Did I Get A Scam/Spam Xfinity Sales Call?

I of course got the same scam. If it is not in my contacts it goes to Voice Mail directly and then indicates I have a message. That eliminates most scam calls. This actually left a message. It left a 888 # but originated in NC (704) Actually older people are scammed least. Millennials are scammed most They tend to feel at ease with technology while seniors trust no one. My reasoning is "Why would any business want to cut my payment whether it was Comcast or not?" I am 72 fairly at ease with the computer and hate any phone I can lose. I like them attached to the wall where I last used it. I would never do business on a cell phone and certainly never buy any gift card. I like to pay cash and watch the cashier need to do math in their head.  However, I do own two trucks and need to do logistics online. I need to be wary of things that tend to "too good" with fuel being $1000 a fill up and no cheap repairs on trucks ( I just paid over $ 3000 for a water pump replacement.) It is competitive and fees need to be reasonable I sure like a bargain but not many out there. Comcast is after all a business as well. They provide a service and have expenses and competition to consider. So it isn't really looking out to cut bargains without locking up a better deal for themselves. It is just the nature of business.  Age and experience taught us to ask why. Unfortunately, some seniors as well  as younger pups do fall prey to people hiding in shadows. Companies as well as governments that look the other way need to do better.  It also falls to us to do our part to not make it so easy and profitable. Not much Comcast can do about someone in a 3rd world country using their name unless they are held accountable. Once they are, do more than a simple fine and hardy No-No. Lots to be said for times when criminals were locked away for a bit, kids were spanked and made to sit in a corner and made to think about what they done. But the root cause is Nothing is long distance. They can hide behind spoofed numbers someplace and spray and pray all they want realizing no one can or more will stop them. It is up to us to be smarter.  

It is absolutely a spam call. As a company, we do not call our customers regarding promotional rates and plans. These companies who are calling our customers are phishing for personal information. We do not offer any gift cards from Target or Amazon as some of these calls are mentioning. Also, we've seen where the calls are asking for prepayment and over 3 year contracts. Please be cognizant of what information is being provided. 

@KaiMabrey Thank you for letting us know this happened to you as well, as mentioned it definitley sounds like a scam. This article has information on how you can report the call. Please let me know if there is anything further we can assist with. 

Thanks for reaching out. This is definitley a scam. We don't have a promotion that would reduce your bill by 50%. There are many ways that scammers can get your information, you can report this issue and file a complaint the following ways: 

To report violations of the National Do Not Call Registry, visit DoNotCall.gov or call 1-888-382-1222. (If your name is on the Do Not Call Registry, you should only receive calls from companies that you do business with or companies that you gave permission to call. If you receive a call from another company, report it. You will need the name and number of the caller and date and time of the call.)

• Visit ftc.gov or call 1-877-FTC-HELP.
• The complaint that you report will be submitted into the Consumer Sentinel Network, which is a database that is used by law enforcement agencies across the world. It helps them to track down the culprits and eventually stop the fraud.

You may also file a complaint with the FCC at fcc.gov/complaints.

I would be happy to do an account review on my end and see if there are any promotions that would reduce your monthly cost. Can you send me your last name along with your service address for verification purposes?

The original voice message read:

"Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] form 8 AM to 5 PM Pacific standard time thank you and have a great day ..."

I got the exact same message (other than not knowing the actual phone number that was blanked out in your message). 

HI there!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are happy to help out in any way that we can.  We do take these types of attempts to obtain our customers' information very seriously.  No worries!  You have reached out to the right team, and want to assist in any way that we can.  Can you tell me were the attempts liited to just phone calls or have there been attempts online as well?

Contacted me using my old land line phone number only.  NOT by email, NOT by cell phone.  He knew the exact dollar amount of my monthly Xfinity invoice. So he had my xfinity invoice amount and my home phone number.

I received a second call from him again today trying to "lower my xfinity monthly amount".  He offers me a permanent $50 reduction for every month because I am over 65, so he knows my age also - again this was a call on my land line phone number.  I do not have xfinity for my cell phone. 

I would recommend reaching out to our Security team, you can reach them at https://internetsecurity.xfinity.com/help/report-abuse/    where there is further contact information and the option to report the issue. On the Alerts page:       https://internetsecurity.xfinity.com/help/alerts  you can also view known Scams.   

@user_253539​ I had the same issue. Over a month ago my scammer almost completely fooled me into giving them $630 in Target gift card funds by telling me upon verbal acceptance of the 50% off for prepaying six months I would also get a text message stating my bill for that month was paid in full in the amount of over $200. I did get that text message while on the phone with my scammer stating the exact amount he'd mentioned and it was a real text from Verizon. I rushed out to buy Target gift cards totaling $630 quickly for an extra $100 gift from Xfinity before realizing I'd been scammed and needing to spend $630 on myself at Target instead of calling back the # given. These scammers either work for Verizon or hacked into their system to see what's paying to accounts and when. Comcast didn't seem very concerned or even interested in that detail when I spoke with them confirming no the don't accept payment in the firm of Target gift cards. Duh. So obvious. But the guy knowing exact amount of my paid bill almost got me.  

Scammers can list any number or ID they wish. Just hang up.

Not Guidelines related; moved to Customer Service.

Greetings, @user_70da6d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you received one of these fraudulent offer calls, but you have definitely come to the right place for assistance.

The best course of action you can take right now, in addition to what you've already done, is to report this to our Customer Security Assurance (CSA) Team online at https://internetsecurity.xfinity.com/help/report-abuse/. You can also call them at 1-800-934-6489 or 1-800-266-2278 and ask for the "CSA Team". They are available 7 days a week, between the hours of 8:00 AM and 12:00 AM, Eastern Standard Time.

@user_716d8a​ 

I reported this scam weeks ago also. I fell for it and lost money. Today I found out my account was past due a month and Xfinity has charged me a past due fee and a returned check fee. I actually have autopay set up. It turns out the scammers sent a bad check to Xfinity to pay my bill. When I talked to the scammer, and logged in to check my balance, it also showed $0. It turns out that Xfinity accepted the bad check which stoped my autopay that was due to happen a week later. When the bad check returned, Xfinity charged me a late fee plus a returned check fee. Only today I found out I had a past due amount because of the bad check. Xfinity did refund me $10 for the late fee. Not sure if they have still charged me a returned check fee. 
My autopay is still set up for the next payment to include the past due balance.

This tells me someone on the inside has customer account balance information, plus address and phone numbers.

Theres no other way they could get that information. Xfinity has still failed to email or contact customers about the scam, so it keeps happening.

@user_b5e6de. Sorry to hear about this situation. Address and phone numbers can be public information, but having your account number, social security, or other private information is another category. Have you spoken with our Customer Secuirty Assurance or looked at filling out our form here? https://www.xfinity.com/idtheftclaimform

@user_1d7612, I'm bummed regarding these calls. As my teammate stated, Address and phone numbers can be public information, but having your account number, social security, or other private information is another category. Have you spoken with our Customer Secuirty Assurance or looked at filling out our form here? https://www.xfinity.com/idtheftclaimform