Hulu/disney bundle activation problem

I have tried the email link, text link, I’ve also tried doing it through the app. I type in the credentials and it asks me to pay even though it should be included. There is also no activate button anywhere

@user_ok0u0a Thanks for letting me know it ask you to pay. Can you check different email addresses for us? There should be one that will log you in and not ask you to pay. From there we can work on changing it but for now can you give it a try?

I have tried that as well still nothing still asks me to pay 

Some one made it right on the xfinity part. Thank you and I would definitely recommend updating an easier way to activate Disney and Hulu in the near future for users. 

Hey there, @Chryslerpetz, thanks for reaching out through Xfinity Forums regarding your account and activation. We would be happy to help you with activation. Here is a link with the activation details. Have you tried these steps? https://www.xfinity.com/support/articles/disney-plus-hulu

I’ve been to that page but neither Hulu nor Disney+ is listed. I’ve read so many instructions from others to log into MyDisney and activate Hulu. There is no activation options at that sight. If it were possible to have the promotion email back again I could restart the activation cold turkey and maybe see what I did wrong. I now rue the day that I deleted it. 

Thanks for confirming! Are you showing them listed on your subscriptions page?

No. As I’ve explained, neither Hulu nor Disney+ are listed. 
Is it possible to resend me the email that announced the new offer? I will try to activate it again and see if I didn’t complete one of the steps. 

We can try that @Chryslerpetz, Please send us a direct message with your full name and service address. 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

DId this ever work for you!? Did it ever show up? 

Hi, @user_rds83! We are glad to further help with the apps. Did you visit our StreamStore website, https://www.xfinity.com/learn/digital-cable-tv/streaming-services to activate the subscriptions? If you have, do you see the activation button or what error do you get as you try? 

Hi user_r5sccf! Thanks for taking the time to visit our Xfinity Forum. I am sorry to hear that you're also running into this bundle activation issue. My team is here to help! Let us take a look at your account and further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Thank you for sending us a direct message, @user_r5sccf! I'm so happy to hear our engineers were finally able to work this out. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day 7 days a week. 

Hello there @SkyhgiH did you have Hulu and Disney plus prior to this activation?

We've had the same issue, new email that hasn't had any interaction with either service. Xfinity website will not show a purple "Activate" button for Disney Plus, Hulu, or Apple TV. Netflix sent an email to set up the service almost immediately, and Peacock was also no problem using our Xfinity Login

@user_yjktud thank you for reaching out on our community forum! We have taken feedback on the reports of this issue and our back end team is working on a resolution. 

How about sending a fix ticket your front end team to allow people to view and manage their current services tab on your main website? ERROR 400 BAD REQUEST COOKIE TOO BIG

Sorry to hear that you are having issues with the website @user_yjktud. Does this error come up when you go to the 'your subscriptions' section of the website? 

same. Ive spent probably 6 hrs. On phone/chat with no resolution

Hello @user_2hmfm1, that is quite the amount of time to allocate towards activating a subscription. Transparently, we are pretty limited as to what we can see with third-party services which can cause delays in resolution. We are here to help though, could you describe the specific issue that you are running into a little further? 

I chatted for an hour+ in the morning, had a 3 way call with X & Disney+ for about an hour, chatted again almost 2 hour last night (kept getting disconnected, having to start with new agent), then another call last night (disconnected, gave up).

I do have the "activate" button. And I activated peacock with no problem. However, it brings me to D+ to login, and when I do i get a message saying I need to manage my current subscription first. There is no current subscription (confirmed by D+ agent). I tried creating new accounts on D+ with new emails, same message. Ive tried different computers, private browsers, clearing cache.....

@user_6cd9b4​   Any resolution?   have the same problem as me, has spent 14+ hours on the phone with Xfinity, and still no resolution!   I've done everything imaginable multiple, multiple times, I've had the Xfinity rep and the Disney rep on the phone at the same time, and the list goes on !!!!! 

Good afternoon user_ae2e56. We can certainly look into this further for you. Have you already signed out, and logged back in? 

I just reopened my ticket because it was closed by Xfinity saying everything was resolved which it was not and that is extremely frustrating. How long will this take to get resolved and do you know why it happened?

There was a known issue for our customers when trying to activate services that were included with our gigabit+ streaming service, however that issue was resolved. If your ticket was related to that issue, that may be why it was resolved. I'm sorry for this ongoing trouble and lack of support. I will make sure that we can the correct resolution for us and get your services activated. 

Can you please send us a direct message with your name and service address? 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message