Need to chat with a live agent I can't speak over the phone due to a health issue

Hi there, @user_5a0b6a! Thanks for reaching out to us here on the Community Forum! There are a bunch of ways to contact us beyond the phone, all of which are listed here : https://www.xfinity.com/support/contact-us It just so happens the Community Forum is a great place to get assistance too! What is it that we can help with?

My account was hacked. This happens when I can't speak to a live person. What is the reason, I can not speak to a live agent???