Bookshelf code invalid through rewards

Greetings @user_v57og3, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the membership reward, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

@XfinityJeff​ I am on direct messaging and XfinityOrlandoM is telling me he "doesn't see that it was redeemed on my account and that the offer has sold out and is no longer available."  I had redeemed it a few mins after 12:00 eastern and received a code and I also redeemed the movie that became available today and I've redeemed items every Thursday yet in the "Your Redeemed Benefits" part of the page it says "You haven't claimed any benefits yet."  But the xfinity support employee is passing this off as I didn't claim it in time even though I've told him all this.  How did I receive a code if I was too late?

Having the exact same issue now.

Hey there, @Cailindubh22! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the bookshelf link. Can you confirm in your membership account it shows active or claimed on the bookshelf reward? Please let us know. 

Hi there @AStuff. Are you trying on a mobile device or a computer?

Computer.  Tried a couple different browsers and same message.

Have you tried to clear out your cache and cookies? Also can I have you try via this link https://www.xfinity.com/membership.

Doesn't help.   The link just takes me to the standard Xfinity page.  The problem is with the Amazon link.

Lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

Same issue here. I get the error message "There was an error accepting the invitation.".

I'm on a PC.

I've identified the problem. Each Amazon Bookshelf reward is supposed to have a unique URL. It should NOT be the same as the one given with the prior Amazon Bookshelf. The URL given this week is https://www.amazon.com/ab/shelf/465030c0-cca9-47bb-a3ef-f2d786a020f3/applyCode . But that's the same as the prior Amazon Bookshelf, "Gaming is For Everyone!". If I go to https://www.amazon.com/ab/shelf/465030c0-cca9-47bb-a3ef-f2d786a020f3/redeem then I see the "Gaming is For Everyone" Amazon Bookshelf.

Please provide the correct URL for this week. It should have a different string between "shelf" and "appleCode" ( 465030c0-cca9-47bb-a3ef-f2d786a020f3 should be something else).

Thank you!

@user_n8smea Let's take a closer look at your account and we can raise the appropriate ticket if needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

yes it's the wrong link. That's the issue.

@user_v57og3​ if you are still talking to tell him it was a brand new reward for today and that once a reward is redeemed it always shows as "all gone" because you can't get a second one.

I have the same problem 

As I said  "NO benefits are showing under redeemed." Not the Pokemon movie I did before the Bookshel rerward, and none of the ones that used to show there reflecting the previous weeks/months of benefits. The only place I have the code is in a screenshot. 

Thanks, @rkeith_100. Let's take a closer look. 

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

How to: Direct messaging within the forum

Sent DM with name and address as requested.