problem receiving REELZ HD on channel 1429 on cable card
I have been unable to receive REELZ HD on channel 1429 on cable card, for at least the past few weeks (I never tried that channel before).
There is a new program on that channel that will be on starting mid-July, and I would like to be able to watch REELZ for at least that reason.
I can receive channels 1428 and 1430 on the cable card, so the problem is specific to channel 1429 on the cable card.
My configuration uses an Xfinity cable card with a TiVo Edge, and neither the hardware or account has changed for over a year.
This setup has functioned properly for over a year, until this problem arose.
I also have an Xfinity cable box, which can receive channel 1429.
However, it is not very useful, as it cannot schedule recordings (like the TiVo).
It also displays an error that it cannot connect to the Internet after it has been up for a while (it is plugged into the switch like the TiVo).
I have worked through support cases twice with Xfinity over the last few weeks, plus once with TiVo (who told me to call Xfinity).
The cable card has been remotely reset at least twice, along with whatever else is reset at the other end.
After both service sessions, the agents said that I should receive channel 1429 on the cable card after a few hours, but I did not.
This seems like a configuration problem on the cable card, but that should have been cleared with the remote resets, if that really happened.
I could somehow ask support to make sure the cable card is remotely reset again (maybe they remotely reset the cable box instead).
I could get a new cable card and go back through the configuration, but I do not want to waste time or end up with a much worse problem.
I could get a service person to physically come to look at the problem, but they probably could do no more than I could, with support's help.