Gigabit speed internet customer, not able to add Peacock Premium back

Hello, I am a gigabit speed internet customer that is no longer receiving the free Peacock Premium access as stated on this Xfinity page: https://www.xfinity.com/support/articles/peacock-subscription-faqs. I have tried using the live chat to rectify my issue but I just keep being told to fill out a customer service feedback form for resolution. I’ve signed out, then back into my account as well as restarted our X1 but none of that has worked either. How can this be resolved by Xfinity so I can again watch Peacock Premier at no additional cost? Thank you.

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

Responses

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user_a6814a

Visitor

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2 Messages

2 years ago

I'm having the same issue and tried all the same steps.

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XfinityKassie

Official Employee

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1.7K Messages

@user_a6814a Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Peacock subscription. I can see how this would be extremely frustrating trying to enjoy your services. While we are working on resolving the issues, I'm here to help in any way I can. So that I may take a closer look at your account and services, can you please Direct Message your name and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

U

user_a76707

Visitor

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2 Messages

2 years ago

Same issue here. Was on phone for an hour with customer support with no answers

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XfinityJeniece

Official Employee

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3K Messages

Hey there, thanks for reaching out through Xfinity Forums regarding the issues with Peacock. Are you still having the same issue? Have you tried activating through xfinity.com/account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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BruceW

Gold Problem Solver

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26.3K Messages

2 years ago

@XfinityJeniece and @XfinityKassie : Both of you responded to "me too" posters while ignoring the poster who began this thread (the "OP"). In Internet Forum etiquette, that's considered clueless, or rude. Please do better Comcast!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_aaae79

Gigabit speed internet customer, not able to add Peacock Premium back

user_a6814a

XfinityKassie

user_a76707

XfinityJeniece

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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