Charging for Peacock Premium is starting soon!

@XfinityDemitrius​ Hi.  So today is June 26, 2023.  When I check my Xfinity Rewards program (I am a Diamond Member), I do not see an offer for Peacock Premium.  Is it not posted yet?  Am I looking in the wrong place?  I have received an email with a link to the Rewards page, but there is no offer for Peacock.  Thanks.

@XfinityDemitrius I am a gigabit internet customer and received an email a few weeks ago regarding my Peacock Premium staying active through 2025 but I do not see anywhere to activate it again since it was canceled either last night or this morning. Please point me in the right direction. 

@sarcasticsuperherogirl​ Was it actually cancelled last night? Have you tried to watch it today? I would call, or chat with them.

@dacr60​   I'm seeing the same thing.  I don't see anything up on the rewards page yet either.

@dacr60​ I am also a Diamond member and you are not looking in the wrong place. Xfinity hasn't listed yet. 

Hi @user_38ecde, Thanks for letting us know you're not seeing any rewards when you log in. We are happy to help you get resolve your concerns. Are you signed in using your primary username and password? Were you able to access to Xfinity rewards previously? I have a link with our frequently asked questions https://www.xfinity.com/support/articles/xfinity-rewards-faq. 

@user_38ecde​   That's the same thing that mine is showing.

It is on mine now too.

@andyross​   I'm still not seeing anything under my Rewards...and I'm a Platinum member.  What am I missing?  This whole thing is [Edited: "Language"].

@bluehaze911​   I'm not seeing it on mine yet.  Maybe they're just taking a while getting it to all of the members?

@andyross​ What should we expect to happen when we redeem this reward? Is it Peacock Premium for LIFE? or 12 months? or 30 days? or???

EDIT: Never mind, I found the link and it appears to be for life.

@tzr916​ Did you get it to work? I still haven't seen the offer in my email or on the reward page.

Someone said on Twitter: 
I've just been informed by @XfinitySupport that the [free Peacock Premium offer] has been delayed for 24 hours.

https://twitter.com/ElisaSDavis/status/1673421940625666067?s=20

Maybe we'll get it eventually?

Hi there! Sorry to hear you're running into trouble! Could you elaborate on what steps you are taking and any errors you are running into, so I can assist? Thanks!

When will we be able to use Peacock again? It says we should still be able to use if we are gig speed b internet users but I don’t have access anymore. I talked to someone earlier who referred me to the rewards page that doesn’t show it they’re either. 

@user_456516​ Just normal [Edited: "Inflammatory"]. They will get around to it eventually.

@user_456516 It should be available now if you previously linked your Peacock account with your X1 or Flex service. If not, you would need to follow the process noted at the link you provided earlier. If that still doesn't get it to show up for you, then we would need to take a closer look via Direct Message. You can do that by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. We would then need your full name and complete street address to get the ball rolling.

@XfinityFrank​ My Peacock account has always been linked to my [Edited: "Inflammatory/Language"] account and your vague instructions, which have been there all day, aren't going to solve the issue. I need what I pay for. Thanks.

@user_4e8b3b​ The email says to click on the Peacock banner but I do not see a Peacock banner when I sign into my account.  Has anyone figured out how this works or what needs to be done?  Thanks.

Please try to head over to the Xfinity assistant chat, sign in, and you should see the banner at the top of the chat. Here is the link 

https://www.xfinity.com/xfinityassistant/ 

@dacr60​ Same here... After redeeming Peacock reward, I got the first email showing a full breakdown of my new bill with Peacock showing $0.00. But there was a second email with a link to "activate" and it just goes to my account page OR an error message about "technical difficulties"... Then if I go to the Peacock website, login, look at my account, it says "Not Subscribed... choose a plan"!

EDIT: The "activate" button finally showed up on the second email link. I clicked it and it redirected me to Peacock and after signing in, everything is GOOD. It now shows Peacock Premium billed by xfinity! Thank you Xfinity!

@tzr916​ I got a similar "your order is confirmed" email with a breakdown of charges, and it's making me nervous because it's confusing and doesn't match the plan I thought I had! (It looks crazy--I counted nine listings for cable boxes (I have 4) and four listings each for TV and internet).
Now I've got to research this and see what's going on. Hopefully activating this offer didn't cause problems for me. 
Glad you got your issue sorted!

@user_ecbc4f Have you unplugged your cable box from the power, and restarted? This would refresh your services. It would allow Peacock to update the box and populate automatically which is what is happening with our Gigabit customers. 

Unplugged flex box to power and turned router off.  Waited 5 minutes and powered back on.  Then I went in to settings and did a refresh. When in to peacock app still says to pay for a script… still need help..

gigabit customer trying to get my peacock premium..help

Could you please sign in to your account online and see if there is an activation banner? If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

Went to the account on line and the xfinity assistant.. nothing.  Still need help.. we have been with Comcast now xfinity since late 80’s.  A very loyal customer…

We understand there are still some customers seeing an issue with the activation. The team is still working toward 100% resolution.