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Retired Employee

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5.9K Messages

Tuesday, June 27th, 2023 5:31 PM

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Peacock Subscription Activations

**UPDATE 07/18/2023**

We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.

Please try again and thank you for your patience.

For additional information, please see our Peacock subscription changes and FAQs article. 

Question

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Updated 

1 year ago

 • Edited

124.5K

483

user_bm3j07

New Poster

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14 Messages

2 years ago

I am a diamond member and when I went to my rewards this morning it showed that I could get peacock premium free and click on the link. When I did that it said that I was not eligible at this time. But when I go to Peacock on my TV and go to my account it shows peacock premium billed by Xfinity. Would it have switched over automatically or is Xfinity going to try to charge me for peacock premium? Xfinity you really should get your act together because this is all one big confusing ordeal.

Note: This comment was created from a merged conversation originally titled Peacock Premium

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @bmullenix, I hope you are having a great day!

We wanted to reach out and see if you are still having issues activating your Peacock Premium free subscription. If you haevn't yet, please try the steps listed in this thread (If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it.) 

Please let us know if these steps work for you or if you are still running into errors. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

JBS2

New Poster

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7 Messages

2 years ago

6/27/23

second day trying to activate peacock as a Diamond member, after an hour on the phone it seemed as though customer service seemed to fix my issue. I had the peacock banner rewards offer and it seemed to function as expected but after all that when I tried to stream peacock it still was requesting payment. When I went to view my active rewards for peacock it said “We're sorry, looks like this award isn't available to you at this time.” HELP - I don’t think I can stand trying to call in again, listen to the menus, holding & requesting me to use xfinity assistance - that gets you NOWHERE!

Note: This comment was created from a merged conversation originally titled Peacock

2

XfinityThomasB

Official Employee

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1.9K Messages

We are extremely sorry for the issues on activation. We’re aware of an issue affecting some Peacock account activations for Gig, NOW TV, and Xfinity Rewards (Diamond and Platinum) customers. This is something our team is hard at work to get resolved here asap. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityRay

Official Employee

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2.7K Messages

Thank you for the update, @JBS2. Our Engineers are continuing to work on this. We appreciate you hanging in there while this is fixed. We will reach out when we see it is resolved so you can try the service at that time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b8c18e

Visitor

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3 Messages

2 years ago

I am a diamond member. I have cleared my browsing history/cache/cookies on both mobile and computer. I go to the xfinity assistant on google chrome, sign in, and still do not see a peacock banner.

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XfinityThomasB

Official Employee

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1.9K Messages

Hello. Our teams are working hard to get this resolved here asap. You can follow this primary thread to gather updates and more information. Thank you!

 

https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ATLAreaUser

Regular Visitor

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4 Messages

2 years ago

I go to Xfinity Assistant and there is NO "Sign In" and no banner.  I am a Platinum Rewards member and have Gigbit internet speed.  Any ideas on how to properly activate Peacock Premium account?  The reward says that it was already "redeemed" but was not.  Anyway that the link can be sent by PM to me?  Or any other way I can get this to work.  Currentaly says I have a 7 day free trial now after trying to cancel and activate.

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Granni25

Regular Visitor

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8 Messages

2 years ago

Peacock still not working. Claimed Diamond members reward on yesterday 6-26, logged into peacock app. on tv. Clicked on TV shows or a movie & it says premium highlighted in yellow u click on that it says u have to subscribe, click on subscribe & it shows premium plans @2.99, $3.00 or $4.00 for premium plan. This is supposed to be free to me diamond rewards member with internet? tried going back into rewards page today 6/27 & it says I already claimed reward & it is no longer available . What is up with this problem.  Is this how xfinity treats customers

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XfinityGabriel

Official Employee

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2.2K Messages

@Granni25​ Thanks for providing these details. I would like to pull up the account and take a look at what's going on. To get started, please send us a direct message with your first/last name and full address.

You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_85dc3e

Visitor

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15 Messages

2 years ago

I received an email that stated:

Enjoy two years of Peacock Premium with your gig-speed internet

 
We recently announced that Peacock Premium would no longer be included with your Xfinity service. Today, we’re excited to share that beginning June 26, 2023, your gig-speed internet from Xfinity will include Peacock Premium at no extra cost for two years through June 25, 2025.

With Peacock Premium (currently $4.99/mo value), you can stream hit movies, live sports – like Sunday Night Football and the Premier League, exclusive Originals, and so much more. Look for another email from us at the end of the month with more information.

Thank you for being an Xfinity customer.
***
I tried to log in with my Xfinity email and I was directed to a subscription page. And, I have not received another email.
Please advise.
Thanks!
Note: This comment was created from a merged conversation originally titled peacock

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ATLAreaUser

Regular Visitor

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4 Messages

2 years ago

@XfinityPaula I absolutely do not see any banner at the top of the Xfinity Assistant.  It just says my name, blah, blah... then gives me current billing information.  I also DO NOT see a "Sign In" selection.  Just the following:

Manage My Account

Toubleshooting Help

Billing and payments

Xfinity Privacy Center

Would you please assist me in this.  I am a Platinum Rewards Member including Gigabit internet speed.

Thank you.

