Visitor
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5 Messages
problem receiving REELZ HD on channel 1429 on cable card
I have been unable to receive REELZ HD on channel 1429 on cable card, for at least the past few weeks (I never tried that channel before).
There is a new program on that channel that will be on starting mid-July, and I would like to be able to watch REELZ for at least that reason.
I can receive channels 1428 and 1430 on the cable card, so the problem is specific to channel 1429 on the cable card.
My configuration uses an Xfinity cable card with a TiVo Edge, and neither the hardware or account has changed for over a year.
This setup has functioned properly for over a year, until this problem arose.
I also have an Xfinity cable box, which can receive channel 1429.
However, it is not very useful, as it cannot schedule recordings (like the TiVo).
It also displays an error that it cannot connect to the Internet after it has been up for a while (it is plugged into the switch like the TiVo).
I have worked through support cases twice with Xfinity over the last few weeks, plus once with TiVo (who told me to call Xfinity).
The cable card has been remotely reset at least twice, along with whatever else is reset at the other end.
After both service sessions, the agents said that I should receive channel 1429 on the cable card after a few hours, but I did not.
This seems like a configuration problem on the cable card, but that should have been cleared with the remote resets, if that really happened.
I could somehow ask support to make sure the cable card is remotely reset again (maybe they remotely reset the cable box instead).
I could get a new cable card and go back through the configuration, but I do not want to waste time or end up with a much worse problem.
I could get a service person to physically come to look at the problem, but they probably could do no more than I could, with support's help.
Official Solution
XfinityAirelle
Official Employee
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2.5K Messages
3 years ago
Hi all!
It has been concluded that the channel 1429 (REELZ) is an IP only channel and cannot be accessed by cable cards at this time. The fix for this issue would be to access the Xfinity Stream app from a Smart device and/or use one of our issued cable boxes. Thank you! -Airelle
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CCKyla
Problem Solver
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411 Messages
3 years ago
Oh gosh, this sounds like quite the predicament. I'd like to help you troubleshoot this issue, but this is something I'll need to work with your account on specifically- so I will need you to reach out privately. Can you please send a direct message?
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user_b14d81
Visitor
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5 Messages
3 years ago
Thanks for your help.
Xfinity is sending me a new cable card, as the local Xfinity office does not stock them.
It should be here today or tomorrow.
If that does not fix the problem, I will send you a direct message for any help you can provide.
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Dhamers
Visitor
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3 Messages
3 years ago
The same issue here on Tivo - 1429 is not working. Is anyone having luck with finding a solution to this issue?
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user_b14d81
Visitor
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5 Messages
3 years ago
After spending lots of time with Xfinity support and in Xfinity stores, I am now able to receive channel 1429.
However, it is blocked for cable cards and is only available for paid subscriptions to cable box and streaming service.
My problem was finally isolated as a bad cable box, not the need for Xfinity internet service or cable box.
So I will be able to receive On Patrol on my cable box - not ideal but better than nothing.
I have a complete setup using TiVo, but it will not be able to receive ReelzHD using it.
My cable box can record each showing of a particular program like On Patrol.
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EMPA
Visitor
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4 Messages
3 years ago
I too have a Tivo with an M-Card where channel 161 works, but 1429 does not.
(edited)
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Dhamers
Visitor
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3 Messages
3 years ago
This is [Edited: Language]. Was mirroring from my iPad to AppleTV for several hours and then about 10 minutes before the start of "On Patrol" on Reelz it disconnected and said AirPlay is not supported on this channel. Why is this channel such garbage? The stream on the iPad then stopped completely. Also just checked the standard version that and that also just dropped off with a "problem with the signal on the channel. try again V53" error. So it is a total blackout with the exception of a looping KISS commercial that keeps popping up.
No stream on any device, no HD channel 1429 or SD channel 507. Good job Reelz. [Edited: "Language"]
(edited)
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user_ecb771
Visitor
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1 Message
3 years ago
REELZ--[Edited: "Language"], big time. no on patrol.
(edited)
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dskeener
Visitor
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10 Messages
3 years ago
I tried to talk to xfinity about the situation this morning via their chat service. I hung on for 45 minutes with nobody responding. I would hope xfinity would be willing to work something out with its cablecard users... either moving 1429 back to linear or making us a deal on a DVR.
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user_b14d81
Visitor
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5 Messages
3 years ago
I had an earlier issue with Xfinity that resulted in getting a cable box so I could watch NFL Red Zone through my TiVo - about $8.50 / month extra.
However, I did not use the cable box for anything until the issues with 1429 on the cable card.
Eventually after many support sessions when I could not get 1429 on the cable box, I swapped it out for the same model.
I can now receive 1429 on my cable box, including On Patrol.
I knew that Reelz was having issues with sending On Patrol since both 1429 and 176 were malfunctioning the same way.
Luckily the issues were resolved and On Demand was shown starting about an hour late, on both channels.
I missed the last hour of On Patrol since I was recording it and watching delayed, but the recording stopped at midnight.
Hopefully Reelz and Xfinity will not repeat the problems tonight and in the future, and On Patrol will be broadcast for all three hours.
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dskeener
Visitor
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10 Messages
3 years ago
Well, I now have an Xfinity DVR that will just be used to record On Patrol: Live. Now if we could just convince xfinity to move 1429 back to a Linear channel all will be grand! I wish I was more optimistic that this is possible.
(edited)
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