Peacock Subscription Activations

@user_ecbc4f​ , The activation banner is useless. Tells me I already have Premium. Haha If a customer is a certain level, it should be added automatically like a channel upgrade is

@user_ecbc4f​  I never found the banner...

UPDATE:  I finally have access!  I logged on to XFINITY STREAM (https://www.xfinity.com/stream/) and scrolled and found "Peacock Premium is included with your NOW service."  Clicked on it and "voila!"  ....then I went back on the television and logged in and I now have access on the television through the app.  NOTE:  I never found the Activate Peacock Premium banner that the reps told me to look for...  The Activate Now button/link in the email never directed me to the banner to activate.  My banner always said "thank you for your payment."   

Xfinity - you all can do better than this.  I hope it still works tomorrow morning.  Good luck fellow users!  

@user_ecbc4f​  I got the banner and confirmation. Still no Premium

@user_d65312​ I was able to get ours to work by using Xfinity Assistant. I typed in “Activate Peacock Premium” and it walked me through the process. Took me to the Peacock page to activate by logging in with our Xfinity credentials and it works now. 🙌

@xneeciex​ I was able to get ours to work by using Xfinity Assistant. I typed in “Activate Peacock Premium” and it walked me through the process. Took me to the Peacock page to activate by logging in with our Xfinity credentials and it works now. 🙌

@user_c6fc82​ Or College Football season where for some reason teams agreed to have games exclusively on Peacock.

@user_c6fc82​ , The activation banner isn’t the magic ticket. I press the button several times a day and still don’t have Premium. 

@user_c6fc82​ I was able to get ours to work by using Xfinity Assistant. I typed in “Activate Peacock Premium” and it walked me through the process. Took me to the Peacock page to activate by logging in with our Xfinity credentials and it works now. 🙌

@user_d65312​ I was able to get ours to work by using Xfinity Assistant. I typed in “Activate Peacock Premium” and it walked me through the process. Took me to the Peacock page to activate by logging in with our Xfinity credentials and it works now. 🙌

@user_6c8ac4​ dont get your hopes up. I get nothing in the chat and my email came through on 6/28 and it still does not work.

@user_6c8ac4​ 

Are you a Gig user or have Diamond rewards?

I am.  I had it for a bit, but had premium plus so was told by peacock to cancel the xifinity billing so I could do a special offer to get premium plus.  But I found out it was only for 3 months, so I decieded I wanted to go back to just the premium.  It has been a struggle dealing with this.

Hello @user_6c8ac4, That's awesome to hear you've been with us for so long and earned that high of a tier in our Rewards program 😊. Have you tried any troubleshooting steps to see if you can access the reward on a different device, the web browser, or clearing your cache? 

I've had the exact problem since the switch on June 26.  Been told so many times it will be fixed in 24 hours or the team is working on it.  Never imagined I would still be having the issue a month later!  Rediculous.  And I pay for Premium Plus for the year and can't even log into Peacock to use it!

I do not understand why Xfinity sends an email stating we can now redeem Peacock Premium with Xfinity Rewards when it is clearly not working.  I am a Diamond member and I have "claimed" my reward but the activation is not available.  When I try to chat with the Xfinity Assistant it is standard responses that loop around regardless of how I type my message - nothing that helps.  Why advertise this as a reason to stay with Xfinity/Comcast if it is just a ruse?

Thank you for reaching out to us @xneeciex! I see we also have an open direct message thread, our team can most definitely continue assisting you there. 

@XfinityAldrik​ ...still waiting for it to be resolved.  

@user_33e7b9​   

What problem is this "solution" trying to fix? People have (slowly) been getting the free Peacock Premium service as Xfinity fixes their embarrassing technical issue. And it has nothing to do with changing the Peacock account password.

Are you saying that after you changed your Peacock account password, you just immediately started getting Peacock Premium access? With no other steps, clicks, or activations??

@user_33e7b9​

!!! IMPORTANT !!!  DO NOT TRY TO TYPE A NEW PASSWORD MANUALLY!  The update password button will be grayed out

Click the show password eyeball on the right of both password boxes.  