(edited)

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Andyr1

Gold Problem Solver

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8K Messages

2 years ago

Still a horrible mess. Tried yesterday, but it failed saying I still had an active subscription. Probably because I had ad-free upgrade. Now, the activate banner does not show up anywhere. I have tried Xfinity Assistant and browsers.

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madmad1

Frequent Visitor

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18 Messages

2 years ago

Peacock Premium is supposed to be free. Clicked the activation link and followed instructions but it still wants me to pay.  Restarted modem and cable box.

Contacted support and was supposed to hear back within two hours which is long past.

Also on computer cannot participate in this forum because the descpiption box is grayed out even after pointlessly clearing the cache and cookies.

What is the issue with free premium?

Note: This comment was created from a merged conversation originally titled peacock premium subscription supposed to be free

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XfinityVianney

Official Employee

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2.1K Messages

Hi, @madmad1. Thank you for reaching out and creating a new post. We are aware there are many customers having issues with Peacock Premium after the recent update, and we are working hard to get this cleared up. We truly appreciate your patience during this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_88e9a0

Visitor

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2 Messages

2 years ago

I am a Xfinity Platinum rewards member.  I can actually see the offer for the free subscription for Peacoxk in my rewards and click on it. It tells me I will receice an email advising how to activate and it could take up to 2 hours to receive the email. I have been waiting since yesterday and still haven't received an email. Please advise how to obtain the free Peacock Premium as promised.

Note: This comment was created from a merged conversation originally titled Peacock reward

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XfinityRay

Official Employee

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2.7K Messages

Hello! @user_88e9a0. I apologize that you have been waiting for the email and it has not come. This is a known issue that our Engineers are working on. You can check the top of this thread for updates. We will be putting out an update as soon as this is fixed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityMichaelC

Administrator

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4.2K Messages

Hey, @user_88e9a0! We certainly appreciate your patience! Have you had a chance to try to redeem the Peacock reward through the Xfinity assistant with any luck? If not, feel free to send us a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Kcmrlitz

Visitor

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2 Messages

2 years ago

I finally got the link to activate the Peacock Subscription and once I got to Peacocks site it didn't work.  Once I clicked on my account in Peacock to redeem the my offer, I get the following message. "We were unable to link Peacock to your account. You may already have Peacock Premium".  I did have premium before it was cut off on June 26th.  It recommended cancelling my current plan but there is nothing to cancel because it was cancelled by Xfinity on June 26th.  Any suggestions or help?  I'm not sure this conversion was well thought out.  Thank you for your help!

Kevin

Note: This comment was created from a merged conversation originally titled Peacock Premium Redemption

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XfinityMarcos

Official Employee

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2.3K Messages

@Kcmrlitz, Thanks for checking out our forum for help with your Peacock transition. I love that app, and all the movie exclusives Xfinity roles out to it, so I totally get why you're reaching out. Did you encounter that Peacock error after accessing the link through your banner or Xfinity Assistant? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

steve061768

Contributor

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24 Messages

@Kcmrlitz​ I had the exact same error. I too was a Plus paying user and got the 'you may already have....' error and I too have nothing to cancel.

2 years ago

0

user_76113f

Visitor

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1 Message

2 years ago

Also a Diamond member here and received an email this morning telling me to "Sign into Xfinity Assistant and click Activate Now on the Peacock banner. This will redirect you to Peacock's website." Have been trying on Chrome, Edge, iOS and even tried thru the Xfinity app on my phone. Not seeing any Peacock banner in the Xfinity Assistant. 

(edited)

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Miles_T

Contributor

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53 Messages

2 years ago

I signed-in via the Xfinity Assistant, but Activate still did not appear. I am paid-up on my subscription. I do have a payment coming up in a couple of weeks (my normal auto pay). Do I have to wait for that to go through? 

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XfinityJohnG

Official Employee

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1.7K Messages

No, the issues we are seeing with the Peacock accounts are not billing related in any way. The engineering team is aware of the issues and have been working as quickly as they can to get those issue resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forestation

Frequent Visitor

 • 

27 Messages

So what does it mean when OP said "NOW TV or Gig customer: a payment may be needed to activate your subscription."?

2 years ago

0

user_222557

Visitor

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3 Messages

This is crazy!  Chat people are no help.  Says I’m not eligible for rewards and no peacock access anymore.  So much for the gig customers.  

contacted peacock support and they said right away there is a problem on Comcast end.  They didn’t plan this very well at all.

2 years ago

0

user_acb776

Visitor

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1 Message

2 years ago

So I actually paid for Premium last night so I could keep watching my show and then got the email today about getting it for free with my Gig Internet.  I've tried all the solutions to get the "Activate" button to show up here, but nothing has worked.  What do I do now?  Do I need to just contact Peacock TV at this point?

1

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XfinityThomasA

Official Employee

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2.3K Messages

Hi there, @user_acb776. As an Xfinity Internet customer With Gigabit speeds, you can receive Peacock Premium at no additional cost for two years! No action is required if you’ve previously linked your Peacock account with your X1 or Flex service. Learn more here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forestation

Frequent Visitor

 • 

27 Messages

2 years ago

"NOW TV or Gig customer: a payment may be needed to activate your subscription. "

What does that even mean? A payment where? And when? I don't think a single Gigabit customers has been able to access Peacock since the debacle started.

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