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Anon1625621
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10 Messages

Tuesday, September 26th, 2023 11:29 PM

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Xfinity charging for INSP

I just received an email from INSP that Xfinity is going to charge $10 for INSP even though INSP doesn’t charge Xfinity for their programming. I don’t want that to happen. Why would Xfinity do that?

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Updated 

2 years ago

22.7K

115

user_ldfphb

20 Messages

2 years ago

[Edited: "Inflammatory"]. So before they remove it they will try charging $10 a month to bring up

the margin since it has an enthusiastic small core audience. Pure and simple.

Luckily there are many ways to watch Gunsmoke and Rawhide.

Thanks but no thanks. you made your business decision and I will make mine. 

Note: This comment was created from a merged conversation originally titled INSPD

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user_ldfphb

20 Messages

@billmich88888​ dude you have sent out 833 messages. You work for xfinity. It’s obvious. Either that or you need a job. This channel has a small core audience. Not big enough to charge big advertising dollars because it reaches 70 yr olds. So your manager thinks ‘hmmm core audience. Maybe they will pay us $10 a month for shows they can get in other ways? We need to get that margin up.  $10 a month plus advertising…hmmmm’ 

cheers

2 years ago

0

user_ldfphb

20 Messages

That’s sweet. Getting teary eyed. Say hi to Xfinity management. 

2 years ago

user_ldfphb

20 Messages

2 years ago

Charging for INSP is simply a result of the content. Westerns like gunsmoke and Rio bravo attract an older white demographic. Prob 60+. Think Fox News. This makes it difficult to sell advertising on the channel. That’s why you see a lot of 1-800 advertisers. This means the profitability is a lot lower than other channels. So. 

it has a core audience however. Xfinity is betting you will pay $10 a month for it thereby making up the difference. 

I am not angry. It’s business. I am just moving on to where I can receive it without paying $10 a month extra. That’s my business decision. Everyone needs to make money. 

cheers and good luck. 

Note: This comment was created from a merged conversation originally titled INSP

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user_cougci

2 Messages

2 years ago

Now that you took INSP from our package, what are you replacing it with?  If you are not replacing it then my bill should go down

Note: This comment was created from a merged conversation originally titled Insp

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user_a2742b

6 Messages

2 years ago

Dish TV it is. INSP move by xfinity is just awful move.....

Note: This comment was created from a merged conversation originally titled INSP

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user_724a16

2 Messages

2 years ago

I only went with Xfinity because INSP was in their lineup I have a 91-year-old mother and that is the only station out of the 140 something stations I pay for that she watches I have all of my phones TV Internet with Xfinity I am now looking for a new provider. There is no way I'm going to pay more than I am already paying, but this is a necessary channel in my lineup. 

Note: This comment was created from a merged conversation originally titled INSP move a disgrace

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user_20fsfk

2 Messages

2 years ago

Hate that you have to pay for another package and not use any other channels with that package because I don't want the sports

Note: This comment was created from a merged conversation originally titled Insp channel

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XfinityBrianH

Official Employee

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1.3K Messages

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_g37tzw

2 Messages

2 years ago

why was insp channel taken off my channel, so you can make more money to make us pay for it when it was part of my package channels????

Note: This comment was created from a merged conversation originally titled insp channel

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user_4h0y6f

4 Messages

2 years ago

Xfinity Corp. To now charge current customers for the INSP channel is ridiculous and unacceptable!! This channel is for your older generation, and to add it to a package now is just crazy!! The new generations do not watch old westerns, they know nothing about Marshal Dillion, Ms.Kitty, Festus, Doc, the wagon train, the McCains. Micah or the ponderosa!! We want our FREE INSP channel back, or some of us will find other ways to watch it for FREE, if it means cutting the xfinity cable cord, and getting our children or grandchildren to show us how to install and watch it on a  fire stick!! Most of us are retired now, and are on a fixed income, but yet you want to charge us to watch old tv western shows!! You are a multi-billion dollar company that can afford to keep the INSP channel free!! YOU ALREADY OVERCHARGE YOUR CUSTOMERS ANYWAY!! Not to mention, you are not the only cable company in town!! Verizon and T-mobile are offering  deals at this time, which could also another option for some of us to consider!!👀👀👀👀

Note: This comment was created from a merged conversation originally titled INSP channel

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user_4h0y6f

4 Messages

Well your children are young folks with good taste in television shows!! If we already had the channel included in our package, then same should still be available to us!! Older people just like everyone else should get the service that we paid, and signed a contract for!! I am not hiding from you or anyone else!! You responded to my comment, and don’t agree with it so move on!! 

2 years ago

0

user_e0hpp9

2 Messages

2 years ago

I have the 185+ Ultimate TV package and it is supposed to include INSP, but that channel is now saying I need a subscription. But when I go on the app, it says it's included. Help!

