Visitor
•
2 Messages
peacock activation
I'm having difficulty with the premium peacock service that's supposedly free for me me. I have a qualifying plan to keep it free but the steps I received via email are not working (I don't see an activation option). Can you help me with this? I read I should go to that terrible xfinity assistant thing and select sign in but that is also not helping.
XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Hello @napaned Thanks for reaching out to us for help with the peacock rewards promotion. Thank you as well for trying the assistant as well. With the issue ongoing I can open a request for the rewards team to help out. Please send us a direct message with your name and service address. From there, we will open the request and help out with correcting this issue.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
2
0