Peacock Subscription Activations

I am a gig speed customer who also has paid for Premium Plus Ad Free. I subscribed for the annual Ad Free account May 27 and in less than a month was reverted back to basic. I have called multiple times spending HOURS on the phone with reps. I have used the Chat multiple times each time being promised someone would be back to me in as much as 24 hours and one time I was promised it would be resolved in the next 2 hours. No one has ever gotten back and now we are at 10 days without service. I have contacted Peacock TV and their solution is to cancel my entire plan, lose the money I spent on an annual Ad free plan (and only used for 1 month), and start over with the Xfinity promotion then add the premium Ad free again (pay again). Not only do I not want to lose the money I have already spent, I also don't trust that I can get the Xfinity promo to work if I do have the account restarted because there is no banner on xfinity.com/account. There is no option to activate on xfinity.com/rewards. There is no option to activate on xfinity.com/assistant. I have signed in and out of my account COUNTLESS times. I have crawled the internet for DAYS, had to go to friends houses to watch shows and sporting events, and spent HOURS talking to reps with no solutions. Will we be compensated for this? When will this be resolved? This is infuriating especially for those of us who paid extra to get Ad Free Premium Service. Everything I am reading says Gig Speed customers who previously activated the offer should do nothing, but it is becoming clear that it is Xfinity and PeacockTV are the ones who are doing nothing. I am very disheartened by the service so many of us are receiving after paying for premium internet services and premium ad free content. 

I'm having difficulty with the premium peacock service that's supposedly free for me me. I have a qualifying plan to keep it free but the steps I received via email are not working (I don't see an activation option). Can you help me with this? I read I should go to that terrible xfinity assistant thing and select sign in but that is also not helping.

Add me as another diamond rewards user who had the activation show up, followed the link to Peacock but the activation failed on the Peacock end. Things have now been corrected on the Peacock side - but the activation link no longer shows up.  How can I get the activation link to show up again in Xfinity Assistant?

I am a gig speed customer as many others have stated.  Logged multiple tickets, followed all guidance here and direct from support and nothing.  Same answer, we are working on it and try again in a day.  I don't understand how this is even an actual response at this point.  If there is a unique offer code per person can't they just generate that and say here?  why do we have to sit here while they trouble shoot for 10 days their app not working correctly?  I can understand things not working, but the lack of communication makes me consider switching and I have had comcast for 20 + years now.  It's not the cost or anything here its the sheer disdain for customers through lack of communication.  

At the end of the day understand...this is all just a scam. We pay $280 a month for Xfinity service and they cannot figure this out. I gave a solution of, give me a $120 one time credit and I will pay the $4.99 a month Peacock subscription, but NOPE. They would rather give me the run around for days. I have spent over 20 hours trying to activate this one service. Why? because we were not smart enough to watch shows on regular programmed channels in the first place.  This is another example of money grab from companies who are too big to really care.  Lose 5% of your customer base? No issue, rase rates 5% through things just like this.

Is Xfinity just dragging this issue out in hopes that we give up and move on? I have spent hours on the phone, spoken with numerous agents and none have provided a solution. It seems like almost every one I speak with at Xfinity is in the dark on this problem. They all go through the same steps. I feel like at this point I know more about the issue than the agent assigned to assist me. Day 11 and still no resolution. I just can't imagine that it needs to be this hard. I would like Xfinity to tell me specifically what they are doing to resolve this problem with Peacock. 

And they just sent out another email for us to "Click Here" for Diamond and Platinum subscribers to get Peacock at no extra cost.  What a joke.

I just received an email from Peacock that stated that only Diamond and Platinum customers with internet will get Peacock free. This email also states, 

"If you are not an Xfinity Rewards Diamond or Platinum customer with internet, get Peacock for up to $2.99 / mo. for 12 months (see link below for details). Redeem via the link below."

So, if I am reading this right, as a Gig customer I won't be getting Peacock for free. Is everyone else reading this the same way?

Gig member and Diamond, numerous chats online and by phone with agents- same song and dance since June 26th. My only solution as I was spending way too much time with this mess. I went to Peacock, logged out changed my email and subscribed for 4.99 per month. Instant access. Will give Comcast til end of month to figure out Free peacock. After that, I will look elsewhere for services. This is ridiculous for your customers who spend a lot of $$ each month($315) . 

This whole debacle has been a massive joke. The left hand isn't talking with the right hand. I believe Christopher Nolan was incorrect in his assessment about who was the "worst streaming service". 

Gotta love it when tech support just hangs up on you when call to check on the status of a resolution.

I haven't received an activation email.

I've been told to "uninstall the app" even though I explained I tried logging in through my web browser.  

I too have spent a few hours on the phone, plus time on chat, and sent support tickets (to Rewards, which have gone unanswered).  The last gentleman I spoke with on the phone on the 4th was helpful, albeit unaware of the technical issue going on.  This was after being transferred to three different people.  He also gave me a $30 credit.  

How many hours will we have to waste calling and getting credits to have enough to pay for the subscription outright?

Hello, I am a gigabit speed internet customer that is no longer receiving the free Peacock Premium access as stated on this Xfinity page: https://www.xfinity.com/support/articles/peacock-subscription-faqs. I have tried using the live chat to rectify my issue but I just keep being told to fill out a customer service feedback form for resolution. I’ve signed out, then back into my account as well as restarted our X1 but none of that has worked either. How can this be resolved by Xfinity so I can again watch Peacock Premier at no additional cost? Thank you. 

why is no one from xfinity reading here or at least showing a presence and communicating?

Has anyone tried again in the last few minutes?  I was one of the people on the "free" Peacock and I paid $5 / month extra for Premium Plus.  That made the initial activation attempt fail way back when, and I had Peacock cancel the $5 / month charge in an attempt to fix things.  But then my activation link disappeared like everyone else, so I was just hosed.

Earlier today I tried the xfinity assistant again, and there was still no banner.  But I tried again a few minutes ago, and the banner was showing up and I think the activation "worked" this time.

Of course now there's no way to upgrade to Premium Plus again, even after a chat with Peacock support.  So I think I have "free" Peacock again, but I'm not wasting my time on commercials.

So I think this concludes my Peacock saga, but I'm effectively still without the plan I wanted (and was willing to pay for).

At least I had fun filling out the survey after the chat with Peacock...