user_h5m5kh Hello there and thank you so much for using our Forums to contact our Xfintiy Support Team. You came to the right plavce for help and we are here to make sure you get the help you need. What was the reason you are trying to reach us over the phone? Our team is always happy to work with you and help you over this platform if we can.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ndj1a7 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_h3yyin Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are considering leaving us, and we'll be happy to help in any way we can. Are you experiencing issues with your services?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_pe49it, Thank you for reaching out here in our community forums. I can understand how frustrating it may be when trying to access your account, but the system does not allow you. You have reached the right team for assistance. When you try to log into your Xfinity account, are you getting an error that the username/or password is incorrect? To reset your Xfinity ID password, you can go here: Reset your Xfinity ID password. If you are using a third-party email client to send and receive Xfinity emails, then once you reset your password, you will need to go into your settings and update the password. Let me know if this works for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_wm0l85 Thanks for reaching out for assistance with your billing concern. I would be happy to review the account to see why it went up so much. That would certainly concern me as well, and I'm happy to help.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and happy to help in any way that we can. How can we be of assistance @tonym2?
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It's virtually impossible to get a human at xfinity customer service. One big reason why I'm done with comcast.
I finally did get through to two live agents at two different (very frustrating) times. They both assured me I would not be getting another bill. I got another bill. This issue should be easily resolved over the phone between two sentient humans. Nope!
I'll have to take time out of my day to go in-person to sort it out. The vision of never having to get on the phone with xfinity again will compel me.
Hi there, user_hppe3q! Thanks for reaching out about the bill that you see. I am sorry to hear that you are changing providers and hope to see you back again someday! Your billing statements generate about a week before you can view them. If the disconnection was set up on the same date, or after the newest bill had generated, it will not show the requested changes. We send out the final bill by USPS mail a few weeks after the account closes in case you need to return equipment. That has the billing corrections back to when the account closed and updated balance. I would be happy to check further on this to ensure things are good.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for your quick reply. But I was done with virtual methods. I went to a brick-and-mortal Xfinity showroom. Waited 50 minutes for an agent. He was extremely pleasant and got me on a video call with a human. I was told all will be well. We shall see.
By the way, I had been given various timeframes to turn in my equipment. Incredibly, this information is not included in the email purporting to explain how to turn in equipment. The agent said 30 days, in case anybody’s wondering.
user_hppe3q Thanks for the update. I'm glad we were able to help at the store. If you need anything else, feel free to create a new public post here. Our community can help anytime!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning user_3yadc5 thank you so much for taking the time to reach us here on our Xfinity Forums! Can you tell us, in general terms, what you were trying to get ahold of us for? There are several resources here that may help answer your questions that we can guide you to.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_t4o7fa Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Is there anything we could help you with here, as we can help with all account questions and concerns?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How the [Edited: Language] do you get a live person? This company does not want to interface with people. It is impossible to get through. Unbelievable really.
Since this is a help forum, why not start a new thread in the forum that best matches your issue and then post about your issue [minus the complaint] so that a real, live breathing employee can help you?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
If you happen to need any assistance, please create a new post under the corresponding board. Please leave as much detail as possible as it will help the review. Once posted, our community will get to you as soon as possible.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_h5m5kh
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1 Message
11 days ago
Please give me step-by-step instructions to contact somebody over the phone
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user_8q5427
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1 Message
9 days ago
Good Luck 2 hours later
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user_ndj1a7
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2 Messages
9 days ago
This phone is still not working right. I need appointment for tomorrow morning.
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user_ndj1a7
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2 Messages
9 days ago
Please get me appointment for tomorrow morning
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user_d7iw9z
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1 Message
8 days ago
want to speak to domeone
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user_h3yyin
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1 Message
8 days ago
I'm going to cut off service
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user_pe49it
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1 Message
7 days ago
Can not receive my email. Can not get in to my account🙁
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user_wm0l85
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1 Message
6 days ago
I would like to talk about custom representative about why my bill doubled
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user_luouwt
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3 Messages
6 days ago
I need help with my bill
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tonym2
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1 Message
6 days ago
It’s next to impossible to talk to a live agent!
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user_hppe3q
Visitor
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2 Messages
6 days ago
It's virtually impossible to get a human at xfinity customer service. One big reason why I'm done with comcast.
I finally did get through to two live agents at two different (very frustrating) times. They both assured me I would not be getting another bill. I got another bill. This issue should be easily resolved over the phone between two sentient humans. Nope!
I'll have to take time out of my day to go in-person to sort it out. The vision of never having to get on the phone with xfinity again will compel me.
3
0
user_053abh
Visitor
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1 Message
5 days ago
I received an email at 2AM telling me that my service will be suspended. Could you please tell me why ?
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user_3yadc5
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1 Message
5 days ago
I can never get a human
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user_t4o7fa
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1 Message
5 days ago
I'm going to drop Xfinity the second I can find another carrier for no other reason than I cannot get a live person on the phone.
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user_p0q8f1
Visitor
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1 Message
5 days ago
How the [Edited: Language] do you get a live person? This company does not want to interface with people. It is impossible to get through. Unbelievable really.
(edited)
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