Can't access xfinity rewards anymore

@j-s_a Thank you for reaching out via our Xfinity Forums. I am sorry to hear you have been having an issue accessing your Xfinity Rewards and would be happy to help. Have you cleared your cache and cookies on the device that you are using? 

Hello and welcome to Comcast @user_ca6968. Thank you so much for reaching out to us today about the issues you are having accessing the Xfinity rewards page. You are in the right place and I am happy to assist you today. May I have you go to https://www.xfinity.com/rewards and try to access the rewards page. 

Hey there @violinguy72 ! I can check into this and see what's happening. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as the XFINITY ID you are using to log in and check on rewards. Thanks!

Hi there @tom2582!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are glad to help address any concerns that you may have.  Please feel free to shoot us a private message so that we can get the ball rolling for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am having the same issue as others here when I try to access my xfinity rewards page.  I get a black screen with 3 perpetually blinking dots in the middle.

How can I get this resolved? 

Our team can most definitely take a further look at this issue. Can you send us a Direct Message with your full name and full service address? Thanks!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@tom2582​ 

I want to add this comment to say that I have resolved the problem myself of not being able to access my xfinity rewards page.

I did have xfinity open a ticket on this but they have not contacted my on it yet.

I downloaded the google chrome browser and logged on to my xfinity account on chrome.  I was able to access the rewards page with no issues using google chrome.  I was then able to redeem the reward I was offered.

Hope this helps some of you who have experienced the same problem.

Hi there, @user_805216 Thank you so much for your patience and especially your time. I understand and truly do apologize for the inconvenience this is causing you. We are getting reports that customers are now able to activate the Peacock offer. Have you tried the Xfinity Assistant?-Richard

Oh no! @user_406f06 - I'm sorry to learn you're unable to log into your Xfinity Rewards. It's important to us that you can access your rewards, and we can help! Can you walk me through the steps you're taking to log in, and any error message or code you're receiving along the way, please? Thank you! 

Logging in on xfinity trying to access rewards takes me to the page. Then screen turns black with a circle In the middle with 3 dots and it’s just a never ending loop of it. Won’t open the page or anything. I tried off a WiFi and cellular. 

Thanks for sharing what steps you've taken to access the page, @user_805216. Can you please share what have you done to troubleshoot this error? Have you by any chance attempted to reset your cache and cookies lately? How about using a different browser?

I log into my xfinity app or web page. Then I want to access my rewards I need to log in again. So after logging in it goes to a black screen with a grey circle in the middle with 3 dots blinking and it never loads! I have tried a few times a day! 😡 

I apologize for the frustration this is causing you, @user_805216. We've been informed this issue has been resolved so it's important we go through the steps to activate the reward together. Can you please visit this link and click on "Activate Now" to see if the banner appears on your end https://www.xfinity.com/support/articles/how-to-change-your-username? 

We're sorry to hear that you are still having issues accessing your Rewards page. Have you tried clearing cache and cookies? May I also ask what web browser you are utilizing or if you have tried an alternate browser? 

Go to google and download and open the google chrome browser.  Then log into your xfinity account and click the rewards tab.  That worked for me without xfinity support "help".

@tom2582​ I have the google chrome but it doesn't work for me :(

@user_704924 When you were speaking to our team over chat, did they submit a ticket for your concern? 

@XfinityMartyR​ July 15 a ticket was created.ECM0002743432. Never heard anything else since. I don't even know if this was sent to the correct dept as I talked to 3 different ones that day.

@user_704924 Please send us a Direct Message, so we can check on the status of your open ticket. 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_1da7b9​ I completely agree! This is absolutely ridiculous!!

We are very sorry to hear about that experience @user_1da7b9. I would be happy to look further into that issue for you and submit a escalated ticket on your behalf if you could send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hey @XfinityJohnG how about this crazy idea!!! Help me fix my issue!!  Glad you’re helping the user who replied to my comment hopefully everything works out for you @user_1da7b9. But this is complete bull shit man! I am going on the second week of the same issue! I am a platinum member and this will most likely be my last year with xfinity. I may keep the internet but the rest of it is not with having. What good is the rewards if you can’t access them! 🗑️ 

Believe it or not, I was able to claim my "reward."  Some users had suggested downloading Chrome, but that's my primary browser.  Since I hadn't used Firefox in a long time, I tried using that browser and was able to get past the black screen of death.  Those of you who already use Chrome should maybe try Firefox or Bing?  One word of caution - if you are successful, there is a message about having to wait 10 minutes while they do "stuff" in the background (really?).  What the message doesn't say is you'll eventually get an email that allows you to finish the process.  It's as if they're trying to make this as difficult as possible.  The really sad thing about all this is that Peacock itself is pretty pathetic.  I spent over a half hour browsing through the available content and found almost nothing worth watching.  Guess that's why they're giving it away for free?

Thanks so much for your update @user_1da7b9.  Were you able to access the updated Peacock?  There are a lot of great gems on that platform.  Please feel free to shoot us a message should you run into any issues.   

Hey @user_ecfca2,

Thank you for visiting our Xfinity Community Forums support page. When attempting to access the Xfinity Rewards, are you using the Primary Xfinity ID? Please let us know at your next available convenience. 

I am telling everyone I can to never get xfinity! These users are commenting on my post and they are the ones getting help! Xfinity is 🗑️ 

I do hope you guys or gals get this squared away though! 

I'm sorry to hear you're still having issues redeeming the Peacock reward @user_805216. Have you by any chance attempted to follow the steps shared by @tom2582? We're still receiving reports of customers successfully completing the activation process.

Hello, @Saxman255. Thank you for reaching out about Peacock not working when you tried to activate it in the email. We want to see this cleared up as well and apologize for the frustration it has caused. We may need to enter a ticket with the Rewards team for your account. I see you have completed most of the troubleshooting steps already which is appreciated. The only one I see is, are you signing in under the Primary User ID on your account? 

Yes. I'm signing in with the primary ID. 

@user_1398e5 Thank you again. I see that you have a direct message pending. I will reply to you there for your account specifics and have a request opened for us with the rewards team to have this mitigated. I'm sorry that our typical steps are not working in this case. We apprecaite you trying those steps.

We may have to submit a ticket for you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 
   
  Here's the detailed steps to direct message us: 
   • Click "Sign In" if necessary
   • Click the "Direct Message” icon (upper right corner of this page)
   • Click the "New message" (pencil and paper) icon
   • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
   • Type your message in the text area near the bottom of the window
   • Press Enter to send your message

Hello @user_7772ec it is not good to hear that you are running into issues with Xfinity Rewards, we are here to help! Does it show that you are still enrolled in our rewards program, or did you get unenrolled? If you are still enrolled, are you not able to redeem any offers, or only specific offers are not redeemable?  

I am having the same issue and mutiple tickets have been closed without correction. I have spent hours on the phone.  I am also diamond member.  Why can't anyone help?