Peacock Subscription Activations

Hello, @BJVoght. Have you by any chance attempted to visit the link to be able to follow the thread that was created for this Peacock issue

https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?

@user_600c06​ The issue that many are having is that Rewards customers are not able to activate the free Peacock Premium Reward.

@bob-mmk I am a gig customer. I spent over 2 1/2 hours on the phone with a live person. They transferred me 4 times. Not one person could help me. As a matter of fact not one person knew that a gig customer was entitled to the free peacock premium. This has been 3 days already. It is ridiculous! 

@user_3d865c​ Just got off the phone with an agent who was working with somebody in the back office -escalation group. For my account the rewards code is correct and on the account, but they do not have the issue fixed so that the banner can be displayed so you can activate the reward. We tried via the computer, phone, and even the Flex box (which I had to plug in as I never use it - too slow and redundant to my Firesticks) No ETA. The agent I talked to indicated that she had succefully resolved the issue this monring for two people, but many are still having issues. I am a Diamond level rewards client.

Thank you so much for taking time out of your day to share that solution and help others, @user_600c06! It's people like you that make this forum a great place ❤️

@user_9c0645 We would invite you to visit this thread (https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa), we have posted an official solution with helpful information on how to resolve this issue.

@XfinityBenjaminM​ There is no solution, official or otherwise. 

@user_9c0645 Can you please confirm that you have tried the steps indicated in the Official Solution? These steps are:

Go to xfinity.com/account, and if you're not seeing the activation banner here, you would then go to our Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it.

If that is still not working, please let us know.

@XfinityBenjaminM​ when will the issue be fixed already! It should not be this difficult. This is insane!!!

@XfinityBenjaminM​ Just got off the phone with an agent who was working with somebody in the back office -escalation group. For my account the rewards code is correct and on the account, but they do not have the issue fixed so that the banner can be displayed so you can activate the reward. We tried via the computer, phone, and even the Flex box (which I had to plug in as I never use it - too slow and redundant to my Firesticks) No ETA. The agent I talked to indicated that she had succefully resolved the issue this monring for two people, but many are still having issues. I am a Diamond level rewards client. Nothing I have tried including what you posted will bring up the activation banner. This is still an ongoing issue.

@user_9c0645 Thank you for trying these steps, and we are sorry it is still not working for you. Please send us a Private Message with your full name and address so that we can assist you further. Here are instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

I did this and have traded chat messages with Xfinity Support and spent hours on the phone with support and it is still not working for me. Diamond Level reward claimed - no activation link being displayed.

@user_9c0645​ Been there as well - Xfinity suggested cancelling Premium Plus but I had to reach out to Peacock to do so which was difficult since they do not have a contact us chat button on the main page - well hidden. But that did not fix annything. I have two tickets opened on this - have spend several hours with several differnet support agents who although they are trying, they ar not receiving a solution from the back office engineers.  The last agent gave me a $50 credit on my account for the poor expierince that I am having. Nice that she did that, but they need to fix this issue. Perhaps an engineer should pick up the phone and talk to the actual customers instead of having it relayed through one or more middlemen! At this point if I try to watch something on Peacock I am told to subscribe for $4.99 a month for Premium, or $9.99 a month for Premium Plus.  Feeling your pain.

I guess I better stop being so sarcastic because peacock only offered me a $5 refund for the amount I paid for ad-free this month.  On top of that, my local nbc channel was cancelled since I no longer have anything with peacock!  Although I really don't understand how I could have had peacock plus without the premium?  This problem is not all over the country - the first tech said part of my code was missing and she tried activating hers while on the phone and it worked, but I am really happy for her.  The second tech said it's widespread and what to expect since xfinity has over 25 million subscribers.  The second tech also said there was a problem with xfinity employees and they had just received an email with a promo code to fix it, really am happy for him too.  My question is did xfinity never test this or did they just say, "Yeah, this ought to work."? 

@Rubyone​ At the top of this page - to the right of the word Xfinity is a chat box - that is the direct message icon they are refering too.

We would be happy to take a further look at your account to get the Peacock Premium feature added. Were you able to send us a DM using the steps provided by @bob-mmk ?