Note: This comment was created from a merged conversation originally titled INSP

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CCJessie1

Retired Employee

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5.9K Messages

@user_e0hpp9 

The INSP channel has been moved to our More Sports & Entertainment package. If you are subscribed to that package then you will notice the channel is available to you watch via your Xfinity television box or Xfinity Stream app/website. You can find all the channels that are currently available to you via your television packages, found here.

If you are currently subscribed you can simply say "INSP" into your voice remote to tune into that channel directly. If you would like to add the More Sports & Entertainment package to your current television package you can do so here. 

2 years ago

0

user_g7j25z

2 Messages

2 years ago

Why on earth would Xfinity put INSP with a sports package. They are 2 different things westerns and sports. More expensive package too. As if we don't pay enough already. Certain shows you can't get on demand. Tried it. It would be nice for once to focus on the elderly who like watching that programming. What about those on a fixed budget.

Note: This comment was created from a merged conversation originally titled INSP CHANGING???

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Larkat519

Visitor

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5 Messages

2 years ago

My INSP channel resumed this weekend.  But now it’s off again and says I need a subscription.  I don’t need extra charges to go with extra sports channels in order to get it.  I’m a senior & can’t afford it.  I’m angry!!

Note: This comment was created from a merged conversation originally titled Complaint

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XfinityAnthonyT

Official Employee

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1K Messages

Hey there @Larkat519 I apologize for any frustration. I just want to make sure I understand this correctly. What channel are you wanting to watch?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Larkat519

Visitor

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5 Messages

I’m trying to watch INSP or channel 223.  It returned this weekend, but now it’s back to saying that it’s a subscription channel.  Why is a channel with western shows in the same group as sports?  I don’t need the sports channels.  I’m a senior & retired.  Please bring back the INSP channel 

2 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Thank you for the clarification @Larkat519! The INSP channel moved to the More Sports & Entertainment Package for most areas. We regularly evaluate our channel lineups and sometimes make changes to ensure we're offering a wide variety of content at the best value. As part of those regular reviews, we decided to move INSP to these packages. The good news is that you can still watch similar programming without changing your TV package. By saying “Westerns” into your Xfinity Voice Remote or searching for “Westerns” On Demand, you can find a wide variety of content at your fingertips.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

XfinityBenjaminM

Official Employee

 • 

2K Messages

@billmich88888 Hello! Thank you for reaching out to us here on our Community Forum, and we do appreciate you being an active participant in this thread. In regard to your question, our promotions and offers are designed to be at the lowest rate possible and are competitive with other providers. There may be an opportunity for a senior citizen discount, but it is only available in limited areas and would only apply to TV services. It's also important to note that if you are receiving a promotional rate for your services, the discount will not apply. If you would like to discuss your account privately, we would need you to send us a Direct Message to discuss this further. Here are instructions on how to send us a DM in case you need them:

 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

Jczuelke

New Poster

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3 Messages

2 years ago

Why can’t I get my Gunsmoke channel anymore??

Note: This comment was created from a merged conversation originally titled Ch 391 dos not appear anymore, and Gunsmoke is gone! What happened????

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user_9ag067

2 Messages

2 years ago

Agent to talk about missing channel 

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user_wtda0c

2 Messages

2 years ago

Are you kidding? Pay for it? I am paying too much already.  Time to shop around!

Note: This comment was created from a merged conversation originally titled INSP

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user_dvgtal

2 Messages

2 years ago

I had gone on vacation and came home tired and ready to relax. I turned to INSP the channel I watch 90% of the time and it was gone. I thought I paid the highest price for my cable and things keep going away which I had all channels. I’m truly upset with your decision to take away another channel that I enjoyed so much. Shame on you Xfinity for the removal of my favorite channel. I have been with you for many many years but now may have to look for a better provider. Truly saddened. 

Note: This comment was created from a merged conversation originally titled Removal of INSP

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dustymars

Visitor

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2 Messages

We agree!!  INSP is one of our favorite channels.  We even have our younger grandkids watching all the cowboy shows we used to watch.  There are other topics as well, but we are really disappointed that you take away channels that we enjoy so much!  Why was INSP deleted from our cable package?  We have also been an Xfinity customer for many years and we are upset that we can’t get it in our cable package anymore.  How much are you charging for INSP to be added back into our cable channels??

2 years ago

0

XfinitySheila

Official Employee

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1.1K Messages

We apologize for any inconvenience. We regularly evaluate our packages to ensure they include the best combination of options to appeal to our customers. We'd be happy to help you choose a package that includes INSP. Please send us a direct message with your full name and service address to get started. 


 To send a direct message please use these instructions: 

 


Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

@dustymars We are sorry about moving INSP to the More Sports and Entertainment package. You are welcome to add it for $9.95 per month. Please send a Direct Message with your name and address if we may get it added for you. We look forward to your reply.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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