17 Messages
Peacock Premium
So I've read a lot of questions and replies and still do not have access to Peacock Premium. Nearly 2 hours of communicating via chat and telephone and still no resolution. When I click the "Activate" button in the email, it takes me to my account only to repeat "Thank you for your payment." I was dropped after 37 mins on the call - with no resolution. This is problematic and not a good look for Xfinity. You're supposed to be better than this. When I attempt to workaround and create an account using my Comcast or personal email, it is asking for payment. I've tried several ways to get to this banner - to no avail. Where is this elusive banner?
askujawa
New Poster
•
6 Messages
2 years ago
I've had the exact problem since the switch on June 26. Been told so many times it will be fixed in 24 hours or the team is working on it. Never imagined I would still be having the issue a month later! Rediculous. And I pay for Premium Plus for the year and can't even log into Peacock to use it!
0
user_0052c8
2 Messages
2 years ago
I do not understand why Xfinity sends an email stating we can now redeem Peacock Premium with Xfinity Rewards when it is clearly not working. I am a Diamond member and I have "claimed" my reward but the activation is not available. When I try to chat with the Xfinity Assistant it is standard responses that loop around regardless of how I type my message - nothing that helps. Why advertise this as a reason to stay with Xfinity/Comcast if it is just a ruse?
2