Need to chat with a live agent I can't speak over the phone due to a health issue

Finish my payment arrangement 

Greetings, @user_hji77f! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your payment arrangement, and I want to ensure you are able to get this taken care of.

Due to increased privacy and security protocols, all payment arrangements will need to go through the automated Xfinity Assistant. You can find more details about how to set this up here: https://www.xfinity.com/support/articles/set-up-payment-arrangement.

You can request a payment arrangement for up to 21 days from the arrangement setup date, as long as your service is still active. If your account is already in a soft disconnect or suspended status, you may still be able to request an arrangement for up to 15 days, depending on your previous account history. To qualify for an arrangement, your account must be currently delinquent and have been made current at least once before. Arrangements must cover the full past due amount, which includes any current charges if your next bill is scheduled to come out before the arranged payment date.

If you have already set up a payment arrangement and would like to confirm it is in place, please let us know, and we can make sure everything looks correct in your account.

@XfinityFrank​ hello

Good afternoon @user_smzoj9. If you think your account has been compromised, please head over to https://internetsecurity.xfinity.com/help/report-abuse to speak to our security team for assistance.

Hey there, user_qh8o3n, thanks for reaching out through Xfinity Forums regarding your payment details. I would be happy to see what payment options we have available. My deepest condolences for your husband's passing. We want to ensure that you do not have worry about your Xfinity bill. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am unable to speak and can not talk tonan agent online it keep saying I've been disconnected 

@user_h4qwkh Welcome to our community forum! I'm sorry to hear that your connection dropped while you were trying to get support over chat. You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). 

What can I help with today? 

@user_iwiplk

Thanks for reaching out to us we do apologize for any inconvenience you're having with your Internet connection.

Our awesome Xfinity app https://www.xfinity.com/apps is a great tool to troubleshoot your services to be able to fix them remotely.

Our amazing chat assistant will go through some remote troubleshooting steps to get this fixed for you and if the issue cannot be fixed remotely our chat assistance will connect you with one of our awesome chat agents who can then set up your technician to come out and fix the issue.

When you log into the Xfinity app if you're not seeing any service interruptions in the area,  start the troubleshooting process,

I also recommend rebooting your modem by unplugging the power cord for 30 seconds and plugging it back in.

Hey there, @user_t9x4v2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services, and being unavailable. I would be more than happy to look into the account details with you. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it