Use the automatically generated password.  Use that for both password windows.  

One problem here, it doesn't autogenerate a password so this does not work at all

@TonyP1​ Same issue when I tried this.  Edge and Chrome didn't have an autogenerate option.  Firefox did, but it gives incorrect characters so it's not accepted.  The saga continues....

@user_33e7b9​ - Edge doesn't allow it to autogenerate a PW... I'll try another browser and report back...  Thank you!

UPDATE:  I finally have access!  I logged on to XFINITY STREAM (https://www.xfinity.com/stream/) and scrolled and found "Peacock Premium is included with your NOW service."  Clicked on it and "voila!"  ....then I went back on the television and logged in and I now have access on the television through the app.  NOTE:  I never saw the Activate Peacock Premium banner that the reps told me to look for...  The Activate Now button/link in the email never directed me to the banner to activate.  My banner always said "thank you for your payment."   

Xfinity - you all can do better than this.  I hope it still works tomorrow morning.  Good luck fellow users!  

Nothing is working.  Not using new machine, different devices, nothing.

Hi there, @user_46d433. I am sorry that is still not working on your end. We would be happy to take a loot at your account and further help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_46d433​ I was able to get ours to work by using Xfinity Assistant. I typed in “Activate Peacock Premium” and it walked me through the process. Took me to the Peacock page to activate by logging in with our Xfinity credentials and it works now. 🙌

@xneeciex​  Good for you! Still no luck here. Mine continues to say I already have it but it can’t be linked. Urgh! I don’t know why I’m trying so hard to get it. I never watched Peacock before so why do I need Premium. Hehe. Just the fact of the matter I guess. 

@user_d65312​ I'm sorry this is such a mess.  Although you may not need it, it should be accessible since it is part of the plan.  If I see other solutions, I'll update this post. Be well.

Hello @heyjudefl1 thank you for bringing this to our attention so that we can assist you with this. It is great to hear that you were able to redeem the Xfinity Rewards Peacock Premium offer! We definitley want to ensure you have proper access to this across all devices, so we'd love to help troubleshoot. I know this may seem like a silly question, but just to confirm, you are logging into Peacock on your TV using the same email and password as you are with your other devices? Since you redeemed the rewards offer back in June, have you ever been able to access premium on your TV like you can the other devices, or has it always given you that message?

No i have never been able to access peacock premium on my x1.  The peacock account that comes up when i try to access peacock on x1 is not my x1 email. 

Could you please send our team a direct message for further assistance with this request? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I have already been on chat and customer reps did not understand what my problem was and why i could not access peacock on my x1. Comcast expects their customers to figure out the answers to problems created when they cancelled the free peacock on 6/26/23. Comcast should fix the problems and communicate to their customers as they are the tech company that is paid each month to handle their accounts. Most customers are not that computer literate so it is difficult to understand why Comcast put responsibility for trying to solve these problems on their customers.

@sabu1​ It is so frustrating to have the plan but cannot activate it on tv. I didn’t feel that anyone I I spoke with on chat had a clue what I was talking about. I had free peacock for several years prior to June 26th on my x1 cable box. Sounds like you also claimed the reward but now cannot activate it on tv. The customer service employees just keep giving the same canned replies and it has just gotten old and repetitive with no real answers for individual problems.

@sabu1​  Somewhere out in  Xfinity-Peacock land, there’s a [Edited: "Inflammatory"] person sitting in their cubicle laughing at all the [Edited: "Inflammatory"] people trying to access the non existent Premium. Haahaa

@sabu1 I'm sorry to hear you're having trouble redeeming the Peacock Premium offer. We would be happy to take a deeper dive on our end and even collaborate with our Rewards partners on a solution. To get started, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_ecbc4f​  I have the banner I repeatedly click. Tells me I already have premium. At this point I don’t believe a word they say. I can call in and ask for channel upgrade and it’s done before I hang up the phone. This should be the same way. No reason to not work!