employee

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1.3K Messages

Greetings, @legs! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your new Storm-Ready WiFi device, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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