Storm Ready NIGHTMARE!

Ordered storm ready first if Dec. I am 68, live alone and am a cancer patient. I wanted this service for the security of having service (Wifi calling) in an outage. The equipment arrived but would never activate. I am not tech illeterate so I was able to do troubleshooting. After 24 hours I called xfinity. Promises were made that it would activate, repeated calls and chats to support to no avail. I have lost count how many calls, texts and chats I made for this issue. Probably 15-20 hrs over last 3 weeks. They even sent a technician to the house saying there was an issue with my lines. He found nothing. He said he would escalate to a supervisor. That is a repeated promise. After I came home from hospital after surgery I called to cancel this defective service and asked for a return label/pickup for this equipment. Nada! Was told it had to be taken to UPS drop off. No need to box up, they would scan SN and return it for me. Didn’t work!
Now I am receiving emails that new equipment is being sent to me for my new storm ready service!! I called AGAIN, was given a FedEx number to call. FedEx says ONLY the sender can cancel/return the delivery. I will be billed $189 for this equipment. 
I will now have 2 sets of Storm ready equipment and will be charged $7 per month for the first set and $189 for the set due to arrive tomorrow. 
I have repeatedly tried to contact US offices, tried every number I can find on the internet, but they also connect to outsourcing in the Philippines. They cannot help because they sit in front of a screen with no authority to escalate this issue. 
I was with ATT for 20 yrs, decided to try xfinity. BIG MISTAKE! When I get the release to drive in the next week, I will go to xfinity store and cancel my internet and mobile lines. In my 68 years this is the worse customer support nightmare I have ever experienced and at a time when I needed security of knowing I would be treated as a valued customer.